[rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

Cena, Stephen (ext. 300) SJC at qvii.com
Tue Jan 10 15:37:18 EST 2017


It is definitely the multiline expression. If I start bringing the lines together, then the "RTAddressRegexp option in the config doesn't match" errors start to go away. Will I just have to live with a really long line or is there a way to do multi-line regexp in the file?

Stephen Cena
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-general at qvii.com<mailto:hd-general at qvii.com>
To report email issues: postmaster at qvii.com<mailto:postmaster at qvii.com>

From: Cena, Stephen (ext. 300)
Sent: Tuesday, January 10, 2017 3:26 PM
To: 'rt-users at lists.bestpractical.com' <rt-users at lists.bestpractical.com>
Subject: Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

I received a request to 'auto CC' clients on tickers (as our customers are only allowed to interface via email). I enabled $ParseNewMessageForTicketCcs<https://rt-wiki.bestpractical.com/wiki/ParseNewMessageForTicketCcs>. We then started getting random RT Bounce messages, and upon investigating I found: https://rt-wiki.bestpractical.com/wiki/RTAddressRegexp . Due to the randomness of the email formats and the quantity of queues, I couldn't write a simple regular expression so I have a somewhat large one:

Set($RTAddressRegexp, '(local-part1 at domain1\.tld)|<mailto:local-part1 at domain1\.tld)|>
(local-part2 at domain2\.tld)|<mailto:local-part2 at domain2\.tld)|>
(local-part3 at domain3\.tld)|<mailto:local-part3 at domain3\.tld)|>
:
:
(local-partN at domainN\.tld)/xi<mailto:local-partN at domainN\.tld)/xi>');

However, when a queue is added as a CC, it still gets added & a user created. When I use https://regex101.com/ , the matching works. Can I not do multi-line regexp in the SiteConfig file? I'm thinking this is something simple I'm overlooking. Thank you in advance.

Stephen Cena
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-general at qvii.com<mailto:hd-general at qvii.com>
To report email issues: postmaster at qvii.com<mailto:postmaster at qvii.com>

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