[rt-users] Possible to chnage owner WITHOUT updating ticket?

[chrisis]

Why do you want to re-assign at all?

Assigning an Owner is a mechanism for ensuring that a ticket has someone
looking at it and working on it, and is responsible for making progress
towards a solution. Since you have an external roster that assigns
responsibility for work, this mechanism is externally achieved. Whenever you
ask, "who is supposed to be working on x ticket" the answer comes from your
roster, not by looking up the ticket.

When a user makes changes to a ticket he can assign the ticket owner as
himself at that point - this will enable tracking of who is doing work on
the ticket, and will also only update the last action date at the time work
is actually done.



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