From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.0.1665675529.23426.rt-users@lists.bestpractical.com>

for any email address I want to have submits from email for.  I put this
in my aliases:

cm2000:    | "/opt/rt/bin/rt-mailgate cm2000"

plus a symlink in /etc/smrsh by ln -s /opt/rt/bin/rt-mailgate
rt-mailgate from /etc/smrsh

Now, I recieve this message from sendmail:

   ----- The following addresses had permanent fatal errors -----
/opt/rt/bin/rt-mailgate
    (expanded from: <cm2000 at chris.contractmanager.net>)

   ----- Transcript of session follows -----
550 /opt/rt/bin/rt-mailgate... Can't create output: Symbolic links not
allowed

Or, I can try it the other way:

   ----- The following addresses had permanent fatal errors -----
/etc/smrsh/rt-mailgate
    (expanded from: <cm2000 at chris.contractmanager.net>)

   ----- Transcript of session follows -----
550 /etc/smrsh/rt-mailgate... Can't create output: Symbolic links not
allowed

Can anyone help me correct this?  I'm by no means a sendmail expert so
any help would be appreciated.

Chris King





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.1.1665675530.23426.rt-users@lists.bestpractical.com>

Message-Id                  <200005021030.MAA23566 at regen.dkrz.de>  
Subject                     Re: [dkrz.de #29] (help-it) Transaction (weigle) 
To                          help-it at arbogaan.dkrz.de  
Date                        Tue, 2 May 2000 12:30:12 +0200 (MET DST)  
Cc                          help-it at dkrz.de  
In-Reply-To                 <200005020950.LAA25396 at arbogaan.dkrz.de> from
                        Rainer Weigle via RT at "May 2, 0 11:50:20 am"  
X-Mailer                    ELM [version 2.4ME+ PL15 (25)]   
MIME-Version                1.0                   
Content-Typ                 text/plain; charset=US-ASCII       
Content-Transfer-Encoding   7bit 
Content-Transfer-Encoding   7bit  
Content-Length              1434 

What das rt check to decide if it is an comment or a new request ?
Just the subject line ???

> 
> On Thu, May 04, 2000 at 10:25:22AM +0200, Rainer Weigle wrote:
> > Hi everyone,
> > 
> > I've got the following problem:
> > If I send a mail to rt (1.0.3) as a reply to some transaction mail or
> > the autoreply-mail from  rt it depends on the mail tool I use, if this mail
> > will be recognized as a comment.
> > Examples:
> > A mail sent with kmail (reply button) or elm will create a new request instead
> > of a comment, while a mail send with netscape messenger or eudora (as reply
> > to the same mail from rt) will create a comment.  
> > I' ve looked a the mail headers a little bit bit but can't figure out the
> > the scheme.
> > Any hints ??
> > 
> > Bye Rainer
> > 
> > -- 
> > Rainer Weigle - MPI fuer Meteorologie
> > weigle at dkrz.de
> > 040 / 41173 - 373 
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
> pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> --------------------------------------------------------------
> Pelcgb-serrqbz abj!
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
Thanks Rainer

-- 
Rainer Weigle - MPI fuer Meteorologie
weigle at dkrz.de
040 / 41173 - 373 






From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.2.1665675531.23426.rt-users@lists.bestpractical.com>

--------------
JavaScript Error: http://try.cloudband.com/rt/webrt.cgi, line 19:

syntax error. 

-->
..^

Looks like an end of comment or something?
The webrt.cgi is a binary executable, so can't look at it.
Has anyone else seen this? and is there a fix?

Regards,
Paul

----------------------------
Paul Thomas  (pault at cloudband.com)
Unix System Administrator, Cloudband.com
Tel 020 7691 2325





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.3.1665675531.23426.rt-users@lists.bestpractical.com>

	31 May 2000
	-----------
	
	Some ui cleanups in the web ui. 

What were they? I've still got a broken web ui due to the massive number of
backlogged requests and the inability to display only a subset of open tickets
. . . my very own DoS :-(

-D






From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.4.1665675532.23426.rt-users@lists.bestpractical.com>

painlessly true;  each person involved has his/her own goals;

Jesse is trying to make RT2 as stable and useful as RT1,
regardless of how long it takes and how many deadlines slip.
RT is his baby and he has the right to nurse the project until
he deems it fit for release.  I think and most of you will
probably agree that this is the "right" way to develop software.
I admire him for this.

Tobix, on the other hand, is responsible for customizing 
and maintaining rt at FunCom, and has dedicated countless hours
of his time to the project, in all areas.  He is a practical,
hardworking person with a job to do and internal deadlines to meet,
promises to keep.

I personally am in a similiar situation as Tobix (i think :).
I've installed RT1 at my current place of employment, and  
everyone is satisfied with the the current product, but
there are a number of feature requests which have been made
by the management/employees that would improve everybodys
satisfaction with the product.  Mostly minor changes, but
important changes (to us) nonetheless.  

These features are promised in RT2, but if i can't
deliver them sooner than that deadline, there is the
chance that we'l be forced to 'upgrade' to an 
obscenely priced, closed source commercial system,
in which case my employer will not pay me to work
on RT , and RT looses a supporter. .

While i can understand the positions of both parties,
I'm more sympathetic to Tobix's perspective.  Projects mature 
more quickly in the wild than they do in a sterile environment.  
(ALA The Cathedral and the Bazaar , though it pains me to reference ESR;)
You can not deliver a project early without bugs,  and its
easier to find the bugs and shortcomings from user feedback.

Where would Linux be if Linus was still in his basement
hacking assembly, waiting for the day when the kernel
was perfect?  NT would be dominant , and RMS still
would not have a workable release of HURD out the door..

For the meanwhile I'll be backing the sourceforge project.


regards,


_Michael


--
Michael Jastremski                      Chief Pickle
Keeper of Systems.                      Megaglobal Corp
Liquidation.com                         http://megaglobal.com
http://liquidation.com                  http://westphila.net/mike



PS:

If you're going to use Xemacs as an example, I'd like to point
out that Xemacs would not exist at all were it not for the 
code fork.  Despite the demand, RMS certainly wasnt going
to produce Xemacs.  It is also important to note that RMS
can no longer type due to his do-it-all-yourself attitude.
Enough said.





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.6.1665675535.23426.rt-users@lists.bestpractical.com>

delver to the RT scripts

rt_pipe:
  driver = pipe
  path = "/usr/local/bin"
  command = "perl -T /opt/rt/bin/rtmux.pl \
                     rt-mailgate any \
                     ${substr_1:${local_part_suffix}}"
  log_output
  user = rt
  group = rt


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.7.1665675535.23426.rt-users@lists.bestpractical.com>

#pick out the valid rt- addresses and deliver them to the rt script
rt:
  driver = smartuser
  transport = rt_pipe
  domains = "rt.ny.babcockbrown.com"
  local_parts = "^rt(-.*)?"
  suffix = "-action:-comment:-correspond"
  suffix_optional
  require_files = "+/opt/rt/bin/rtmux.pl"





-----Original Message-----
From:	Lorens Kockum [mailto:rt-id-45 at lists.lorens.org]
Sent:	Monday, January 29, 2001 1:06 PM
To:	rt-users at lists.fsck.com
Subject:	Re: [rt-users] Mail Problem

On Mon, Jan 29, 2001 at 12:47:41PM -0500, George Warnagiris wrote:
> I have RT 1.0.4 running on Debian Potato which uses Exim.  I have made the
> changes to my Exim config file as recommended in the FAQ
> (ftp://ftp.fsck.com/pub/rt/contrib/exim.README).

Same here except it's RT 1.0.7.  No problem (except for not
*sending* mail when I tested it -- but that was a case of RT
being smarter than I thought it was).

> working fine except RT does not create a new request when it receives
> mail.

Hmmm. I know you set it up as recommended in the FAQ, but could
you maybe post the exim.cf lines in question?

-- 
#include <std_disclaim.h>                          Lorens Kockum

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

 <<exim.conf>> 

------_=_NextPart_000_01C08A22.5F0750D0
Content-Type: application/octet-stream;
	name="exim.conf"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: attachment;
	filename="exim.conf"

# This is the main exim configuration file.=0A=
# It was originally generated by `eximconfig', part of the exim =
package=0A=
# distributed with Debian, but it may edited by the mail system =
administrator.=0A=
# This file originally generated by eximconfig at Fri Jan 19 14:07:25 =
EST 2001=0A=
# See exim info section for details of the things that can be =
configured here.=0A=
=0A=
# Please see the manual for a complete list=0A=
# of all the runtime configuration options that can be included in a=0A=
# configuration file.=0A=
=0A=
# This file is divided into several parts, all but the last of which =
are=0A=
# terminated by a line containing the word "end". The parts must =
appear=0A=
# in the correct order, and all must be present (even if some of them =
are=0A=
# in fact empty). Blank lines, and lines starting with # are =
ignored.=0A=
=0A=
######################################################################=0A=
#                    MAIN CONFIGURATION SETTINGS                     =
#=0A=
######################################################################=0A=
=0A=
# Specify the domain you want to be added to all unqualified =
addresses=0A=
# here. Unqualified addresses are accepted only from local callers =
by=0A=
# default. See the receiver_unqualified_{hosts,nets} options if you =
want=0A=
# to permit unqualified addresses from remote sources. If this option =
is=0A=
# not set, the primary_hostname value is used for qualification.=0A=
=0A=
qualify_domain =3D babcockbrown.com=0A=
=0A=
# If you want unqualified recipient addresses to be qualified with a =
different=0A=
# domain to unqualified sender addresses, specify the recipient domain =
here.=0A=
# If this option is not set, the qualify_domain value is used.=0A=
=0A=
# qualify_recipient =3D=0A=
=0A=
# Specify your local domains as a colon-separated list here. If this =
option=0A=
# is not set (i.e. not mentioned in the configuration file), the=0A=
# qualify_recipient value is used as the only local domain. If you do =
not want=0A=
# to do any local deliveries, uncomment the following line, but do not =
supply=0A=
# any data for it. This sets local_domains to an empty string, which is =
not=0A=
# the same as not mentioning it at all. An empty string specifies that =
there=0A=
# are no local domains; not setting it at all causes the default value =
(the=0A=
# setting of qualify_recipient) to be used.=0A=
=0A=
local_domains =3D localhost:ny.babcockbrown.com:babcockbrown.com=0A=
=0A=
# Allow mail addressed to our hostname, or to our IP address.=0A=
=0A=
local_domains_include_host =3D true=0A=
local_domains_include_host_literals =3D true=0A=
=0A=
# Domains we relay for; that is domains that aren't considered local =
but we =0A=
# accept mail for them.=0A=
=0A=
#relay_domains =3D =0A=
=0A=
# If this is uncommented, we accept and relay mail for all domains we =
are =0A=
# in the DNS as an MX for.=0A=
=0A=
#relay_domains_include_local_mx =3D true=0A=
=0A=
# No local deliveries will ever be run under the uids of these users (a =
colon-=0A=
# separated list). An attempt to do so gets changed so that it runs =
under the=0A=
# uid of "nobody" instead. This is a paranoic safety catch. Note the =
default=0A=
# setting means you cannot deliver mail addressed to root as if it were =
a=0A=
# normal user. This isn't usually a problem, as most sites have an =
alias for=0A=
# root that redirects such mail to a human administrator.=0A=
=0A=
never_users =3D root=0A=
=0A=
# The setting below causes Exim to do a reverse DNS lookup on all =
incoming=0A=
# IP calls, in order to get the true host name. If you feel this is =
too=0A=
# expensive, you can specify the networks for which a lookup is done, =
or=0A=
# remove the setting entirely.=0A=
=0A=
host_lookup =3D *=0A=
=0A=
# The setting below would, if uncommented, cause Exim to check the =
syntax of=0A=
# all the headers that are supposed to contain email addresses (To:, =
From:,=0A=
# etc). This reduces the level of bounced bounces considerably.=0A=
=0A=
# headers_check_syntax=0A=
=0A=
# Exim contains support for the Realtime Blocking List (RBL) that is =
being=0A=
# maintained as part of the DNS. See http://maps.vix.com/rbl/ for=0A=
# background. Uncommenting the following line will make Exim reject =
mail=0A=
# from any host whose IP address is blacklisted in the RBL at =
maps.vix.com.=0A=
=0A=
#rbl_domains =3D rbl.maps.vix.com=0A=
#rbl_reject_recipients =3D false=0A=
#rbl_warn_header =3D true=0A=
=0A=
# The setting below allows your host to be used as a mail relay only =
by=0A=
# localhost: it locks out the use of your host as a mail relay by =
any=0A=
# other host. See the section of the manual entitled "Control of =
relaying" =0A=
# for more info.=0A=
=0A=
host_accept_relay =3D localhost=0A=
=0A=
# If you want Exim to support the "percent hack" for all your local =
domains,=0A=
# uncomment the following line. This is the feature by which mail =
addressed=0A=
# to x%y at z (where z is one of your local domains) is locally rerouted =
to=0A=
# x at y and sent on. Otherwise x%y is treated as an ordinary local =
part=0A=
=0A=
# percent_hack_domains=3D*=0A=
=0A=
# If this option is set, then any process that is running as one of =
the=0A=
# listed users may pass a message to Exim and specify the sender's=0A=
# address using the "-f" command line option, without Exim's adding =
a=0A=
# "Sender" header.=0A=
=0A=
trusted_users =3D mail=0A=
=0A=
# If this option is true, the SMTP command VRFY is supported on =
incoming=0A=
# SMTP connections; otherwise it is not.=0A=
=0A=
smtp_verify =3D false=0A=
=0A=
# Some operating systems use the "gecos" field in the system password =
file=0A=
# to hold other information in addition to users' real names. Exim =
looks up=0A=
# this field when it is creating "sender" and "from" headers. If these =
options=0A=
# are set, exim uses "gecos_pattern" to parse the gecos field, and =
then=0A=
# expands "gecos_name" as the user's name. $1 etc refer to sub-fields =
matched=0A=
# by the pattern.=0A=
=0A=
gecos_pattern =3D ^([^,:]*)=0A=
gecos_name =3D $1=0A=
=0A=
# This sets the maximum number of messages that will be accepted in =
one=0A=
# connection. The default is 10, which is probably enough for most =
purposes,=0A=
# but is too low on dialup SMTP systems, which often have many more =
mails=0A=
# queued for them when they connect.=0A=
=0A=
smtp_accept_queue_per_connection =3D 100=0A=
=0A=
# Send a mail to the postmaster when a message is frozen. There are =
many=0A=
# reasons this could happen; one is if exim cannot deliver a mail with =
no=0A=
# return address (normally a bounce) another that may be common on =
dialup=0A=
# systems is if a DNS lookup of a smarthost fails. Read the =
documentation=0A=
# for more details: you might like to look at the auto_thaw option=0A=
=0A=
freeze_tell_mailmaster =3D true=0A=
=0A=
# This string defines the contents of the \`Received' message header =
that=0A=
# is added to each message, except for the timestamp, which is =
automatically=0A=
# added on at the end, preceded by a semicolon. The string is expanded =
each=0A=
# time it is used.=0A=
=0A=
received_header_text =3D "Received: \=0A=
         ${if def:sender_rcvhost {from ${sender_rcvhost}\n\t}\=0A=
         {${if def:sender_ident {from ${sender_ident} }}\=0A=
         ${if def:sender_helo_name =
{(helo=3D${sender_helo_name})\n\t}}}}\=0A=
         by ${primary_hostname} \=0A=
         ${if def:received_protocol {with ${received_protocol}}} \=0A=
         (Exim ${version_number} #${compile_number} (Debian))\n\t\=0A=
         id ${message_id}\=0A=
         ${if def:received_for {\n\tfor <$received_for>}}"=0A=
end=0A=
=0A=
=0A=
######################################################################=0A=
#                      TRANSPORTS CONFIGURATION                      =
#=0A=
######################################################################=0A=
#                       ORDER DOES NOT MATTER                        =
#=0A=
#     Only one appropriate transport is called for each delivery.    =
#=0A=
######################################################################=0A=
=0A=
# This transport is used for local delivery to user mailboxes. On =
debian=0A=
# systems group mail is used so we can write to the /var/spool/mail=0A=
# directory. (The alternative, which most other unixes use, is to =
deliver=0A=
# as the user's own group, into a sticky-bitted directory)=0A=
=0A=
local_delivery:=0A=
  driver =3D appendfile=0A=
  group =3D mail=0A=
  mode =3D 0660=0A=
  mode_fail_narrower =3D false=0A=
  envelope_to_add =3D true=0A=
  file =3D /var/spool/mail/${local_part}=0A=
=0A=
# This transport is used for handling pipe addresses generated by=0A=
# alias or .forward files. If the pipe generates any standard =
output,=0A=
# it is returned to the sender of the message as a delivery error. =
Set=0A=
# return_fail_output instead if you want this to happen only when =
the=0A=
# pipe fails to complete normally.=0A=
=0A=
address_pipe:=0A=
  driver =3D pipe=0A=
  return_output=0A=
=0A=
# This transport is used for handling file addresses generated by =
alias=0A=
# or .forward files.=0A=
=0A=
address_file:=0A=
  driver =3D appendfile=0A=
=0A=
# This transport is used for handling file addresses generated by =
alias=0A=
# or .forward files if the path ends in "/", which causes it to be =
treated=0A=
# as a directory name rather than a file name. Each message is then =
delivered=0A=
# to a unique file in the directory. If instead you want all such =
deliveries to=0A=
# be in the "maildir" format that is used by some other mail =
software,=0A=
# uncomment the final option below. If this is done, the directory =
specified=0A=
# in the .forward or alias file is the base maildir directory.=0A=
#=0A=
# Should you want to be able to specify either maildir or =
non-maildir=0A=
# directory-style deliveries, then you must set up yet another =
transport,=0A=
# called address_directory2. This is used if the path ends in "//" so =
should=0A=
# be the one used for maildir, as the double slash suggests another =
level=0A=
# of directory. In the absence of address_directory2, paths ending in =
//=0A=
# are passed to address_directory.=0A=
=0A=
address_directory:=0A=
  driver =3D appendfile=0A=
  no_from_hack=0A=
  prefix =3D ""=0A=
  suffix =3D ""=0A=
# maildir_format=0A=
=0A=
# This transport is used for handling autoreplies generated by the =
filtering=0A=
# option of the forwardfile director.=0A=
=0A=
address_reply:=0A=
  driver =3D autoreply=0A=
=0A=
# This transport is used for procmail=0A=
=0A=
procmail_pipe:=0A=
  driver =3D pipe=0A=
  command =3D "/usr/bin/procmail -d ${local_part}"=0A=
  return_path_add=0A=
  delivery_date_add=0A=
  envelope_to_add=0A=
  check_string =3D "From "=0A=
  escape_string =3D ">From "=0A=
  user =3D $local_part=0A=
  group =3D mail=0A=
=0A=
=0A=
# This transport is used for delivering messages over SMTP =
connections.=0A=
=0A=
remote_smtp:=0A=
  driver =3D smtp=0A=
=0A=
# deliver to the RT scripts=0A=
=0A=
rt_pipe:=0A=
  driver =3D pipe=0A=
  path =3D "/usr/local/bin"=0A=
  command =3D "perl -T /opt/rt/bin/rtmux.pl \=0A=
                     rt-mailgate any \=0A=
                     ${substr_1:${local_part_suffix}}"=0A=
  log_output=0A=
  user =3D rt=0A=
  group =3D rt=0A=
=0A=
=0A=
end=0A=
=0A=
=0A=
######################################################################=0A=
#                      DIRECTORS CONFIGURATION                       =
#=0A=
#             Specifies how local addresses are handled              =
#=0A=
######################################################################=0A=
#                          ORDER DOES MATTER                         =
#=0A=
#   A local address is passed to each in turn until it is accepted.  =
#=0A=
######################################################################=0A=
=0A=
# This allows local delivery to be forced, avoiding alias files and=0A=
# forwarding.=0A=
=0A=
real_local:=0A=
  prefix =3D real-=0A=
  driver =3D localuser=0A=
  transport =3D local_delivery=0A=
=0A=
# This director handles aliasing using a traditional /etc/aliases =
file.=0A=
# If any of your aliases expand to pipes or files, you will need to =
set=0A=
# up a user and a group for these deliveries to run under. You can =
do=0A=
# this by uncommenting the "user" option below (changing the user =
name=0A=
# as appropriate) and adding a "group" option if necessary.=0A=
=0A=
system_aliases:=0A=
  driver =3D aliasfile=0A=
  file_transport =3D address_file=0A=
  pipe_transport =3D address_pipe=0A=
  file =3D /etc/aliases=0A=
  search_type =3D lsearch=0A=
# user =3D list=0A=
# Uncomment the above line if you are running smartlist=0A=
=0A=
=0A=
# This director runs procmail for users who have a .procmailrc file=0A=
=0A=
procmail:=0A=
  driver =3D localuser=0A=
  transport =3D procmail_pipe=0A=
  require_files =3D =
${local_part}:+${home}:+${home}/.procmailrc:+/usr/bin/procmail=0A=
  no_verify=0A=
    =0A=
# This director handles forwarding using traditional .forward files.=0A=
# It also allows mail filtering when a forward file starts with the =0A=
# string "# Exim filter": to disable filtering, uncomment the "filter" =
=0A=
# option. The check_ancestor option means that if the forward file =0A=
# generates an address that is an ancestor of the current one, the =0A=
# current one gets passed on instead. This covers the case where A is =
=0A=
# aliased to B and B has a .forward file pointing to A.=0A=
=0A=
# For standard debian setup of one group per user, it is =
acceptable---normal=0A=
# even---for .forward to be group writable. If you have everyone in =
one=0A=
# group, you should comment out the "modemask" line. Without it, the =
exim=0A=
# default of 022 will apply, which is probably what you want.=0A=
=0A=
userforward:=0A=
  driver =3D forwardfile=0A=
  file_transport =3D address_file=0A=
  pipe_transport =3D address_pipe=0A=
  reply_transport =3D address_reply=0A=
  no_verify=0A=
  check_ancestor=0A=
  file =3D .forward=0A=
  modemask =3D 002=0A=
  filter=0A=
=0A=
# This director matches local user mailboxes.=0A=
=0A=
localuser:=0A=
  driver =3D localuser=0A=
  transport =3D local_delivery=0A=
=0A=
#pick out the valid rt- addresses and deliver them to the rt script=0A=
rt:=0A=
  driver =3D smartuser=0A=
  transport =3D rt_pipe=0A=
  domains =3D "rt.ny.babcockbrown.com"=0A=
  local_parts =3D "^rt(-.*)?"=0A=
  suffix =3D "-action:-comment:-correspond"=0A=
  suffix_optional=0A=
  require_files =3D "+/opt/rt/bin/rtmux.pl"=0A=
=0A=
=0A=
end=0A=
=0A=
=0A=
######################################################################=0A=
#                      ROUTERS CONFIGURATION                         =
#=0A=
#            Specifies how remote addresses are handled              =
#=0A=
######################################################################=0A=
#                          ORDER DOES MATTER                         =
#=0A=
#  A remote address is passed to each in turn until it is accepted.  =
#=0A=
######################################################################=0A=
=0A=
# Remote addresses are those with a domain that does not match any =
item=0A=
# in the "local_domains" setting above.=0A=
=0A=
# Send all mail to a smarthost=0A=
=0A=
smarthost:=0A=
  driver =3D domainlist=0A=
  transport =3D remote_smtp=0A=
  route_list =3D "* yes bydns_a"=0A=
=0A=
end=0A=
=0A=
=0A=
######################################################################=0A=
#                      RETRY CONFIGURATION                           =
#=0A=
######################################################################=0A=
=0A=
# This single retry rule applies to all domains and all errors. It =
specifies=0A=
# retries every 15 minutes for 2 hours, then increasing retry =
intervals,=0A=
# starting at 2 hours and increasing each time by a factor of 1.5, up =
to 16=0A=
# hours, then retries every 8 hours until 4 days have passed since the =
first=0A=
# failed delivery.=0A=
=0A=
# Domain               Error       Retries=0A=
# ------               -----       -------=0A=
=0A=
*                      *           F,2h,15m; G,16h,2h,1.5; F,4d,8h=0A=
=0A=
end=0A=
=0A=
=0A=
######################################################################=0A=
#                      REWRITE CONFIGURATION                         =
#=0A=
######################################################################=0A=
=0A=
=0A=
# There are no rewriting specifications in this default configuration =
file.=0A=
=0A=
=0A=
# This rewriting rule is particularly useful for dialup users who=0A=
# don't have their own domain, but could be useful for anyone.=0A=
# It looks up the real address of all local users in a file=0A=
=0A=
*@babcockbrown.com    ${lookup{$1}lsearch{/etc/email-addresses}\=0A=
						{$value}fail} bcfrF=0A=
=0A=
# End of Exim configuration file=0A=

------_=_NextPart_000_01C08A22.5F0750D0--



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.8.1665675535.23426.rt-users@lists.bestpractical.com>

2001-01-29 18:08:01 14NKcj-0000Bl-00 Neither the system_aliases director nor
the address_pipe transport set a uid for local delivery of
|"/opt/rt/bin/rt-mailgate general comment"

As always, any suggestions, comment, complaints or advice is always
appreciated.

George


-----Original Message-----
From:	Greg White [mailto:gregw-rt-users at greg.cex.ca]
Sent:	Monday, January 29, 2001 6:21 PM
To:	rt-users at lists.fsck.com
Subject:	Re: [rt-users] Mail Problem

On Mon, Jan 29, 2001 at 12:47:41PM -0500, George Warnagiris wrote:
> config problem.  Here is the error from the Apache log:
> 
> "Tried to launch this command: /user/lib/sendmail -oi -t -ODeliveryMode=b
> -OErrorMode=m Premature end of script".
> 
> Can you please give me a hand in trying to troubleshoot this error?  Does
> anyone have insights on getting RT working with Debian?  As a member of
both
> of the RT mailing lists, I have not seen many setups using Debian.  
> 
Is that log line cut and pasted or user typed? If it's cut and pasted, I 
think I've nailed your problem already. Look closely at that line from
the apache log again -- do you really have '/user/lib/sendmail/' ?

-- 
Greg White
Those who make peaceful revolution impossible will make violent
revolution inevitable.
                -- John F. Kennedy

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.9.1665675535.23426.rt-users@lists.bestpractical.com>

 # WEB_AUTH_MECHANISM defines what sort of authentication you'd like to use
 # for the web ui.  Valid choices are: "cookies" and "external".  Cookies
 # uses http cookies to keep track of authentication. External means that
 # you will have configured your web server to prompt for the user's
 # credentials and authenticate them before RT ever sees the request.
    
    $web_auth_mechanism = "external";


#######################################################################

I use mod_auth_pam with this, which is a drop-in replacement for mod_auth,
but which uses PAM instead of just /etc/passwd.  The advantage is that I
can use our distributed authentication system (kerberos, via pam_krb5
etc).  The disadvantage is that I have no good way of expiring logins,
like one would if one were using cookies.  Because HTTP doesn't support
logouts, once someone logs in, they stay logged in until the browser is
closed.

My wishlist for RT would include the ability to do initial authentication
via external auth mechanisms, but to have RT generate and track
authentication cookies to enable session expiry/logouts.


--Joe







From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.10.1665675535.23426.rt-users@lists.bestpractical.com>

>> Creating a queue also always errors out when copying the templates, <<

I think we had this problem too, but it has been quite a while since we
created a new queue.

Regards,
Bill





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.11.1665675536.23426.rt-users@lists.bestpractical.com>

To rt at mail.myday.cc
Subject Ihre Mail an / Your message to : pendora at gmx.de

"From" and "X-Autoresponse-From" are significant.

Our Version: 1.0.7.


Best regards,

Hansjoerg Posch


> - - - -  Orginale Nachricht Anfang  - - - -
> Von:  Jesse <jesse at fsck.com>
> Gesendet: 04.03.2001 17:33:35
> Betreff:   [rt-users] Problems with autoresponders
> Empfaenger: Hansjoerg Posch <hp at myday.cc>

> That's just no good. Do these autoresponder messages have _any_
> notation that they're from autroresponders? (Such as a precedence: 
> bulk)
> header?    Also, what version of RT are you running, exactly? 
'latest' 
> 
> can be interpreted many different ways by many different folks.
> 
>         -j
> 
> On Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:
> > 
> > Hello!
> > 
> > We are using the latest version of RT and now we have the problem 

> that 
> > sometimes overnight 4000 to 10000 requests are created by 
> > autoresponders, mainly by GMX. That means that f.e. a GMX user 
sends 
> 
> > an email at 10 pm to our queue and the RT replies with the 
standard 
> 
> > answer and the ticket ID. The autoresponder of the user answers 
with 
> 
> > the standard text and RT replies with the standard answer and a 
new 
> 
> > ticket ID ...
> > 
> > This is a very serious problem because approximatly all 20 to 30 
> hours 
> > I have to stop the request tracker, remove all the dummy entries 
> form 
> > the database and restart the request tracker.
> > 
> > Are there any known ways to handle such a everyday problem?
> > 
> > 
> > Best regards,
> > 
> > Hansjoerg Posch
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> "If IBM _wanted_ to make clones, we could make them cheaper and 
faster 
> than
> anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci 
> Department.
> 
> 
>  - - - -  Orginale Nachricht Ende  - - - -

Mit freundlichen Gr??en

Hansjoerg Posch

----------------------------------------
 CEO/ Gesch?ftsf?hrender Gesellschafter
 My Internet Service GmbH
----------------------------------------
 Marktgasse 14
 8010 Graz  
 Austria
 Tel. +43 / (0) 676 / 35 09 515
 http://www.myday.cc
 mailto:hp at myday.cc
----------------------------------------




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.13.1665675537.23426.rt-users@lists.bestpractical.com>

       Note  that  qmail-local  uses the same file descriptor for
       every delivery in your .qmail file, so it is not safe  for
       command  to  fork  a  child  that reads the message in the
       background while the parent exits.


We're not sure if this would actually cause qmail to "choke" on delivering
mail to our tickets address.  We have been unsuccessful in finding evidence
of what qmail does if a command does fork.


Thanks for your time.





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.14.1665675539.23426.rt-users@lists.bestpractical.com>

complex perl invocation above.



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.15.1665675540.23426.rt-users@lists.bestpractical.com>

SEV
Levels with it,
Depending on the delay having the Ticket in the queue you can define to =
let
it move
Higher to a given number which becomes a "high priority" for you.

Lars

-----Urspr=FCngliche Nachricht-----
Von: Bas Toonk [mailto:Bas at Toonk.nl]=20
Gesendet: Dienstag, 10. Juli 2001 22:49
An: rt-users at lists.fsck.com
Betreff: [rt-users] Priority ?


Hi,

How does Priority works ?
What is it exactly ?

has it something to do with Due ?
I have a created a queue with a due in 5 days.
But wat can i do with priority ?

PS: Great application!!!

-Bas Toonk



_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.16.1665675541.23426.rt-users@lists.bestpractical.com>

Find new tickets box, you get a broken display on the resulting
Listing page.  The "Search Criteria" and "Refine Search" boxes are
caddy corner to each other rather than next to each other.  The error
is in the Search/PickRestriction template:

--- Search/#PickRestriction~    Tue Jul 24 11:03:17 2001
+++ Search/PickRestriction      Tue Jul 24 11:03:17 2001
@@ -1,6 +1,6 @@
 %# $Header: /raid/cvsroot/rt/webrt/Search/Attic/PickRestriction,v 1.1.2.25 2001/07/24 04:21:21 jesse Exp $
 <FORM ACTION="Listing.html" METHOD="GET">
-<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>
+<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>">
 <& /Elements/TitleBoxStart, title => 'Refine Search'&>
 <INPUT TYPE=HIDDEN NAME="CompileRestriction" VALUE=1>
 
Basically, the HIDDEN field doesn't have a closing quote on the value
and bracket on the tag.



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.17.1665675543.23426.rt-users@lists.bestpractical.com>

[Wed Aug 15 13:02:30 2001] [error] Undefined subroutine
&DBD::Pg::db::_login 
called at /rcf/rt/lib/perl5/site_perl/5.6.1/sun4-solaris/DBD/Pg.pm line 97.



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.18.1665675543.23426.rt-users@lists.bestpractical.com>

specify DB_HOST=localhost;port=NNNN in the Makefile, it *should* trick
it into using the correct DBI incantation to connect to port NNNN
instead of the default.  You will of course have to try it to find
out, and double check the results after config.pm is generated.



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.19.1665675543.23426.rt-users@lists.bestpractical.com>

2001-08-17
        * Now including the stylesheet - it was missing from initial
release.
        * Applied patches from matthew zeier:
                - Dynamically get queue names,
                - Get username/etc from config.pm
        * Addded a static "Complete" to the queue list.

As before, it is available from 

	http://peabody.itd.uts.edu.au/rt2stats/dist

An example is currently available at 

	http://peabody.itd.uts.edu.au/rt2stats/dist


Things to do:
- Filter 'Repsonders' per queue
- $N Tickets received in the last (2,7,30) days.
- Single-command for save all queue's history.




-- 
T?o de Hesselle,                   | Kites rise highest against
Unix Systems Administrator         | the wind -- not with it.
                                   |  
University of Technology, Sydney   |       -- Winston Churchill



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.20.1665675543.23426.rt-users@lists.bestpractical.com>

resources well under mod_perl. There is a lot of embedded requires
within functions which causes code to be loaded at run time, rather
than at apache startup time.  By making perl code load up at start
time, you get the benefit of sharing the memory needed for it.
Ideally, any code that is often used within RT *should* be loaded by
the webmux script.  That is, anywhere you see a "use XXX" within
modules that WebRT needs, those should also be in the startup script.

Speaking of "use ..." lines, it seems that some of the code assumes
that this happens at run time not compile time.  This is not true...
but then this is not the place to discuss coding style. ;-)

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.22.1665675544.23426.rt-users@lists.bestpractical.com>

       { Header => 'Priority',
         TicketAttribute => 'Priority'
         },

Travis
-- 
 Travis Campbell  -  Unix Systems Administrator =      travis at beast.amd.com
    5900 E. Ben White Blvd, Austin, TX 78741    =   travis.campbell at amd.com
    TEL: (512) 602-1888  PAG: (512) 604-0341    =   webmaster at beast.amd.com 
============================================================================
      "Does anything work as expected?"  Yes.  An axe through the CPU.




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.23.1665675548.23426.rt-users@lists.bestpractical.com>

3.2   If there are unsatisfied dependencies, install them by hand or run
        make fixdeps

       (You may need to install Apache::Session and Apache::DBI by hand.
        
        You might need to install Msql-Mysql-Modules by hand.
        perl -MCPAN -e'install DBD::mysql::Install' should do it for you.
       )

Installing the database server does not automatically install the perl
modules.  You'll probably have to install Apache::Cookie by hand as well.

Have you tried:

  |+ [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Adam R Prato
  |+ 
  |+ > Any suggestions? Behind a firewall so i cannot use make fixdeps
  |+ >
  |+ > Cheers
  |+ 
  |+ http://search.cpan.org or
  |+ ftp://ftp.freesoftware.com/pub/perl/CPAN/modules/by-module/
  |+ 
  |+ Grab each package by hand from those urls. Use the ftp site first, and if
  |+ you
  |+ cant find it, search for the module at search.cpan.org.
  |+ 
  |+ Build them each by hand. It's easy. just unpack the src, type
  |+ "perl Makefile.PL", then "make ; make test ; su ; make install"

-darrin




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.24.1665675549.23426.rt-users@lists.bestpractical.com>

mail [mail at sub.ourserver.net]; on behalf of; John Doe via RT
[requests at ourdomain.com]

The only problem is, some recipients' ISPs do not like the first part of the
from field (mail at sub.ourserver.net). It never arrives there at all.

My question is this: Is there a way to configure RT so the From field
becomes only this instead:

John Doe via RT [requests at ourdomain.com]


Thanks for any help you guys might offer!

John DeBerry




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.27.1665675550.23426.rt-users@lists.bestpractical.com>

reference (correct me if I'm wrong)..

If it's changed at some point then it seems you need to query the Watchers
table to try and find what is owned..

The web interface does a good job of picking up the currently owned tickets
for a requester.. I don't suppose I could ask what the sql query behind
that?

Thanks,

Derek





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.28.1665675550.23426.rt-users@lists.bestpractical.com>

"HTTP::Request, HTTP::Response will by default now use "URI" class, instead
of "URI::URL", when constructing its URI objects. This has a potential for
breaking existing code as URI::URL objects had some extra methods that
external code might depend upon."

DUH! mod_perl is one of them! :-) The fix is easy:

Edit the UserAgent.pm file (on my system it was in
/usr/local/lib/perl5/site_perl/5.6.1/LWP) and find the following text near
the top of the file:

---------------------------------------------------
package LWP::UserAgent;
use strict;

=head1 NAME
---------------------------------------------------

and change it to be:

---------------------------------------------------
package LWP::UserAgent;
use strict;
use URI::URL;

=head1 NAME
---------------------------------------------------

Now, go to your mod_perl install folder and type:

# perl Makefile.PL APACHE_PREFIX=/usr/local/apache
APACHE_SRC=../apache_1.3.22/src DO_HTTPD=1 USE_APACI=1 EVERYTHING=1
# make
# make test
# make install

As long as you have the Apache source files at the same folder level as the
mod_perl source files, this will compile everything and install Apache (with
mod_perl included) for you!

Thanks,

Rick




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.29.1665675551.23426.rt-users@lists.bestpractical.com>

"""



-------------
_This_Just_In_
Subject: [rt-users] [rt-announce] RT 2.0.8_01 - CRITICAL SECURITY FIX

Earlier today, I was alerted to a security vulnerability in RT's command
line administration tool, rtadmin by Jay Kramer at Mojomole.com.


This email contained a patch:
develrt:/usr/local/build # ll
-rw-------    1 root     root         4208 Oct 31 04:55 rt-2-0-8_01-security.diff
develrt:/usr/local/build # cd rt-2-0-8
develrt:/usr/local/build/rt-2-0-8 # patch -p0 < ../rt-2-0-8_01-security.diff 
patching file Makefile
patching file bin/rt
patching file bin/rt-mailgate
patching file bin/rtadmin
patching file lib/RT/Interface/CLI.pm
patching file lib/RT/Interface/Email.pm

So I rebuilt:
develrt:/usr/local/build/rt-2-0-8 # make dropdb
develrt:/usr/local/build/rt-2-0-8 # make install




-----------------------
6)   Edit etc/config.pm 

develrt:/usr/local/rt2/etc # chmod  u+w config.pm

develrt:/usr/local/rt2/etc # diff config.pm config.pm.dist 
14c14
< $rtname="Asl Support";  
---
> $rtname="example.com";  
20c20
< $Organization = "aslab.com";
---
> $Organization = "example.com";
28c28
< $Timezone =  'US/Pacific'; 
---
> $Timezone =  'US/Eastern'; 
70c70
< $OwnerEmail = 'ashley at aslab.com';
---
> $OwnerEmail = 'root';
103c103
< $DropLongAttachments = 1;
---
> $DropLongAttachments = undef;
216c216
< $CorrespondAddress='rt-admin';
---
> $CorrespondAddress='RT::CorrespondAddress.not.set';
218c218
< $CommentAddress='rt-admin';
---
> $CommentAddress='RT::CommentAddress.not.set';



-----------------------------------------
7)   Configure the email and web gateways

--------
Postfix:

For mail server I'm using postfix from SuSE 7.2 rpms.  Their default
configuration works for me out of the box.  I'm only adding a $myorigin
param, because some sites are doing reverse lookups on email connections
and drop me because rt.aslab.com is not real host to the outside
world:

support:/etc/postfix # diff main.cf main.cf.dist 
65c65
< myhostname = rt.aslab.com
---
> myhostname = develrt.aslab.com
74,84d73
< # SENDING MAIL
< #
< # The myorigin parameter specifies the domain that locally-posted
< # mail appears to come from. The default is to append $myhostname,
< # which is fine for small sites.  If you run a domain with multiple
< # machines, you should (1) change this to $mydomain and (2) set up
< # a domain-wide alias database that aliases each user to
< # user at that.users.mailhost.
< #
< myorigin = $mydomain
< 



I made changes in /etc/aliases:

support:/etc # diff aliases aliases.dist 
12,22d11
< root:           ashley at dagda.aslab.com
< 
< 
< # RT Ticket Tracking system:
< # All queues have the same correspondance addresses
< rt:     "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"
< rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
< techsupport:       rt
< techsupport-comment: rt-comment
< 
< 

support:/usr/local/rt2/etc # newaliases



SuSEConfig will trash my main.cf if I don't change this:

develrt:/usr/local/rt2/etc # head /etc/rc.config.d/postfix.rc.config
#
# If you don't want to let SuSEconfig generate your
# configuration file, set this to no
#
#POSTFIX_CREATECF="yes"
POSTFIX_CREATECF="no"


This is my final rundown for main.cf:

support:/etc # postconf -n
alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases
canonical_maps = hash:/etc/postfix/canonical
command_directory = /usr/sbin
daemon_directory = /usr/lib/postfix
debug_peer_level = 2
default_destination_concurrency_limit = 10
default_privs = nobody
local_destination_concurrency_limit = 2
mail_name = Postfix on SuSE Linux 7.2 (i386)
mail_owner = postfix
mail_spool_directory = /var/mail
mydestination = $myhostname, localhost.$mydomain
myhostname = rt.aslab.com
myorigin = $mydomain
program_directory = /usr/lib/postfix
queue_directory = /var/spool/postfix
relocated_maps = hash:/etc/postfix/relocated
smtpd_banner = $myhostname ESMTP $mail_name
smtpd_sender_restrictions = hash:/etc/postfix/access
transport_maps = hash:/etc/postfix/transport
virtual_maps = hash:/etc/postfix/virtual



I had to change the permissions on /usr/local/rt2/etc/config.pm so as to
make it world readable.  Otherwise the mail-gate (running as ?) can't
read it and mail is bounced:

support:/usr/local/rt2/etc # chmod 555 config.pm






-------
apache:

Since I'm also serving up techsupport helpfiles, I'm setting up the RT
stuff on a virtual host.

develrt:/usr/local/apache/conf # diff httpd.conf httpd.conf.default 
139,140c139,140
< MinSpareServers 1
< MaxSpareServers 1
---
> MinSpareServers 5
> MaxSpareServers 10
146c146
< StartServers 1
---
> StartServers 5
250,251c250,251
< User wwwrun
< Group nogroup
---
> User nobody
> Group "#-1"
258c258
< ServerAdmin ashley at aslab.com
---
> ServerAdmin root at develrt.aslab.com
276c276
< ServerName support.aslab.com
---
> #ServerName develrt.aslab.com
283c283
< DocumentRoot "/usr/local/support"
---
> DocumentRoot "/usr/local/apache/htdocs"
308c308
< <Directory "/usr/local/support">
---
> <Directory "/usr/local/apache/htdocs">
991,1015d990
< 
< 
< #
< # RT stuff as virtual host
< #
< <VirtualHost 192.168.2.40>
<     DocumentRoot /usr/local/rt2/WebRT/html
<     ServerName rt.aslab.com
<     PerlModule Apache::DBI
<     PerlFreshRestart On
<     PerlRequire /usr/local/rt2/bin/webmux.pl
<     <Location />
<          SetHandler perl-script
<          PerlHandler RT::Mason
<     </Location>
<     <Directory "/usr/local/rt2/WebRT/html">
<         Options none
<         AllowOverride None
<         Order allow,deny
<         Allow from all
<     #    Allow from 192.168.2.0/24 199.182.25.0/24
<     #    Deny from all
<     </Directory>
< </VirtualHost>
< 



-------------------------------
Repopulate database from old RT

on old rt:
root at rt:/usr/local/apache/conf > su - postgres
postgres at rt:~ > pg_dumpall  >/tmp/db.dump
postgres at rt:~ > logout
root at rt:/usr/local/apache/conf > ls -l /tmp/db.dump
-rw-r--r--    1 postgres daemon    6323958 Oct 31 13:19 /tmp/db.dump

on new rt:
develrt:/usr/local/pgsql # scp root at rt:/tmp/db.dump .
db.dump              100% |*****************************|  6175 KB
00:03    
develrt:/usr/local/pgsql # pg_ctl -D /usr/local/pgsql/data stop
waiting for postmaster to shut down......done
postmaster successfully shut down
develrt:/usr/local/pgsql # mv data data.old
mv: cannot remove directory `data': Device or resource busy
mv: cannot remove `data': Device or resource busy

Note: /usr/local/pgsql/data is a mountpoint, that's why it can't be removed.
develrt:/usr/local/pgsql # su - postgres
postgres at develrt:~ > initdb -D /usr/local/pgsql/data
postgres at develrt:~ > pg_ctl -o "-i -p 5432" -D /usr/local/pgsql/data -l logfile start
postmaster successfully started
postgres at develrt:~ > psql -d template1 -f db.dump 
postgres at develrt:~ > logout
develrt:/usr/local/pgsql # apachectl start
/usr/local/apache/bin/apachectl start: httpd started


I also added some indexes which were recommended as performance
enhancements:
develrt:/usr/local/build/rt-2-0-8/etc # cat rt_indexes
CREATE INDEX TicketIndex ON Transactions (Ticket); 
CREATE INDEX EffectiveTicketIndex ON Transactions (EffectiveTicket);
CREATE INDEX CreatorIndexTransactions ON Transactions (Creator);
CREATE INDEX CreatorIndexAttachments ON Attachments (Creator);
CREATE INDEX ParentIndex ON Attachments (Parent);
CREATE INDEX TransactionId ON Attachments (TransactionId);
CREATE INDEX EffectiveIdIndex ON Tickets (EffectiveId);
CREATE INDEX OwnerIndex ON Tickets (Owner);
CREATE INDEX CreatorIndexTickets ON Tickets (Creator);
 
develrt:/usr/local/build/rt-2-0-8 # psql -U postgres -d rt2
Welcome to psql, the PostgreSQL interactive terminal.

rt2=# \i /usr/local/build/rt-2-0-8/etc/rt_indexes 
CREATE
CREATE
CREATE
CREATE
CREATE
CREATE
CREATE
CREATE
CREATE


--jI8keyz6grp/JLjh--



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.30.1665675553.23426.rt-users@lists.bestpractical.com>

browser - as far as I can see (the trace is a bit trimmed down), fd 3 is the
socket to the client, and apache has gone into the read and then timed out (via
the ALARM), probably after the default (300 seconds) inactivity timer (set by the
Timeout directive in httpd.conf).

(The segfault can probably be ignored - I see it a lot in mod_perl stuff when
apache is signal handling or closing down (after an alarm or 'child termination'
due to lower load etc.) - I often see it in unloading DBI and other XS stuff, but
it's after any user activity is finished, so I don't let it bother me.)

I saw something strikingly similar with our RT install last week: a user
complained that they couldn't access RT (display tickets etc.). Other users were
fine (including myself).

Our set up is a bit different to most probably - we're accessing our intranet
(and RT) through a special kind of reverse proxy with SSL on both sides, which
also stores the RT session cookies in the proxy (our product!), so I could trace
the activity both inside and outside the web server. We have plenty of other apps
on our intranet servers to test as well.

I cleared the Apache::Session for the RT users (we use RT with apache
authentication), and restarted various stuff, but the same basic problem - the
user couldn't get the display screen up. strace on the intranet and the proxy
showed the same basic cause - RT/apache is waiting for more browser input (our
proxy agreed - more browser input was expected) but the browser never sent it.
The problem only occured on 'POST' pages (including ticket display from 'GoTo
Ticket' etc.), not on GET pages.

POST to other intranet applications on the same server worked fine (for big and
small content), and other users were also fine. I tried logging in as the
affected user from my browser, and that was also fine! The RT and security
gateway session managers were ruled out, as was the user's database info.

The user was using Win2K with Netscape and Mozilla through a local solaris
firewall. Sometimes I've seen firewalls with over-zealous ICMP restrictions
(which affects path-mtu discovery) from breaking connections when large packets
are used (e.g. ssh is fine, but scp breaks!), but this didn't seem to be a
problem. We are using ssl for all traffic, so its not a proxy or httpd caching
problem.

I got the user to try IE (5.5 I think) on the same machine, and they got in OK!
Doh! (They forgot later this week and used mozilla again - same problem, so its
nothing intermittent). I tested as this user from my Netscape & Mozilla browsers,
except I'm using linux, and that was also fine.

Anyway, I think there's some kind of quite specific browser-based dependency in
RT and/or mod_perl (or even mod_ssl?) which is causing httpd to expect more input
when there isn't any coming, which causes httpd to sit in a (never terminating)
read until the global timeout. Because the apache::session is locked, other RT
requests (e.g. from stop/reload etc.) will also get blocked until the 5 minute
timeout releases the session lock.

This looks much like Calvin's problem (especially as he's also using SSL - check
the trace!) and Jesse asked about browser type breakdown, so I'm hoping he has a
candidate for the problem!

This is on RT 2.0.7, which we've had installed for quite a while, without
previous incident.

Cris



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.31.1665675554.23426.rt-users@lists.bestpractical.com>

sub Connect  {
  my $self = shift;

  my %args = ( Driver => undef,
               Database => undef,
               User => undef,
               Password => undef,
           SID => undef,
           Host => undef,
               @_);

  my $dsn = "dbi:$args{'Driver'}:dbname=$args{'Database'}";
  $dsn .= ";sid=$args{'SID'}" if defined $args{'SID'};
  $dsn .= ";host=$args{'Host'}" if defined $args{'Host'};

  my $DBIHandle = DBI->connect($dsn, $args{'User'}, $args{'Password'}) ||
die "Connect Failed $DBI::errstr\n" ;

  #Set the handle
  $self->dbh($DBIHandle);


Thank you in advance,
Jedrzej G




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.32.1665675554.23426.rt-users@lists.bestpractical.com>

 
Any ideas on how to debug this

Jim


> |+ Just installed RT on my RedHat Linux 7.1 system with Postgres as my DB. 
I am
>   |+ having problems with the sendmail setup.  I just can't get RT to do any
email
>   |+ notifications.  Can anyone shed some light on how to debug this.  
> 
> Without more information, have you setup your Scrips to send mail?
> 
> from the README:
> 
> 9   Configure RT per the instructions at http://www.helgrim.com/rtdocs.
>     Until you do this, RT will not be able to send or recieve email,
>     nor will it be more than marginally functional.  This is not an
>     optional step.
> 
> If so; are you using 'sendmail' or 'sendmailpipe'.







From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.33.1665675554.23426.rt-users@lists.bestpractical.com>

$MailCommand = 'sendmail';
$SendmailArguments="-oi";
$SendmailPath = "/usr/sbin/sendmail";
$UseFriendlyToLine = 0;


# which sendmail
/usr/sbin/sendmail

> |+ Thanks for the reply.  Yes, I believe the followed the step from the URL
>   |+ below.  I have tried both sendmail and sendmailpipe.  No mail, no log
entry no
>   |+ error message.  I have set the log level to debug and stopped/started
the
>   |+ Apache server.
> 
> It may help if you include the sendmail portions of your config.pm so we
> can take a look at them.
> 
> Including the sendmailflags portion.







From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.34.1665675554.23426.rt-users@lists.bestpractical.com>

Any ideas?
Rafael

PS: In your code, the user that re-open the ticket is the user that send
the correspondance isn't it?. Am I wrong saying that this user could not
the right to do so? (that's why the current code to the change using the
RT_System user?)


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]=20
Sent: vendredi, 11. janvier 2002 20:16
To: Bruce Campbell
Cc: RT Users
Subject: Re: [rt-users] RT_System opening tickets?


Without running that code, yeah, it looks like it would work.

On Fri, Jan 11, 2002 at 07:24:20PM +0100, Bruce Campbell wrote:
> On Fri, 11 Jan 2002, Jesse Vincent wrote:
>=20
> > RT automatically opens tickets when you start doing things like=20
> > adding new updates to them. (And yes, in the distant future, this=20
> > should all be done with Scrips, rather than hard-coded)
>=20
> OnCorrespond ReOpenTicket with template Blank ?
>=20
> Hrm, would the following work (as RT::Action::ReOpenTicket) ?
>=20
> ( brief sideline in trying to stop from going mad on other matters )
>=20
> --=20
>                              Bruce Campbell
RIPE
>
NCC
>                                                                 =20
> Operations
>=20
> 	# Copyright guff - 2002  Bruce Campbell
(bruce_campbell at ripe.net)
> 	package RT::Action::ReOpenTicket;
> 	require RT::Action::Generic;
>=20
> 	@ISA =3D qw(RT::Action::Generic);
>=20
> 	=3Dhead1 NAME
>=20
> 	RT::Action::ReOpenTicket - An Action to re-open a ticket if two
> 	conditions are met - correspondence has come in, and the ticket
> 	is marked as resolved.
>=20
> 	=3Dhead1 SYNOPSIS
>=20
> 	require RT::Action::ReOpenTicket;
> 	@ISA =3D qw(RT::Action::ReOpenTicket);
>=20
> 	=3Dhead1 DESCRIPTION
>=20
> 	This only affects tickets which are resolved.  Tickets with any
> 	other status stay that way.
>=20
> 	Does not send email when this happens.  In Scrip terms, this is:
>=20
> 		OnCorrespond ReOpenTicket with template Blank
>=20
> 	=3Dbegin testing
>=20
> 	ok (require RT::TestHarness);
> 	ok (require RT::Action::Generic);
>=20
> 	=3Dend testing
>=20
> 	=3Dhead1 AUTHOR
>=20
> 	Bruce Campbell <bruce_campbell at ripe.net>
>=20
> 	=3Dhead1 SEE ALSO
>=20
> 	perl(1), RT
>=20
> 	=3Dcut
>=20
> 	# Prepare ourselves.  Check if this ticket is resolved.
> 	sub Prepare {
> 		my $self =3D shift;
>=20
> 		my $retval =3D 0;
> 		if( $self->TicketObj ){
> 			if( $self->TicketObj->Status =3D~ /resolve/i ){
> 				$retval =3D 1;
> 			}
> 		}else{
> 			$RT::Logger->warning("No ticket object handed to
$self\n");
> 		}
> 		return( $retval );
> 	}
>=20
> 	# Open the ticket.
> 	sub Commit {
>=20
> 		my $self =3D shift;
> 		my $retval =3D 0;
> 		if( $self->TicketObj ){
> 			# Let this module be reused if we want to do
something
> 			# else with it.
> 			my $action =3D $self->Argument || "open";
>=20
> 			# SetStatus takes care of current user etc.
> 			$retval =3D $self->TicketObj->SetStatus( $action
);
> 		}else{
> 			$RT::Logger->warning("No ticket object handed to
$self\n");
> 		}
> 		return( $retval );
> 	}
>=20
>=20
>=20

--=20
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.35.1665675555.23426.rt-users@lists.bestpractical.com>

Click "New Search" to get rid of any results
Click "Home"
Click "Search" -- and wait 5-6 seconds to see an empty page.

I saw this when I had the webserver and database server on two different
machines; I continue to see it with the both on the same machine (a 550
MHz Pentium III with 256M RAM)

When this happens, there's a large load on the server, split about 60/40
between apache and postgres. In reading the archives, I've checked my
version of SearchBuilder (was 0.47, now 0.48), number of apache daemons
(was 8-12, now 3-8), and free RAM (was 38M, now 56M). The problem still
exists.

I'm continuing to read every thread I can find with a search for "slow"
at lists.fsck.com; I'm going to be enabling RT's debugging as soon as I
have time to read up and know what it'll tell me. 

In the meantime, any guidance would be very much appreciated.

Thanks!

--j
-- 
Jim Meyer, Geek At Large                              purp at wildbrain.com




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.36.1665675556.23426.rt-users@lists.bestpractical.com>

normal users.  HTH.

-kevin


> -----Original Message-----
> From: Jeff Blaine [mailto:jblaine at linus.mitre.org]
> Sent: Friday, February 08, 2002 2:46 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] What "Config" button? (new install)
> 
> 
> Okay, I've _FINALLY_ got this running to the point where 
> Apache runs and
> I can see the "front" RT page.  WHEW.
> 
> The Installation Guide states:
> 
>     Create your users 
> 
>     In its default configuration, RT uses an internal users 
> database to
>     keep track of who can access RT and who has what rights 
> within the system. 
> 
>     One of your first tasks should be to create users for 
> anyone who will
>     need to work with tickets within RT. 
> 
>     With the web interface, click on "Config" then "Users" 
> then "Add new
>     user". When creating new users, be sure to fill in: 
> 
> I see no 'Config' to click.  I see "Username:" and "Password:"
> 
> So I returned to the source code README:
> 
>     THE CLI
>     -------
>             Binaries for the CLI are located in rt/bin
>             You've got:
> 
>                     "rt" (manipulate or display requests)
>                     "rtadmin" (modify queues, users and acls)
> 
>             Both of these programs take --help as an option.
> 
> So I try rtadmin:
> 
>     % ./rtadmin --help
>     No RT user found. Please consult your RT administrator.
> 
> Here's what rtadmin reports with 3 new lines of debugging code:
> 
>     % ./rtadmin --help
>     CLI.pm GetCurrentUser() GECOS: jblaine
>     CLI.pm GetCurrentUser() ID: RT::CurrentUser=HASH(0x4c99d8)->Id
>     Back in rtadmin ID: RT::CurrentUser=HASH(0x4c99d8)
>     No RT user found. Please consult your RT administrator.
> 
> Could someone please tell me how to take this next configuration step?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.37.1665675556.23426.rt-users@lists.bestpractical.com>

see what modules where affected by the problem. Really very useful.

Sergey.

----- Original Message -----
From: "Rob Walker" <rob at myinternetplace.net>
To: <rt-users at lists.fsck.com>
Sent: Saturday, February 09, 2002 3:40 AM
Subject: [rt-users] CVS commit add-on


How useful is the CVS commit add-on?  I mean, I think it will be very useful
if we get stuck using CVS.  ;-)  However, should I use it (a strong tie-in
between CVS and rt) as a 'plus' for CVS?

rob







From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.38.1665675556.23426.rt-users@lists.bestpractical.com>

   NOTE: root's password for the web interface is "password"
    (without the quotes.)  Not changing this is a SECURITY risk

so, you log in as root, change the root pw, and add more users.

-darrin




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.39.1665675559.23426.rt-users@lists.bestpractical.com>

# If $WebExternalAuth is defined, RT will defer to the environment's
# REMOTE_USER variable.

$WebExternalAuth = 1;

Set this variable to use auth modules in Apache and configure your
apache accordingly (`require valid-user', I think is the magic
phrase). We authenticate against our LDAP server here, for example

-- 
/Ian D
ian at assv.net




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.40.1665675560.23426.rt-users@lists.bestpractical.com>

processed... Is this normal?? That would explain why its so slowwww...

By why so many transactions, surely a single (perhaps a couple) of sql
queries could work out what all these queries are doing??

Anyone have suggestions, as at the moment rt is totally un-usable with
postgres for me...

Regards,
Mat.


> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Matthew Watson
> Sent: Wednesday, 10 April 2002 1:41 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] very slow create ticket using postgres?
>
>
> Heya.
>
>  I'm just playing with trying to get rt2 running under postgres
> rather than
> mysql.
>
> things seem to be ok, however when I click on new ticket (in
> whatever queue)
> it takes about a minute and a half to display the
> next page!, it looks to be running some select on postgres that is running
> the cpu upto like 80%-90%..
>
> Any other postgres users experienced this??
>
> Regards
> ----------------------------------------------
> Matthew Watson
> Development, Netspace Online Systems
> mwatson at netspace.net.au
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.41.1665675560.23426.rt-users@lists.bestpractical.com>

$MailCommand = 'sendmail';
$SendmailArguments="-oi";
$SendmailPath = "/usr/sbin/sendmail";
$UseFriendlyToLine = 0;

Any ideas?




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.42.1665675560.23426.rt-users@lists.bestpractical.com>

called with two arguments--an email address and a "friendly" name.

Does this imply that this external authentication is only performed when RT
is chewing on an incoming email?  What happens when someone who is known to
NDS but not to RT comes along and tries to login to RT's web interface?  In
such a case they would provide not their email address but their NDS login
name.

If the answer is "they won't be able to log in until they send e-mail to
RT", would it be a good idea to create a one-off job to generate a fake
e-mail from all our users, so that the LDAP authentication will be tickled,
thus creating a user account for every user in our system?

--
Kendric Beachey



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.43.1665675562.23426.rt-users@lists.bestpractical.com>

reply/comment form don't perform any function, and there are no built in
scrips to handle this.  Is this correct?    If so, where would that data (the
CC and Bcc field contents) be accessible in the transaction (so I could write
my own scrip for it)



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.44.1665675563.23426.rt-users@lists.bestpractical.com>

   $ file stats.tar.gz

Cheers,

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
 Ottawa, Ontario, Canada    |  Save the Pacific Northwest Tree Octopus!
 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca -----------+-----------------------------------------------



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.45.1665675564.23426.rt-users@lists.bestpractical.com>

   $ file stats.tar.gz

Cheers,

  -Rich

--=20
Rich Lafferty
--------------+-----------------------------------------------
 Ottawa, Ontario, Canada    |  Save the Pacific Northwest Tree Octopus!
 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca
-----------+-----------------------------------------------

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.47.1665675565.23426.rt-users@lists.bestpractical.com>

8   Stop and start your webserver, so it picks up your configuration changes.
        
    NOTE: root's password for the web interface is "password"
    (without the quotes.)  Not changing this is a SECURITY risk




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.48.1665675566.23426.rt-users@lists.bestpractical.com>

rt-mailgate passing an error code back that sendmail doesn't know about.

There is mention of testing rt-mailgate from the command line in the docs
but I can't remember how to do that.  I'm guessing you cat a message
(standard format) to rt-mailgate.  Look to see what happens.  What error
message is returned.  Possibly rt-mailgate needs to write to or read from
some file area that it can't would be my guess.


Rod
-- 
  "Open Source Software - Sometimes you get more than you paid for..."




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.49.1665675566.23426.rt-users@lists.bestpractical.com>

ticket it is submitted properly but upon clicking the "Create Ticket"
button they get an RT Error: "No permission to display that ticket."
Afterwards the user can see the ticket in their list of open tickets and
even view the details.  It's like there is a race condition just after
the ticket is submitted that creates a period right afterwards where the
user can view the ticket they just submitted.

Anyone else experience this?

-jr

-- 
Josh Richards <jrichard@{ digitalwest.net, geekresearch.com, cubicle.net }>
Digital West Networks, Inc. - "Making Internet Business Better"
San Luis Obispo, CA - <URL:http://www.digitalwest.net/> - ASN 14589



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.50.1665675567.23426.rt-users@lists.bestpractical.com>

installation and fails miserably:
	PERL_DL_NONLAZY=1
/usr/local/bin/perl -Iblib/arch -Iblib/lib -I/usr/local/lib/perl5/5.6.1/i686
-linux -I/usr/local/lib/perl5/5.6.1 -e 'use Test::Harness qw(&runtests
$verbose); $verbose=0; runtests @ARGV;' t/*.t
t/align....FAILED tests 15-20
        Failed 6/20 tests, 70.00% okay
t/text.....NOK 12Can't call method "set_font" on an undefined value at
t/text.t line 82.
t/text.....dubious
        Test returned status 29 (wstat 7424, 0x1d00)
DIED. FAILED tests 11-19
        Failed 9/19 tests, 52.63% okay
t/wrap.....FAILED tests 11-12
        Failed 2/13 tests, 84.62% okay
Failed Test Stat Wstat Total Fail  Failed  List of Failed
----------------------------------------------------------------------------
---
t/align.t                 20    6  30.00%  15-20
t/text.t      29  7424    19    9  47.37%  11-19
t/wrap.t                  13    2  15.38%  11-12
Failed 3/3 test scripts, 0.00% okay. 17/52 subtests failed, 67.31% okay.


CPAN doesn't install GD::Text, so then Apache::GD::Graph fails too... Can
anyone help me?
---
James L. Harrison
harrison at palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.51.1665675567.23426.rt-users@lists.bestpractical.com>

xxx.xxx.xxx.xxx - - [23/Aug/2002:17:08:00 -0500] "POST / HTTP/1.1" 200 3145
xxx.xxx.xxx.xxx - - [23/Aug/2002:17:08:00 -0500] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 1533

Is there some kind of weird premissions problem. 



On Friday 23 August 2002 11:28, Daniel F. Chief Security Engineer - wrote:
> okay I have a change here. I messed around with some of the file perms and
> now I get an error on the web UI that I have the wrong user name or
> password for the root user. I tried password as the pass even though I
> changed it on the command line like the manule suggests.
>
> On Friday 23 August 2002 10:28, Daniel F. Chief Security Engineer - wrote:
> > yes I did instal Apache::DBI it would not start with out it. So I just
> > did a perl -MCPAN -e 'install Apache::DBI' for it.
> >
> > On Friday 23 August 2002 10:19, you wrote:
> > > For some reason Apache::DBI isn't on the list. Do you have that?
> > > Although maybe Apache wouldn't start if it wasn't there, not sure.
> > >
> > > O-                        ~ARK
> > >
> > > > -----Original Message-----
> > > > From: rt-users-admin at lists.fsck.com
> > > > [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Daniel F.
> > > > Chief Security Engineer -
> > > > Sent: Friday, August 23, 2002 11:18 AM
> > > > To: rt-users at lists.fsck.com
> > > > Subject: [rt-users] Newbie new install can't login as root.
> > > >
> > > >
> > > > I'm not getting a denied message it just returns to the login
> > > > prompt. This is
> > > > from the web UI I even double checked the password by
> > > > changing it on the
> > > > command line which works fine.
> > > >
> > > > New install with apache 1.3, rt 2.0.14, mysql 2.23.51
> > > >
> > > > Had no issues with the install make testdeps comes back clean
> > > > except this
> > > > error.
> > > >
> > > > root at rt:/tmp/rt-2-0-14# make testdeps
> > > > /usr/bin/perl ./tools/testdeps -warn mysql
> > > > Checking for Digest::MD5...found
> > > > Checking for Storable...found
> > > > Checking for DBI 1.18 ...found
> > > > Checking for DBIx::DataSource 0.02 ...found
> > > > Checking for DBIx::SearchBuilder 0.48 ...found
> > > > Checking for HTML::Entities...found
> > > > Checking for MLDBM...found
> > > > Checking for Net::Domain...found
> > > > Checking for Net::SMTP...found
> > > > Checking for Params::Validate 0.02 ...found
> > > > Ambiguous call resolved as CORE::time(), qualify as such or use & at
> > > > /usr/lib/perl5/site_perl/Exception/Class.pm line 226.
> > > > Checking for HTML::Mason 1.02 ...found
> > > > Checking for CGI::Cookie 1.20 ...found
> > > > Checking for Apache::Cookie...found
> > > > Checking for Apache::Session 1.53 ...found
> > > > Checking for Date::Parse...found
> > > > Checking for Date::Format...found
> > > > Checking for MIME::Entity 5.108 ...found
> > > > Checking for Mail::Mailer 1.20 ...found
> > > > Checking for Getopt::Long 2.24 ...found
> > > > Checking for Tie::IxHash...found
> > > > Checking for Text::Wrapper...found
> > > > Checking for Text::Template...found
> > > > Checking for File::Spec 0.8 ...found
> > > > Checking for Errno...found
> > > > Checking for FreezeThaw...found
> > > > Checking for File::Temp...found
> > > > Checking for Log::Dispatch 1.6 ...found
> > > > Checking for DBD::mysql 2.0416 ...found
> > > >
> > > >
> > > > TIA for any help.
> > > >
> > > >
> > > > --
> > > > Thanks
> > > > -------------------------------
> > > > Daniel Fairchild
> > > > danielf at cihost.com

-- 
Thanks
-------------------------------
Daniel Fairchild
Chief Security Engineer 
C I Host
1851 Central Drive Suite 110
Bedford, TX 76021
T. 888.868.9931
F. 888.242.7554
http://www.cihost.com
danielf at cihost.com
-------------------------------------------
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notify the sender by reply email.  Please advise immediately if you or your 
employer do not consent to Internet email for messages of this kind.
Opinions, conclusions and other information in this message that do not
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From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.52.1665675568.23426.rt-users@lists.bestpractical.com>

sure
       they are running well.
  
       Then testing whether RT will run there, I'll do a dummy setup. Just
install
       the same version of RT as I have on the old system. If it installs
fine, then
       try accessing it (with the root user) and clicking a few things here
and there
       just to make sure they are working. If you see much success, then I
guess it's
       time to blow it away (rm -rf rt2 directory)

Step2: Setup up your aliases (for the rt e-mail addresses) on the new
server. Don't
       Don't fire the MTA up as yet.

Step3: Backup your rt directory (cd /opt && tar -cZf rt2.tgz rt2) and move
it to
       the new server (same destination) and extract it. That way you have
preserved
       all permissions. You even have all your customizations intact. On the
new server
       extract your rt2 to the correct location (tar zxvf rt2.tgz).

Step3: Backup your rt2 database and move it over. (substitute your real
values for RT_USER
       and RT_USER_PASS)

       `mysqldump --opt rt2 > backup-rt2.sql`

       Move backup-rt2.sql to the new server.
       Login to the new server as root, create the rt2 database.
       
       `mysqladmin create rt2`

       Setup the correct permissions for your RT_USER; something like
       
       GRANT SELECT, INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO
RT_USER at localhost IDENTIFIED by 'RT_USER_PASS';
       flush privileges;

       NB: Please verify the granted perms by login to my sql and doing this
query:

       show grants for RT_USER at localhost;
       
       You can then restore the tables and the data back into MySQL with:

       mysql database < backup-file.sql

Step5: If I haven't missed something, then it's time to fire up all
applications and see if your RT is
        up and running.



As a side note: Life would be easier if you were to RETIRE the old server.
You could just
move the old disk onto the new server or create the new server from the old
disk. If both
disks are ATA (say), [This is from FreeBSD's point because I am not familiar
with linux],
I'd do a minimal install on the new disk (reflecting similar partitions on
old disk), then
mount the new disk into the old machine and write all data from old disk
into new disk.
After that, all I've have to do is change a few params on fstab and rc.conf
on the new disk,
mount it on the new machine and boot it up.

I create a new partition with  the necessary slices. I mount them on my old
system /mnt/newsystem. 
Write the new using the old rather than copy the old on top of a temporary
new.

Off the top of my head I would type the command line:

# dump 0af - / | ( cd /mnt ; restore -rf - )
# dump 0af - /var | ( cd /mnt/var ; restore -rf - )
# dump 0af - /usr | ( cd /mnt/usr ; restore -rf - )
 
5) edit and change your /etc/fstab file to reflect the new changes, save it,
move the
   new disk into the new server and reboot!

Donate the old server to charity!

Just my $ 0.02



        cheers
       - wash 
+----------------------------------+----------------------------------------
-+
Odhiambo Washington, wash at wananchi.com	. WANANCHI ONLINE LTD (Nairobi, KE)
|
http://ns2.wananchi.com/~wash/		. 1ere Etage, Loita Hse, Loita St.,
|
GSM: (+254) 722 743 223			. # 10286, 00100 NAIROBI
|
+---------------------------------+-----------------------------------------
-+
"Oh My God! They killed init! You Bastards!"  
						 --from a /. post


 "The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all
computers." 



------_=_NextPart_001_01C25B38.839017F0
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>RE: [rt-users] RE: Moving RT2.0.13 from 1 server to =
another</TITLE>
</HEAD>
<BODY>

<P><FONT SIZE=3D2>Hi Washington,</FONT>
</P>

<P><FONT SIZE=3D2>thank you for your response.&nbsp; I have a quick =
question what is cd /opt &amp;&amp; tar -cZf rt2.tgz rt2 doing =
exactly.&nbsp; My rt directory is located in /usr/local/rt so I gues I =
do not understand what the 'cd /opt &amp;&amp;' does here.&nbsp; =
Thanks</FONT></P>

<P><FONT SIZE=3D2>thanks</FONT>
<BR><FONT SIZE=3D2>Hillary</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Odhiambo Washington [<A =
HREF=3D"mailto:wash at wananchi.biz">mailto:wash at wananchi.biz</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Friday, August 30, 2002 3:48 AM</FONT>
<BR><FONT SIZE=3D2>To: Gororo, Hillary</FONT>
<BR><FONT SIZE=3D2>Cc: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: Re: [rt-users] RE: Moving RT2.0.13 from 1 =
server to another</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>* Gororo, Hillary &lt;HGororo at chartercom.com&gt; =
[20020830 01:20]: wrote:</FONT>
<BR><FONT SIZE=3D2>&gt; Hi Everyone,</FONT>
<BR><FONT SIZE=3D2>&gt; I am new to the list, we just recently =
purchased a new server and so I am</FONT>
<BR><FONT SIZE=3D2>&gt; preparing to move RT2 from one server to =
another.&nbsp; What steps do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; perform?. I understand from scanning through =
the archives that I will need</FONT>
<BR><FONT SIZE=3D2>&gt; to backup my current RT and load it on the new =
server.&nbsp; Do I need a fresh</FONT>
<BR><FONT SIZE=3D2>&gt; install on the new server? and also which =
directories/files do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; backup, How do I backup these files and how do =
I load the files onto the new</FONT>
<BR><FONT SIZE=3D2>&gt; server.</FONT>
<BR><FONT SIZE=3D2>&gt; </FONT>
</P>

<P><FONT SIZE=3D2>From the top of my head (untested)</FONT>
<BR><FONT SIZE=3D2>Step1: Ensure the new system has all the =
prerequisites for RT.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I'll setup the =
Web Server, MySQL server (and even the MTA) and make sure</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; they are =
running well.</FONT>
<BR><FONT SIZE=3D2>&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then testing =
whether RT will run there, I'll do a dummy setup. Just install</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the same =
version of RT as I have on the old system. If it installs fine, =
then</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; try accessing =
it (with the root user) and clicking a few things here and there</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; just to make =
sure they are working. If you see much success, then I guess =
it's</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; time to blow it =
away (rm -rf rt2 directory)</FONT>
</P>

<P><FONT SIZE=3D2>Step2: Setup up your aliases (for the rt e-mail =
addresses) on the new server. Don't</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Don't fire the =
MTA up as yet.</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt directory (cd /opt &amp;&amp; =
tar -cZf rt2.tgz rt2) and move it to</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the new server =
(same destination) and extract it. That way you have preserved</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; all =
permissions. You even have all your customizations intact. On the new =
server</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; extract your =
rt2 to the correct location (tar zxvf rt2.tgz).</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt2 database and move it over. =
(substitute your real values for RT_USER</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; and =
RT_USER_PASS)</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqldump --opt =
rt2 &gt; backup-rt2.sql`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Move =
backup-rt2.sql to the new server.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Login to the =
new server as root, create the rt2 database.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqladmin =
create rt2`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Setup the =
correct permissions for your RT_USER; something like</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GRANT SELECT, =
INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO RT_USER at localhost =
IDENTIFIED by 'RT_USER_PASS';</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; flush =
privileges;</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NB: Please =
verify the granted perms by login to my sql and doing this =
query:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; show grants for =
RT_USER at localhost;</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You can then =
restore the tables and the data back into MySQL with:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; mysql database =
&lt; backup-file.sql</FONT>
</P>

<P><FONT SIZE=3D2>Step5: If I haven't missed something, then it's time =
to fire up all applications and see if your RT is</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; up and =
running.</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>As a side note: Life would be easier if you were to =
RETIRE the old server. You could just</FONT>
<BR><FONT SIZE=3D2>move the old disk onto the new server or create the =
new server from the old disk. If both</FONT>
<BR><FONT SIZE=3D2>disks are ATA (say), [This is from FreeBSD's point =
because I am not familiar with linux],</FONT>
<BR><FONT SIZE=3D2>I'd do a minimal install on the new disk (reflecting =
similar partitions on old disk), then</FONT>
<BR><FONT SIZE=3D2>mount the new disk into the old machine and write =
all data from old disk into new disk.</FONT>
<BR><FONT SIZE=3D2>After that, all I've have to do is change a few =
params on fstab and rc.conf on the new disk,</FONT>
<BR><FONT SIZE=3D2>mount it on the new machine and boot it up.</FONT>
</P>

<P><FONT SIZE=3D2>I create a new partition with&nbsp; the necessary =
slices. I mount them on my old</FONT>
<BR><FONT SIZE=3D2>system /mnt/newsystem. </FONT>
<BR><FONT SIZE=3D2>Write the new using the old rather than copy the old =
on top of a temporary new.</FONT>
</P>

<P><FONT SIZE=3D2>Off the top of my head I would type the command =
line:</FONT>
</P>

<P><FONT SIZE=3D2># dump 0af - / | ( cd /mnt ; restore -rf - )</FONT>
<BR><FONT SIZE=3D2># dump 0af - /var | ( cd /mnt/var ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2># dump 0af - /usr | ( cd /mnt/usr ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2>&nbsp;</FONT>
<BR><FONT SIZE=3D2>5) edit and change your /etc/fstab file to reflect =
the new changes, save it, move the</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp; new disk into the new server and =
reboot!</FONT>
</P>

<P><FONT SIZE=3D2>Donate the old server to charity!</FONT>
</P>

<P><FONT SIZE=3D2>Just my $ 0.02</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
cheers</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - wash </FONT>
<BR><FONT =
SIZE=3D2>+----------------------------------+---------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>Odhiambo Washington, wash at wananchi.com&nbsp; . =
WANANCHI ONLINE LTD (Nairobi, KE)&nbsp; |</FONT>
<BR><FONT SIZE=3D2><A HREF=3D"http://ns2.wananchi.com/~wash/" =
TARGET=3D"_blank">http://ns2.wananchi.com/~wash/</A>&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . 1ere Etage, Loita Hse, =
Loita St.,&nbsp; |</FONT>
<BR><FONT SIZE=3D2>GSM: (+254) 722 743 223 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . # 10286, 00100 =
NAIROBI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; |</FONT>
<BR><FONT =
SIZE=3D2>+---------------------------------+----------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>&quot;Oh My God! They killed init! You =
Bastards!&quot;&nbsp; </FONT>
<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<FONT SIZE=3D2> --from =
a /. post</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&nbsp;&quot;The information transmitted is intended =
only for the person or entity to which it is addressed and may contain =
confidential and/or privileged material. Any review, retransmission, =
dissemination or other use of, or taking of any action in reliance =
upon, this information by persons or entities other than the intended =
recipient is prohibited. If you received this in error, please contact =
the sender and delete the material from all computers.&quot; =
</FONT></P>
<BR>

</BODY>
</HTML>
------_=_NextPart_001_01C25B38.839017F0--


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.53.1665675569.23426.rt-users@lists.bestpractical.com>

Dan

P.S. I'm using IE 5.50.4807.2300 and make testdeps says everything is fine.

----- Original Message -----
From: "Mikael MASSON" <mikael.masson at risc.fr>
To: <rt-users at lists.fsck.com>
Sent: Monday, September 16, 2002 12:28 PM
Subject: Re: [rt-users] No content and no logging


> Hi Dan,
>
> Which version of Navigator (Mozilla or other...) and OS Server do you use ?
>
> When you run  "make testdeps" the all dependencies are ok ?
>
> Sorry for my bad english ;-)
>
>
> Dan wrote:
>
> >Everything has gone relatively smoothly with the install of rt but now I'm
> >having problems.  When I go to the root of my the webserver I just get a
blank
> >page and the only html source is this:
> >
> ><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
> ><HTML><HEAD>
> ><META http-equiv=Content-Type content="text/html;
charset=windows-1252"></HEAD>
> ><BODY></BODY></HTML>
> >
> >also, there is no information written to the log file (/tmp/rt.log0). The
file
> >is created but no information is getting written to it.  I'm not getting any
> >errors in my apache log files so I'm at a loss.  Thanks for any help you can
> >give.
> >
> >Dan
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
> >
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.54.1665675569.23426.rt-users@lists.bestpractical.com>

        If you compile mod_perl as a DSO, you're on your own. It's known
        to have massive stability problems. 

Tabor
-- 
--------------------------------------------------------------------
Tabor J. Wells                                         rt at fsckit.net
Fsck It!                 Just another victim of the ambient morality


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.56.1665675570.23426.rt-users@lists.bestpractical.com>

    NOTE: root's password for the web interface is "password"
    (without the quotes.)  Not changing this is a SECURITY risk

-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.57.1665675570.23426.rt-users@lists.bestpractical.com>

    NOTE: root's password for the web interface is "password"
    (without the quotes.)  Not changing this is a SECURITY risk

--
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.58.1665675571.23426.rt-users@lists.bestpractical.com>

that RT adds (causing the customer's spam filter to kick in).
(The first one is the username of the httpd process)

Is there any way with sendmail/sendmailpipe to get these two From
lines to agree?

> If anyone can tell me if I'm hosed because of the cpan forced
> install, I'd appreciate it.

I'm getting some spurious failures in HTML::Mason.  Only one user
can reproduce it, the rest saw it once after the upgrade.  No meaningful
error in rt.log. or apache's logs.  Anyone seen this before?  Google
seems to reference perl 5.6.0 and/or some modules as guilty parties.
It looks like Mason is already dying for some reason and then chokes
on the die command.  

----

System error
 
error:  Bizarre copy of ARRAY in aassign at /usr/lib/perl5/site_perl/5.6.0/Devel/StackTrace.pm line 67, line 2.
 
context:  ...
314:  } else {
315:  eval {$self->comp({base_comp=>$request_comp}, $first_comp, @request_args)};
316:  }
317:  select $old;
318:  die $@ if $@;
319:  }
320:  };
321:
322:  # Handle errors.
...

code stack:  /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:318



-- 
--------------------------------------------------------
Brian McClendon     bam at intrinsic.com       650-966-6804
--------------------------------------------------------


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.59.1665675571.23426.rt-users@lists.bestpractical.com>

sure
       they are running well.
  
       Then testing whether RT will run there, I'll do a dummy setup. Just
install
       the same version of RT as I have on the old system. If it installs
fine, then
       try accessing it (with the root user) and clicking a few things here
and there
       just to make sure they are working. If you see much success, then I
guess it's
       time to blow it away (rm -rf rt2 directory)

Step2: Setup up your aliases (for the rt e-mail addresses) on the new
server. Don't
       Don't fire the MTA up as yet.

Step3: Backup your rt directory (cd /opt && tar -cZf rt2.tgz rt2) and move
it to
       the new server (same destination) and extract it. That way you have
preserved
       all permissions. You even have all your customizations intact. On the
new server
       extract your rt2 to the correct location (tar zxvf rt2.tgz).

Step3: Backup your rt2 database and move it over. (substitute your real
values for RT_USER
       and RT_USER_PASS)

       `mysqldump --opt rt2 > backup-rt2.sql`

       Move backup-rt2.sql to the new server.
       Login to the new server as root, create the rt2 database.
       
       `mysqladmin create rt2`

       Setup the correct permissions for your RT_USER; something like
       
       GRANT SELECT, INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO
RT_USER at localhost IDENTIFIED by 'RT_USER_PASS';
       flush privileges;

       NB: Please verify the granted perms by login to my sql and doing this
query:

       show grants for RT_USER at localhost;
       
       You can then restore the tables and the data back into MySQL with:

       mysql database < backup-file.sql

Step5: If I haven't missed something, then it's time to fire up all
applications and see if your RT is
        up and running.



As a side note: Life would be easier if you were to RETIRE the old server.
You could just
move the old disk onto the new server or create the new server from the old
disk. If both
disks are ATA (say), [This is from FreeBSD's point because I am not familiar
with linux],
I'd do a minimal install on the new disk (reflecting similar partitions on
old disk), then
mount the new disk into the old machine and write all data from old disk
into new disk.
After that, all I've have to do is change a few params on fstab and rc.conf
on the new disk,
mount it on the new machine and boot it up.

I create a new partition with  the necessary slices. I mount them on my old
system /mnt/newsystem. 
Write the new using the old rather than copy the old on top of a temporary
new.

Off the top of my head I would type the command line:

# dump 0af - / | ( cd /mnt ; restore -rf - )
# dump 0af - /var | ( cd /mnt/var ; restore -rf - )
# dump 0af - /usr | ( cd /mnt/usr ; restore -rf - )
 
5) edit and change your /etc/fstab file to reflect the new changes, save it,
move the
   new disk into the new server and reboot!

Donate the old server to charity!

Just my $ 0.02



        cheers
       - wash 
+----------------------------------+----------------------------------------
-+
Odhiambo Washington, wash at wananchi.com	. WANANCHI ONLINE LTD (Nairobi, KE)
|
http://ns2.wananchi.com/~wash/		. 1ere Etage, Loita Hse, Loita St.,
|
GSM: (+254) 722 743 223			. # 10286, 00100 NAIROBI
|
+---------------------------------+-----------------------------------------
-+
"Oh My God! They killed init! You Bastards!"  
						 --from a /. post


 "The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all
computers." 



------_=_NextPart_001_01C285B1.F8E49230
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>RE: [rt-users] RE: Moving RT2.0.13 from 1 server to =
another</TITLE>
</HEAD>
<BODY>

<P><FONT SIZE=3D2>Hi,</FONT>
</P>

<P><FONT SIZE=3D2>What I actually want to run is RT 2.0.14 on the new =
server.&nbsp; My current production server is running RT 2.0.13.&nbsp; =
I am looking for a way to migrate the mysql database from my production =
server (RT 2.0.13) to my new server (RT 2.0.14). </FONT></P>

<P><FONT SIZE=3D2>And I am looking for a way to migrate (upgrade) my =
current RT2 directory from the RT2.0.13 server to the RT 2.0.14 server. =
That way I do not have to redo my config's on the new server. =
</FONT></P>

<P><FONT SIZE=3D2>Is there an easy way of doing this?????</FONT>
</P>

<P><FONT SIZE=3D2>Thanks </FONT>
<BR><FONT SIZE=3D2>Hillary</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>&nbsp; </FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Odhiambo Washington [<A =
HREF=3D"mailto:wash at wananchi.biz">mailto:wash at wananchi.biz</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Friday, August 30, 2002 3:48 AM</FONT>
<BR><FONT SIZE=3D2>To: Gororo, Hillary</FONT>
<BR><FONT SIZE=3D2>Cc: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: Re: [rt-users] RE: Moving RT2.0.13 from 1 =
server to another</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>* Gororo, Hillary &lt;HGororo at chartercom.com&gt; =
[20020830 01:20]: wrote:</FONT>
<BR><FONT SIZE=3D2>&gt; Hi Everyone,</FONT>
<BR><FONT SIZE=3D2>&gt; I am new to the list, we just recently =
purchased a new server and so I am</FONT>
<BR><FONT SIZE=3D2>&gt; preparing to move RT2 from one server to =
another.&nbsp; What steps do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; perform?. I understand from scanning through =
the archives that I will need</FONT>
<BR><FONT SIZE=3D2>&gt; to backup my current RT and load it on the new =
server.&nbsp; Do I need a fresh</FONT>
<BR><FONT SIZE=3D2>&gt; install on the new server? and also which =
directories/files do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; backup, How do I backup these files and how do =
I load the files onto the new</FONT>
<BR><FONT SIZE=3D2>&gt; server.</FONT>
<BR><FONT SIZE=3D2>&gt; </FONT>
</P>

<P><FONT SIZE=3D2>From the top of my head (untested)</FONT>
<BR><FONT SIZE=3D2>Step1: Ensure the new system has all the =
prerequisites for RT.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I'll setup the =
Web Server, MySQL server (and even the MTA) and make sure</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; they are =
running well.</FONT>
<BR><FONT SIZE=3D2>&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then testing =
whether RT will run there, I'll do a dummy setup. Just install</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the same =
version of RT as I have on the old system. If it installs fine, =
then</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; try accessing =
it (with the root user) and clicking a few things here and there</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; just to make =
sure they are working. If you see much success, then I guess =
it's</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; time to blow it =
away (rm -rf rt2 directory)</FONT>
</P>

<P><FONT SIZE=3D2>Step2: Setup up your aliases (for the rt e-mail =
addresses) on the new server. Don't</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Don't fire the =
MTA up as yet.</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt directory (cd /opt &amp;&amp; =
tar -cZf rt2.tgz rt2) and move it to</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the new server =
(same destination) and extract it. That way you have preserved</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; all =
permissions. You even have all your customizations intact. On the new =
server</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; extract your =
rt2 to the correct location (tar zxvf rt2.tgz).</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt2 database and move it over. =
(substitute your real values for RT_USER</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; and =
RT_USER_PASS)</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqldump --opt =
rt2 &gt; backup-rt2.sql`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Move =
backup-rt2.sql to the new server.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Login to the =
new server as root, create the rt2 database.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqladmin =
create rt2`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Setup the =
correct permissions for your RT_USER; something like</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GRANT SELECT, =
INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO RT_USER at localhost =
IDENTIFIED by 'RT_USER_PASS';</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; flush =
privileges;</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NB: Please =
verify the granted perms by login to my sql and doing this =
query:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; show grants for =
RT_USER at localhost;</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You can then =
restore the tables and the data back into MySQL with:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; mysql database =
&lt; backup-file.sql</FONT>
</P>

<P><FONT SIZE=3D2>Step5: If I haven't missed something, then it's time =
to fire up all applications and see if your RT is</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; up and =
running.</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>As a side note: Life would be easier if you were to =
RETIRE the old server. You could just</FONT>
<BR><FONT SIZE=3D2>move the old disk onto the new server or create the =
new server from the old disk. If both</FONT>
<BR><FONT SIZE=3D2>disks are ATA (say), [This is from FreeBSD's point =
because I am not familiar with linux],</FONT>
<BR><FONT SIZE=3D2>I'd do a minimal install on the new disk (reflecting =
similar partitions on old disk), then</FONT>
<BR><FONT SIZE=3D2>mount the new disk into the old machine and write =
all data from old disk into new disk.</FONT>
<BR><FONT SIZE=3D2>After that, all I've have to do is change a few =
params on fstab and rc.conf on the new disk,</FONT>
<BR><FONT SIZE=3D2>mount it on the new machine and boot it up.</FONT>
</P>

<P><FONT SIZE=3D2>I create a new partition with&nbsp; the necessary =
slices. I mount them on my old</FONT>
<BR><FONT SIZE=3D2>system /mnt/newsystem. </FONT>
<BR><FONT SIZE=3D2>Write the new using the old rather than copy the old =
on top of a temporary new.</FONT>
</P>

<P><FONT SIZE=3D2>Off the top of my head I would type the command =
line:</FONT>
</P>

<P><FONT SIZE=3D2># dump 0af - / | ( cd /mnt ; restore -rf - )</FONT>
<BR><FONT SIZE=3D2># dump 0af - /var | ( cd /mnt/var ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2># dump 0af - /usr | ( cd /mnt/usr ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2>&nbsp;</FONT>
<BR><FONT SIZE=3D2>5) edit and change your /etc/fstab file to reflect =
the new changes, save it, move the</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp; new disk into the new server and =
reboot!</FONT>
</P>

<P><FONT SIZE=3D2>Donate the old server to charity!</FONT>
</P>

<P><FONT SIZE=3D2>Just my $ 0.02</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
cheers</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - wash </FONT>
<BR><FONT =
SIZE=3D2>+----------------------------------+---------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>Odhiambo Washington, wash at wananchi.com&nbsp; . =
WANANCHI ONLINE LTD (Nairobi, KE)&nbsp; |</FONT>
<BR><FONT SIZE=3D2><A HREF=3D"http://ns2.wananchi.com/~wash/" =
TARGET=3D"_blank">http://ns2.wananchi.com/~wash/</A>&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . 1ere Etage, Loita Hse, =
Loita St.,&nbsp; |</FONT>
<BR><FONT SIZE=3D2>GSM: (+254) 722 743 223 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . # 10286, 00100 =
NAIROBI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; |</FONT>
<BR><FONT =
SIZE=3D2>+---------------------------------+----------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>&quot;Oh My God! They killed init! You =
Bastards!&quot;&nbsp; </FONT>
<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<FONT SIZE=3D2> --from =
a /. post</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&nbsp;&quot;The information transmitted is intended =
only for the person or entity to which it is addressed and may contain =
confidential and/or privileged material. Any review, retransmission, =
dissemination or other use of, or taking of any action in reliance =
upon, this information by persons or entities other than the intended =
recipient is prohibited. If you received this in error, please contact =
the sender and delete the material from all computers.&quot; =
</FONT></P>
<BR>

</BODY>
</HTML>
------_=_NextPart_001_01C285B1.F8E49230--


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.60.1665675571.23426.rt-users@lists.bestpractical.com>

sure
       they are running well.
  
       Then testing whether RT will run there, I'll do a dummy setup. Just
install
       the same version of RT as I have on the old system. If it installs
fine, then
       try accessing it (with the root user) and clicking a few things here
and there
       just to make sure they are working. If you see much success, then I
guess it's
       time to blow it away (rm -rf rt2 directory)

Step2: Setup up your aliases (for the rt e-mail addresses) on the new
server. Don't
       Don't fire the MTA up as yet.

Step3: Backup your rt directory (cd /opt && tar -cZf rt2.tgz rt2) and move
it to
       the new server (same destination) and extract it. That way you have
preserved
       all permissions. You even have all your customizations intact. On the
new server
       extract your rt2 to the correct location (tar zxvf rt2.tgz).

Step3: Backup your rt2 database and move it over. (substitute your real
values for RT_USER
       and RT_USER_PASS)

       `mysqldump --opt rt2 > backup-rt2.sql`

       Move backup-rt2.sql to the new server.
       Login to the new server as root, create the rt2 database.
       
       `mysqladmin create rt2`

       Setup the correct permissions for your RT_USER; something like
       
       GRANT SELECT, INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO
RT_USER at localhost IDENTIFIED by 'RT_USER_PASS';
       flush privileges;

       NB: Please verify the granted perms by login to my sql and doing this
query:

       show grants for RT_USER at localhost;
       
       You can then restore the tables and the data back into MySQL with:

       mysql database < backup-file.sql

Step5: If I haven't missed something, then it's time to fire up all
applications and see if your RT is
        up and running.



As a side note: Life would be easier if you were to RETIRE the old server.
You could just
move the old disk onto the new server or create the new server from the old
disk. If both
disks are ATA (say), [This is from FreeBSD's point because I am not familiar
with linux],
I'd do a minimal install on the new disk (reflecting similar partitions on
old disk), then
mount the new disk into the old machine and write all data from old disk
into new disk.
After that, all I've have to do is change a few params on fstab and rc.conf
on the new disk,
mount it on the new machine and boot it up.

I create a new partition with  the necessary slices. I mount them on my old
system /mnt/newsystem. 
Write the new using the old rather than copy the old on top of a temporary
new.

Off the top of my head I would type the command line:

# dump 0af - / | ( cd /mnt ; restore -rf - )
# dump 0af - /var | ( cd /mnt/var ; restore -rf - )
# dump 0af - /usr | ( cd /mnt/usr ; restore -rf - )
 
5) edit and change your /etc/fstab file to reflect the new changes, save it,
move the
   new disk into the new server and reboot!

Donate the old server to charity!

Just my $ 0.02



        cheers
       - wash 
+----------------------------------+----------------------------------------
-+
Odhiambo Washington, wash at wananchi.com	. WANANCHI ONLINE LTD (Nairobi, KE)
|
http://ns2.wananchi.com/~wash/		. 1ere Etage, Loita Hse, Loita St.,
|
GSM: (+254) 722 743 223			. # 10286, 00100 NAIROBI
|
+---------------------------------+-----------------------------------------
-+
"Oh My God! They killed init! You Bastards!"  
						 --from a /. post


 "The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all
computers." 



------_=_NextPart_001_01C28734.E4C28E40
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

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<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>RE: [rt-users] RE: Moving RT2.0.13 from 1 server to =
another</TITLE>
</HEAD>
<BODY>

<P><FONT SIZE=3D2>The rt directory has been copied over from the =
production server.&nbsp; The following error shows up when I try to =
restart apache on my new server:</FONT></P>

<P><FONT SIZE=3D2>Variable &quot;$m&quot; is not imported at =
/usr/local/rt/bin/webmux.pl line 94.</FONT>
<BR><FONT SIZE=3D2>[Thu Nov&nbsp; 7 22:08:33 2002] [error] Global =
symbol &quot;$m&quot; requires explicit package name at =
/usr/local/rt/bin/webmux.pl line 94.</FONT></P>

<P><FONT SIZE=3D2>Compilation failed in require at (eval 6) line =
1.</FONT>
</P>

<P><FONT SIZE=3D2>Syntax error on line 1077 of =
/usr/local/www/conf/httpd.conf:</FONT>
<BR><FONT SIZE=3D2>Global symbol &quot;$m&quot; requires explicit =
package name at /usr/local/rt/bin/webmux.pl line 94.</FONT>
<BR><FONT SIZE=3D2>Compilation failed in require at (eval 6) line =
1.</FONT>
</P>

<P><FONT SIZE=3D2>Any ideas????</FONT>
</P>

<P><FONT SIZE=3D2>Thanks</FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Gororo, Hillary </FONT>
<BR><FONT SIZE=3D2>Sent: Wednesday, November 06, 2002 10:32 AM</FONT>
<BR><FONT SIZE=3D2>To: 'Odhiambo Washington'</FONT>
<BR><FONT SIZE=3D2>Cc: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: RE: [rt-users] RE: Moving RT2.0.13 from 1 =
server to another</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>Hi,</FONT>
</P>

<P><FONT SIZE=3D2>What I actually want to run is RT 2.0.14 on the new =
server.&nbsp; My current production server is running RT 2.0.13.&nbsp; =
I am looking for a way to migrate the mysql database from my production =
server (RT 2.0.13) to my new server (RT 2.0.14). </FONT></P>

<P><FONT SIZE=3D2>And I am looking for a way to migrate (upgrade) my =
current RT2 directory from the RT2.0.13 server to the RT 2.0.14 server. =
That way I do not have to redo my config's on the new server. =
</FONT></P>

<P><FONT SIZE=3D2>Is there an easy way of doing this?????</FONT>
</P>

<P><FONT SIZE=3D2>Thanks </FONT>
<BR><FONT SIZE=3D2>Hillary</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>&nbsp; </FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Odhiambo Washington [<A =
HREF=3D"mailto:wash at wananchi.biz">mailto:wash at wananchi.biz</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Friday, August 30, 2002 3:48 AM</FONT>
<BR><FONT SIZE=3D2>To: Gororo, Hillary</FONT>
<BR><FONT SIZE=3D2>Cc: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: Re: [rt-users] RE: Moving RT2.0.13 from 1 =
server to another</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>* Gororo, Hillary &lt;HGororo at chartercom.com&gt; =
[20020830 01:20]: wrote:</FONT>
<BR><FONT SIZE=3D2>&gt; Hi Everyone,</FONT>
<BR><FONT SIZE=3D2>&gt; I am new to the list, we just recently =
purchased a new server and so I am</FONT>
<BR><FONT SIZE=3D2>&gt; preparing to move RT2 from one server to =
another.&nbsp; What steps do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; perform?. I understand from scanning through =
the archives that I will need</FONT>
<BR><FONT SIZE=3D2>&gt; to backup my current RT and load it on the new =
server.&nbsp; Do I need a fresh</FONT>
<BR><FONT SIZE=3D2>&gt; install on the new server? and also which =
directories/files do I need to</FONT>
<BR><FONT SIZE=3D2>&gt; backup, How do I backup these files and how do =
I load the files onto the new</FONT>
<BR><FONT SIZE=3D2>&gt; server.</FONT>
<BR><FONT SIZE=3D2>&gt; </FONT>
</P>

<P><FONT SIZE=3D2>From the top of my head (untested)</FONT>
<BR><FONT SIZE=3D2>Step1: Ensure the new system has all the =
prerequisites for RT.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I'll setup the =
Web Server, MySQL server (and even the MTA) and make sure</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; they are =
running well.</FONT>
<BR><FONT SIZE=3D2>&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then testing =
whether RT will run there, I'll do a dummy setup. Just install</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the same =
version of RT as I have on the old system. If it installs fine, =
then</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; try accessing =
it (with the root user) and clicking a few things here and there</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; just to make =
sure they are working. If you see much success, then I guess =
it's</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; time to blow it =
away (rm -rf rt2 directory)</FONT>
</P>

<P><FONT SIZE=3D2>Step2: Setup up your aliases (for the rt e-mail =
addresses) on the new server. Don't</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Don't fire the =
MTA up as yet.</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt directory (cd /opt &amp;&amp; =
tar -cZf rt2.tgz rt2) and move it to</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; the new server =
(same destination) and extract it. That way you have preserved</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; all =
permissions. You even have all your customizations intact. On the new =
server</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; extract your =
rt2 to the correct location (tar zxvf rt2.tgz).</FONT>
</P>

<P><FONT SIZE=3D2>Step3: Backup your rt2 database and move it over. =
(substitute your real values for RT_USER</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; and =
RT_USER_PASS)</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqldump --opt =
rt2 &gt; backup-rt2.sql`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Move =
backup-rt2.sql to the new server.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Login to the =
new server as root, create the rt2 database.</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; `mysqladmin =
create rt2`</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Setup the =
correct permissions for your RT_USER; something like</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GRANT SELECT, =
INSERT, UPDATE, DELETE, CREATE, INDEX ON rt2.* TO RT_USER at localhost =
IDENTIFIED by 'RT_USER_PASS';</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; flush =
privileges;</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NB: Please =
verify the granted perms by login to my sql and doing this =
query:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; show grants for =
RT_USER at localhost;</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You can then =
restore the tables and the data back into MySQL with:</FONT>
</P>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; mysql database =
&lt; backup-file.sql</FONT>
</P>

<P><FONT SIZE=3D2>Step5: If I haven't missed something, then it's time =
to fire up all applications and see if your RT is</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; up and =
running.</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>As a side note: Life would be easier if you were to =
RETIRE the old server. You could just</FONT>
<BR><FONT SIZE=3D2>move the old disk onto the new server or create the =
new server from the old disk. If both</FONT>
<BR><FONT SIZE=3D2>disks are ATA (say), [This is from FreeBSD's point =
because I am not familiar with linux],</FONT>
<BR><FONT SIZE=3D2>I'd do a minimal install on the new disk (reflecting =
similar partitions on old disk), then</FONT>
<BR><FONT SIZE=3D2>mount the new disk into the old machine and write =
all data from old disk into new disk.</FONT>
<BR><FONT SIZE=3D2>After that, all I've have to do is change a few =
params on fstab and rc.conf on the new disk,</FONT>
<BR><FONT SIZE=3D2>mount it on the new machine and boot it up.</FONT>
</P>

<P><FONT SIZE=3D2>I create a new partition with&nbsp; the necessary =
slices. I mount them on my old</FONT>
<BR><FONT SIZE=3D2>system /mnt/newsystem. </FONT>
<BR><FONT SIZE=3D2>Write the new using the old rather than copy the old =
on top of a temporary new.</FONT>
</P>

<P><FONT SIZE=3D2>Off the top of my head I would type the command =
line:</FONT>
</P>

<P><FONT SIZE=3D2># dump 0af - / | ( cd /mnt ; restore -rf - )</FONT>
<BR><FONT SIZE=3D2># dump 0af - /var | ( cd /mnt/var ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2># dump 0af - /usr | ( cd /mnt/usr ; restore -rf - =
)</FONT>
<BR><FONT SIZE=3D2>&nbsp;</FONT>
<BR><FONT SIZE=3D2>5) edit and change your /etc/fstab file to reflect =
the new changes, save it, move the</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp; new disk into the new server and =
reboot!</FONT>
</P>

<P><FONT SIZE=3D2>Donate the old server to charity!</FONT>
</P>

<P><FONT SIZE=3D2>Just my $ 0.02</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
cheers</FONT>
<BR><FONT SIZE=3D2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - wash </FONT>
<BR><FONT =
SIZE=3D2>+----------------------------------+---------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>Odhiambo Washington, wash at wananchi.com&nbsp; . =
WANANCHI ONLINE LTD (Nairobi, KE)&nbsp; |</FONT>
<BR><FONT SIZE=3D2><A HREF=3D"http://ns2.wananchi.com/~wash/" =
TARGET=3D"_blank">http://ns2.wananchi.com/~wash/</A>&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . 1ere Etage, Loita Hse, =
Loita St.,&nbsp; |</FONT>
<BR><FONT SIZE=3D2>GSM: (+254) 722 743 223 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; . # 10286, 00100 =
NAIROBI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; |</FONT>
<BR><FONT =
SIZE=3D2>+---------------------------------+----------------------------=
--------------+</FONT>
<BR><FONT SIZE=3D2>&quot;Oh My God! They killed init! You =
Bastards!&quot;&nbsp; </FONT>
<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<FONT SIZE=3D2> --from =
a /. post</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&nbsp;&quot;The information transmitted is intended =
only for the person or entity to which it is addressed and may contain =
confidential and/or privileged material. Any review, retransmission, =
dissemination or other use of, or taking of any action in reliance =
upon, this information by persons or entities other than the intended =
recipient is prohibited. If you received this in error, please contact =
the sender and delete the material from all computers.&quot; =
</FONT></P>
<BR>

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From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.61.1665675573.23426.rt-users@lists.bestpractical.com>

FreeBSD 4.6-STABLE with Apache/1.3.26 (Unix) mod_ssl/2.8.10
OpenSSL/0.9.6a mod_perl/1.26 AuthMySQL/2.20 PHP/4.1.2.

My biggest problem is that I'm not able to replicate this problem
readily.  Is the condition below the one that has to be met in order
for a reply (sent from RT to the requestor) to show up as blank?

  * If somebody has the temerity to do both of the above then the mail
    has a media type of multipart/mixed, the first part of which has a
    media type of multipart/alternative, which in turn contains the
    actual message.  {$Transaction->Content()} is empty, so the
    forwarded mail appears to be messageless.

(http://lists.fsck.com/pipermail/rt-users/2002-July/008947.html)

If it helps, I have one of the blank emails with full headers as well
as the corresponding RT transactions.  Does anyone know if this issue
has been resolved in any of the more recent versions of RT?

Thanks!
-Chris

--
Chris Tracy <chris at telerama.com>
Telerama Public Access Internet
Senior Network Engineer
http://www.telerama.com

On Tue, 13 Aug 2002, Phil Homewood wrote:

> seph wrote:
> > I'm not sure about what'd be causing the blank message bodies, but I
> > bet they're linked.
>
> Probably not.
>
> http://lists.fsck.com/pipermail/rt-users/2002-July/008947.html
>
> "MIME parsing not recursive?", thread is broken, look for it
> twice in the index. Not sure if anyone's had any bright ideas
> on fixing it yet...
> --
> Phil Homewood, Systems Janitor, www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.62.1665675573.23426.rt-users@lists.bestpractical.com>

case is called "RT3". 

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
 Ottawa, Ontario, Canada    |  Save the Pacific Northwest Tree Octopus!
 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca -----------+-----------------------------------------------


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.63.1665675574.23426.rt-users@lists.bestpractical.com>

autoreplies or ticket correspondence. This stikes us as odd because we are
now approaching ticket 1,000 and we probably talking about less that a dozen
instances of this problem. Could "Precedence: bulk" be causing this? Would
changing the Precedence in the header to something like "Normal" or removing
it entirely cause RT to function differently?

Thx. Greg.



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.64.1665675575.23426.rt-users@lists.bestpractical.com>

priorities. Right ? I am looking for something that escalates in the order
of 15-20 minutes. Maybe I should roll my own ...

Thansk you,
-ansh

> -----Original Message-----
> From: Seth Cohn, EFN General Manager [mailto:gm at efn.org]
> Sent: Friday, January 17, 2003 12:32 PM
> To: Anshuman Kanwar
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] time delay in the queue
> 
> 
> On Fri, 17 Jan 2003, Anshuman Kanwar wrote:
> 
> > Hi all,
> > 
> > I have been playing with RT and am very happy with its 
> feature set. I wish
> > to deploy it in a multiple sysadmin scenario.
> 
> I'm using it in a similar fashion.
> 
> > If an email/ticket has been in a queue for greater than a 
> specified amount
> > of time and no one takes responsibility for it, then it (or 
> a note about it)
> > gets mailed to a "big boss" email address, i.e. gets escalated.
> > 
> > I would be happy to get some hand holding on this.
> 
> Ok, without the no one takes responsiblity part, it's pretty 
> easy; use the
> escalator script, combined with the IfPriorityExceeds scrip.
> 
> Both live in http://fsck.com/pub/rt/contrib/2.0/rt-addons/
> 
> Adding the "no one takes responsibiliity" depends on your 
> setup:  Do you
> mean it's still new, it's still owned by Nobody, or nobody has taken
> action on it, or what?
> 
> I suspect a simple change to the IfPriority script or in the template
> called would do the job though.  I'd probably (and will) 
> write a template
> that will either complain to me and/or to the ticket's 
> owner's that it's
> still undone.
> 
> Another way to do this would be to write a script that looks 
> at how old a
> ticket is, and work from that too... but why not take advantage of the
> priorities at the same time?  That way, different time periods and
> emergencies can be handled too.  If it's important, just make 
> it higher
> priority, and it will have to be dealt with sooner.
> 
> 
> 
> 


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.65.1665675575.23426.rt-users@lists.bestpractical.com>


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.66.1665675575.23426.rt-users@lists.bestpractical.com>


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.67.1665675575.23426.rt-users@lists.bestpractical.com>

I also have a few other identical vhosts listed to accomidate for other
registered names. All names work the same way. I understand I have
redundancy now due to all the troubleshooting.

Any ideas/help would be GREATLY appreciated. I've run into two bugs,a few
SuSE gotchas, as well as a dozen other problems before this..

Thanks in advance,
-Charles





From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.68.1665675575.23426.rt-users@lists.bestpractical.com>

The following features aren't yet implemented in extended-mailgate

    time-worked [+|=]<int>
    time-left [+|-|=]<int>

I'll take a look into the code however, maybe i can implement the
Time-Worked feature only into my regular mailgate. Seems enhanced mailgate
hasn't been updated for quite some time...

--
Stefan Seiz <http://www.StefanSeiz.com>
Spamto: <bin at imd.net>



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.69.1665675576.23426.rt-users@lists.bestpractical.com>

FreeBSD 4.6-STABLE with Apache/1.3.26 (Unix) mod_ssl/2.8.10
OpenSSL/0.9.6a mod_perl/1.26 AuthMySQL/2.20 PHP/4.1.2.

My biggest problem is that I'm not able to replicate this problem
readily.  Is the condition below the one that has to be met in order
for a reply (sent from RT to the requestor) to show up as blank?

  * If somebody has the temerity to do both of the above then the mail
    has a media type of multipart/mixed, the first part of which has a
    media type of multipart/alternative, which in turn contains the
    actual message.  {$Transaction->Content()} is empty, so the
    forwarded mail appears to be messageless.

(http://lists.fsck.com/pipermail/rt-users/2002-July/008947.html)

If it helps, I have one of the blank emails with full headers as well
as the corresponding RT transactions.  Does anyone know if this issue
has been resolved in any of the more recent versions of RT?

Thanks!
-Chris

--
Chris Tracy <chris at telerama.com>
Telerama Public Access Internet
Senior Network Engineer
http://www.telerama.com

On Tue, 13 Aug 2002, Phil Homewood wrote:

> seph wrote:
> > I'm not sure about what'd be causing the blank message bodies, but I
> > bet they're linked.
>
> Probably not.
>
> http://lists.fsck.com/pipermail/rt-users/2002-July/008947.html
>
> "MIME parsing not recursive?", thread is broken, look for it
> twice in the index. Not sure if anyone's had any bright ideas
> on fixing it yet...
> --
> Phil Homewood, Systems Janitor, www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.70.1665675577.23426.rt-users@lists.bestpractical.com>

English. In fact, this is even already done for a few words which are
translated from US English to UK English. 

You could create your own translation file which converts all occurences of
"requestor" to "correspondant". If all of your clients use the same language
settings, this should be no problem.

Blaise

-----Message d'origine-----
De : J. Sloan [mailto:js138 at eng.cam.ac.uk]
Envoye : jeudi 20 fevrier 2003 15:07
A : rt-users
Objet : [rt-users] Terminological query - 'Requestor'



I have a slight issue or query regarding the term 'Requestor'.  It seems
from our point of view that this can be a slightly misleading term in the
following instance:

We have a role address (lets call it 'support') which has a queue of a
matching name.   When queries come in to this address the Requestor is
indeed an appropriate term for the person who submits that first email and
to whom correspondance but not comments to that ticket get directed.

However we also have a need to create tickets where support initiates the
email conversation.   We can do this by setting the 'Requestor' to be the
person to whom we wish to direct the email, causing their replies to be
correctly associated with the ticket as we desire.  However 'Requestor'
doesn't seem an appropriate name in that circumstance and there is some
concern that naiive users might become confused if they access these
tickets via the web.

Would 'Correspondant' not be a better term?

I can see that changing it might be a bit of a trauma, but it might be
worth considering nevertheless.

Alternatively if someone can suggest an alternate way of addressing this
particular need, I'm all ears.

Thanks.

John


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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<TITLE>RE: [rt-users] Terminological query - 'Requestor'</TITLE>
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<P><FONT SIZE=3D2>Hi,</FONT>
</P>

<P><FONT SIZE=3D2>Have you had a look at how RT3 deals with =
internationalization? For each language, a file lets you map the =
original strings to the translated ones. From what I see, nothing =
prevents you from translating from English to English. In fact, this is =
even already done for a few words which are translated from US English =
to UK English. </FONT></P>

<P><FONT SIZE=3D2>You could create your own translation file which =
converts all occurences of &quot;requestor&quot; to =
&quot;correspondant&quot;. If all of your clients use the same language =
settings, this should be no problem.</FONT></P>

<P><FONT SIZE=3D2>Blaise</FONT>
</P>

<P><FONT SIZE=3D2>-----Message d'origine-----</FONT>
<BR><FONT SIZE=3D2>De : J. Sloan [<A =
HREF=3D"mailto:js138 at eng.cam.ac.uk">mailto:js138 at eng.cam.ac.uk</A>]</FON=
T>
<BR><FONT SIZE=3D2>Envoye : jeudi 20 fevrier 2003 15:07</FONT>
<BR><FONT SIZE=3D2>A : rt-users</FONT>
<BR><FONT SIZE=3D2>Objet : [rt-users] Terminological query - =
'Requestor'</FONT>
</P>
<BR>
<BR>

<P><FONT SIZE=3D2>I have a slight issue or query regarding the term =
'Requestor'.&nbsp; It seems</FONT>
<BR><FONT SIZE=3D2>from our point of view that this can be a slightly =
misleading term in the</FONT>
<BR><FONT SIZE=3D2>following instance:</FONT>
</P>

<P><FONT SIZE=3D2>We have a role address (lets call it 'support') which =
has a queue of a</FONT>
<BR><FONT SIZE=3D2>matching name.&nbsp;&nbsp; When queries come in to =
this address the Requestor is</FONT>
<BR><FONT SIZE=3D2>indeed an appropriate term for the person who =
submits that first email and</FONT>
<BR><FONT SIZE=3D2>to whom correspondance but not comments to that =
ticket get directed.</FONT>
</P>

<P><FONT SIZE=3D2>However we also have a need to create tickets where =
support initiates the</FONT>
<BR><FONT SIZE=3D2>email conversation.&nbsp;&nbsp; We can do this by =
setting the 'Requestor' to be the</FONT>
<BR><FONT SIZE=3D2>person to whom we wish to direct the email, causing =
their replies to be</FONT>
<BR><FONT SIZE=3D2>correctly associated with the ticket as we =
desire.&nbsp; However 'Requestor'</FONT>
<BR><FONT SIZE=3D2>doesn't seem an appropriate name in that =
circumstance and there is some</FONT>
<BR><FONT SIZE=3D2>concern that naiive users might become confused if =
they access these</FONT>
<BR><FONT SIZE=3D2>tickets via the web.</FONT>
</P>

<P><FONT SIZE=3D2>Would 'Correspondant' not be a better term?</FONT>
</P>

<P><FONT SIZE=3D2>I can see that changing it might be a bit of a =
trauma, but it might be</FONT>
<BR><FONT SIZE=3D2>worth considering nevertheless.</FONT>
</P>

<P><FONT SIZE=3D2>Alternatively if someone can suggest an alternate way =
of addressing this</FONT>
<BR><FONT SIZE=3D2>particular need, I'm all ears.</FONT>
</P>

<P><FONT SIZE=3D2>Thanks.</FONT>
</P>

<P><FONT SIZE=3D2>John</FONT>
</P>
<BR>

<P><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>rt-users mailing list</FONT>
<BR><FONT SIZE=3D2>rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://lists.fsck.com/mailman/listinfo/rt-users" =
TARGET=3D"_blank">http://lists.fsck.com/mailman/listinfo/rt-users</A></F=
ONT>
</P>

<P><FONT SIZE=3D2>Have you read the FAQ? The RT FAQ Manager lives at <A =
HREF=3D"http://fsck.com/rtfm" =
TARGET=3D"_blank">http://fsck.com/rtfm</A></FONT>
</P>

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From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.71.1665675577.23426.rt-users@lists.bestpractical.com>

RT in
Portuguese... In that case, you'd better reinstall everything, but not =
with
perl 5.6 wich is not working very well with our caracters.
5.8 is definitely needed to get utf8 work properly. There are kown bugs =
in
5.6 which may not be corrected.

I did that on my RH7.2 system, compiled Apache+mod_perl staticaly =
(Apache 1,
not 2), and everything works fine now.

Blaise=20

-----Message d'origine-----
De : Rodrigo Nuno Bragan=E7a da Cunha [mailto:cunharn at vodafone.pt]
Envoy=E9 : samedi 22 f=E9vrier 2003 01:10
=C0 : rt-users at lists.fsck.com
Objet : Re: [rt-users] ERROR: Can't call method "handle_request"


>>Hi, I've installed rt in a RH8.0, perl 8, etc...
>=20
> You of course mean perl 5.8(.0), yes?

Yep... :-)

>>After starting apache I get the following error:
>>
>>Can't call method "handle_request" on an undefined value at
>>/usr/local/apps/rt-2-0-15-I-3/installed/bin/webmux.pl line 170.
>=20
> Having run into this just recently, you probably have an old DBI.pm =
from a
> previous version of perl lying around.

Err... this is the DBI.pm thast came with RH8... should I install =
other?

I'm thinking about reverting to good old perl5.6... and instaling all
the modules by hand. It used to work that way...

Any suggestions?


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
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<TITLE>RE: [rt-users] ERROR: Can't call method =
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<P><FONT SIZE=3D2>Hi,</FONT>
</P>

<P><FONT SIZE=3D2>From your email address and name, I guess you are =
interested in seing RT in Portuguese... In that case, you'd better =
reinstall everything, but not with perl 5.6 wich is not working very =
well with our caracters.</FONT></P>

<P><FONT SIZE=3D2>5.8 is definitely needed to get utf8 work properly. =
There are kown bugs in 5.6 which may not be corrected.</FONT>
</P>

<P><FONT SIZE=3D2>I did that on my RH7.2 system, compiled =
Apache+mod_perl staticaly (Apache 1, not 2), and everything works fine =
now.</FONT>
</P>

<P><FONT SIZE=3D2>Blaise </FONT>
</P>

<P><FONT SIZE=3D2>-----Message d'origine-----</FONT>
<BR><FONT SIZE=3D2>De : Rodrigo Nuno Bragan=E7a da Cunha [<A =
HREF=3D"mailto:cunharn at vodafone.pt">mailto:cunharn at vodafone.pt</A>]</FON=
T>
<BR><FONT SIZE=3D2>Envoy=E9 : samedi 22 f=E9vrier 2003 01:10</FONT>
<BR><FONT SIZE=3D2>=C0 : rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Objet : Re: [rt-users] ERROR: Can't call method =
&quot;handle_request&quot;</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&gt;&gt;Hi, I've installed rt in a RH8.0, perl 8, =
etc...</FONT>
<BR><FONT SIZE=3D2>&gt; </FONT>
<BR><FONT SIZE=3D2>&gt; You of course mean perl 5.8(.0), yes?</FONT>
</P>

<P><FONT SIZE=3D2>Yep... :-)</FONT>
</P>

<P><FONT SIZE=3D2>&gt;&gt;After starting apache I get the following =
error:</FONT>
<BR><FONT SIZE=3D2>&gt;&gt;</FONT>
<BR><FONT SIZE=3D2>&gt;&gt;Can't call method &quot;handle_request&quot; =
on an undefined value at</FONT>
<BR><FONT =
SIZE=3D2>&gt;&gt;/usr/local/apps/rt-2-0-15-I-3/installed/bin/webmux.pl =
line 170.</FONT>
<BR><FONT SIZE=3D2>&gt; </FONT>
<BR><FONT SIZE=3D2>&gt; Having run into this just recently, you =
probably have an old DBI.pm from a</FONT>
<BR><FONT SIZE=3D2>&gt; previous version of perl lying around.</FONT>
</P>

<P><FONT SIZE=3D2>Err... this is the DBI.pm thast came with RH8... =
should I install other?</FONT>
</P>

<P><FONT SIZE=3D2>I'm thinking about reverting to good old perl5.6... =
and instaling all</FONT>
<BR><FONT SIZE=3D2>the modules by hand. It used to work that =
way...</FONT>
</P>

<P><FONT SIZE=3D2>Any suggestions?</FONT>
</P>
<BR>

<P><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>rt-users mailing list</FONT>
<BR><FONT SIZE=3D2>rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://lists.fsck.com/mailman/listinfo/rt-users" =
TARGET=3D"_blank">http://lists.fsck.com/mailman/listinfo/rt-users</A></F=
ONT>
</P>

<P><FONT SIZE=3D2>Have you read the FAQ? The RT FAQ Manager lives at <A =
HREF=3D"http://fsck.com/rtfm" =
TARGET=3D"_blank">http://fsck.com/rtfm</A></FONT>
</P>

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From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.72.1665675577.23426.rt-users@lists.bestpractical.com>

problem).
before doing this, Apache, mysql and rt-2.0.15 where backed up.

when the upgrade failed, I rolled everything back... the problems is that
it's no longer working ;)

Apache and MySQL are working fine. the original data/tables in MySQL are
intact and available to the rt_user... RT comes up in the web browser...
however its not getting any data from the DB (usually this is a sign the DB
is down, but its not).
and to top it off, I can find no log information *anywhere* indicating why
RT is not getting data.

Does anyone have *any* idea what I should be looking for?
(like maybe where the error log  should be... there is nothing in the RT
log, httpd log or mysql log).

- Brill Pappin




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.73.1665675579.23426.rt-users@lists.bestpractical.com>

Mar 27 19:41:41 freya sm-mta[52768]: h2S2fe12052768: from=<******REMOVED FOR
PRIVACY****>, size=3446, class=0, nrcpts=1,
msgid=<001901c2f4d3$9b133800$0100007f at SACLANT.NATO.INT>, proto=ESMTP,
daemon=MTA, relay=bach.ccinet.ab.ca [198.161.96.1]
Mar 27 19:41:42 freya sendmail[52772]: h2S2fgxh052772: to=****REMOVED FOR
PRIVACY****, ctladdr=mailnull (26/26), delay=00:00:00, xdelay=00:00:00,
mailer=relay, pri=138460, relay=localhost.incentre.net. [127.0.0.1],
dsn=2.0.0, stat=Sent (h2S2fg12052773 Message accepted for delivery)
Mar 27 19:41:43 freya sm-mta[52775]: h2S2fg12052773: to=<****REMOVED FOR
PRIVACY****>, ctladdr=<mailnull at freya.incentre.net> (26/26), delay=00:00:01,
xdelay=00:00:01, mailer=esmtp, pri=138644, relay=mx02.telus.net.
[199.185.220.200], dsn=2.0.0, stat=Sent (Message received:
20030328024200.FKTM3906.*****REMOVED FOR PRIVACY****@freya.incentre.net)

So that doesn't look particularly different than any other message that
comes in to our ticketing system (comes in to our main mailserver, where an
alias forwards it along to the ticketing server).

I can't for the life of me figure out where the permission denied could be
coming from since, as I said, 99.9% of the users using the exact same email
addresses and the exact same queues have no problem at all.

Thanks for any help or advice that can be provided.

Nicholas Paufler
Systems Administrator
The Internet Centre




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.74.1665675580.23426.rt-users@lists.bestpractical.com>

Mon Apr  7 07:49:08 2003] [warning]: DBD::Pg::st execute failed: ERROR:
Cannot insert a duplicate key into unique index tickets_pkey at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 376.
 (/opt/rt3/lib/RT.pm:222)

I can only assume that the counter for tickets didn't get increased when the
old tickets got in, cause now it is trying to add an index number that
already exists. have a look at tickets_pkey.

/Shmulik.


-----Original Message-----
From: Jamie Wilkinson [mailto:jaq at spacepants.org]
Sent: Mon, April 07, 2003 9:57 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] ticket creation error after using migration scripts


Hi all.

I've just spent an exciting few days moving our RT installation from Red Hat
7.0, RT 2.0.14, with a pile of CPAN installed with chewing gum and straw, to
Red Hat 8.0, RT 3.0.0 (on httpd 2.0.40, mod_perl 1.99 and postgresql 7.3.2).
Atually most of it went smoothly, I would highly recommend cpan2rpm for
those
package management control freaks ( http://perl.arix.com/cpan2rpm/man.html
).

After installing the new rt3 code, and running make initialize-database, I
can create tickets from the web interface and from rt-mailgate.

Then I did a make dropdb (to clear out these dummy tickets) and make
initialize-database again.

I used rt2-to-rt3 1.7 to dump the old database from the old machine, and
reimported it without errors into the new database.

Now, I've logged in with the username and password from rt2 (so the import
must have worked), and checked my ACLs:

Everyone can CreateTicket, CommentOnTicket, ReplyToTicket, and SeeQueue
Requestor can ShowTicket
staff can ModifyTicket, OwnTicket, ShowTicket, ShowTicketComments, Watch,
    WatchAsAdminCC
and finally, my own user has most of the other rights enabled.

I create the ticket by clicking on the New ticket in button, and pressing
Create on the next page.

RT3 responds with:

RT Error       
Ticket could not be created due to an internal error

and rt.log has the following:

[Mon Apr  7 07:49:08 2003] [warning]: DBD::Pg::st execute failed: ERROR:
Cannot insert a duplicate key into unique index tickets_pkey at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 376.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:08 2003] [warning]: RT::Handle=HASH(0x93501d0) couldn't
execute the query 'INSERT INTO Tickets (Owner, Type, InitialPriority,
LastUpdatedBy, Resolved, Starts, Subject, Status, Created, FinalPriority,
Priority, Queue, Due,
LastUpdated, Creator) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'
at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 383.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:08 2003] [warning]: DBD::Pg::st execute failed: ERROR:
current transaction is aborted, queries ignored until end of transaction
block at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
376.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:08 2003] [warning]: RT::Handle=HASH(0x93501d0) couldn't
execute the query 'UPDATE Tickets SET EffectiveId=? WHERE id=? ' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 383.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:08 2003] [err]: RT::Ticket=HASH(0x97796d0) ->Create
couldn't set EffectiveId: EffectiveId could not be set to 0.
 (/opt/rt3/lib/RT/Ticket_Overlay.pm:490)
[Mon Apr  7 07:49:09 2003] [warning]: DBD::Pg::st execute failed: ERROR:
current transaction is aborted, queries ignored until end of transaction
block at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
376.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [warning]: RT::Handle=HASH(0x93501d0) couldn't
execute the query 'INSERT INTO Principals (PrincipalType, Disabled,
ObjectId) VALUES (?, ?, ?)' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 383.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [warning]: DBD::Pg::st execute failed: ERROR:
current transaction is aborted, queries ignored until end of transaction
block at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
376.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [warning]: RT::Handle=HASH(0x93501d0) couldn't
execute the query 'UPDATE Principals SET ObjectId=? WHERE id=? ' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 383.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [warning]: DBD::Pg::st execute failed: ERROR:
current transaction is aborted, queries ignored until end of transaction
block at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line
376.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [warning]: RT::Handle=HASH(0x93501d0) couldn't
execute the query 'INSERT INTO Groups (Type, Instance, Id, Domain, Name,
Description)
VALUES (?, ?, ?, ?, ?, ?)' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 383.
 (/opt/rt3/lib/RT.pm:222)
[Mon Apr  7 07:49:09 2003] [error]: Couldn't create a ticket group of type
'Requestor' for ticket : Could not create group
(/opt/rt3/lib/RT/Ticket_Overlay.pm:1282)
[Mon Apr  7 07:49:09 2003] [crit]: Couldn't create ticket groups for ticket
. aborting Ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:495)
[Mon Apr  7 07:49:09 2003] [error]: WebRT: Ticket could not be created due
to an internal error () (/opt/rt3/share/html/Elements/Error:53)

I am guessing this is a problem with ACLs, possibly, because the only thing
that has changed is the contents of the database.

-- 
jaq at spacepants.org                           http://spacepants.org/jaq.gpg
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.75.1665675581.23426.rt-users@lists.bestpractical.com>

have been corrupted in the web interface since we installed rt3 some
days ago.

Here's a small example, the famous 1-pixel-GIF, first the original
file as it was attached to the email:

00000000   47 49 46 38  39 61 01 00  01 00 F0 00  00 00 00 00
00000010   00 00 00 21  F9 04 01 00  00 00 00 2C  00 00 00 00
00000020   01 00 01 00  40 02 02 44  01 00 3B

And now what you get when downloading this attachment from the rt3 web
interface:

00000000  47 49 46 38  39 61 01 00   01 00 C3 B0  00 00 00 00
00000010  00 00 00 00  21 C3 B9 04   01 00 00 00  00 2C 00 00
00000020  00 00 01 00  01 00 40 02   02 44 01 00  3B 

As you can see the byte 0xF0 at position 0x0A in the file is changed to
0xC3 0xB0 and the byte 0xF9 at position 0x14 is changed to 0xC3 0xB9 
resulting in a file which is larger by two bytes and has changed
"somewhat".

Following this hint I generated a testfile containing all bytes from
0x00 to 0xff. This shows, that all values from 0x80 to 0xFF are
changed to a two-byte encoding:

00000080  C2 80 C2 81  C2 82 C2 83   C2 84 C2 85  C2 86 C2 87
00000090  C2 88 C2 89  C2 8A C2 8B   C2 8C C2 8D  C2 8E C2 8F
000000A0  C2 90 C2 91  C2 92 C2 93   C2 94 C2 95  C2 96 C2 97
000000B0  C2 98 C2 99  C2 9A C2 9B   C2 9C C2 9D  C2 9E C2 9F
000000C0  C2 A0 C2 A1  C2 A2 C2 A3   C2 A4 C2 A5  C2 A6 C2 A7
000000D0  C2 A8 C2 A9  C2 AA C2 AB   C2 AC C2 AD  C2 AE C2 AF
000000E0  C2 B0 C2 B1  C2 B2 C2 B3   C2 B4 C2 B5  C2 B6 C2 B7
000000F0  C2 B8 C2 B9  C2 BA C2 BB   C2 BC C2 BD  C2 BE C2 BF
00000100  C3 80 C3 81  C3 82 C3 83   C3 84 C3 85  C3 86 C3 87
00000110  C3 88 C3 89  C3 8A C3 8B   C3 8C C3 8D  C3 8E C3 8F
00000120  C3 90 C3 91  C3 92 C3 93   C3 94 C3 95  C3 96 C3 97
00000130  C3 98 C3 99  C3 9A C3 9B   C3 9C C3 9D  C3 9E C3 9F
00000140  C3 A0 C3 A1  C3 A2 C3 A3   C3 A4 C3 A5  C3 A6 C3 A7
00000150  C3 A8 C3 A9  C3 AA C3 AB   C3 AC C3 AD  C3 AE C3 AF
00000160  C3 B0 C3 B1  C3 B2 C3 B3   C3 B4 C3 B5  C3 B6 C3 B7
00000170  C3 B8 C3 B9  C3 BA C3 BB   C3 BC C3 BD  C3 BE C3 BF



	Jo.


-- 
Internetmanufaktur Jo Meder ---------------------- Berlin, Germany
http://www.meder.de/ ------------------- fon: ++49-30-417 17 63 33
Kollwitzstr. 75 ------------------------ fax: ++49-30-417 17 63 45
10435 Berlin --------------------------- mob: ++49-170- 2 98 89 97
Public GnuPG-Key ---------- http://www.meder.de/keys/jo-pubkey.txt


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.76.1665675581.23426.rt-users@lists.bestpractical.com>

sent out to this external alias, and therefore end up coming back
to us and into the queue - or would the interface query directly
with the database and therefore never do any mail processing
(except for watchers or CC externally).

The end result i'm looking for is that any mail generated from RT
uses an email address that might be external (easier to brand for
customers), but correspondance and comments are always kept local.

I probably haven't explained all that very well, but hopefully
someone knows what I mean :)

I *was* going to make another field, a kind of "external" address
for the queue, so that when customers reply to emails they see the
external mail address (which then bounces onto the RT system).

Cheers,
Andy.

-- 
n: Andy Coates                         e: andy at bribed.net


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.77.1665675582.23426.rt-users@lists.bestpractical.com>

first mentioned group logs in, the only thing he can do to a new ticket, is
to "take" it.  Hence, the users in the group are required to own the ticket
before they can work on the ticket.  However, when the user in the group
tries to take the ticket, RT responds with a permission denied error...
Hence this email,  what other permissions are required to allow a
authenticated user to take a ticket?


--
me



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.78.1665675583.23426.rt-users@lists.bestpractical.com>

past, and after it brought our systems to a virtual crawl, reverted back to
the normal MySQL tables...



----- Original Message ----- 
From: "Andreas Wahlfeldt" <awahlfeldt at subshell.com>
To: <rt-users at lists.fsck.com>
Sent: Tuesday, May 06, 2003 5:38 PM
Subject: [rt-users] Re: RT 3.0 Speed


> hi folks,
>
> we had the same speed problems described by  Simon Woodward.
>
> we have a test install of RT 2.0.11 and RT 3-0-2pre3 on the same machine,
> both with mod_perl on a mysql-db.
> the old rt2 installation, used for testing (~200 tickets, ~10 user) is
> muuuch faster than rt3. as simon says "everything, from logging in, to
> displaying a ticket" is so slow that we decided to keep rt2 (for now).
>
> mysql version is 3.23.41
> i'm not in the office right now so i can't give any detailed mysql set-up.
> 'course i will provide it, if needed.
> but i guess this can't be the problem since the rt2 instance uses the same
> db. any db improvements therefore should speed up rt2 also, right?
>
> cu
> andreas
>
> __________________________
>
> Andreas Wahlfeldt
> subshell GmbH
> Weidenallee 1
> 20357 Hamburg
>
> t +49.40. 431 362-25
> f +49.40. 431 362-29
> e awahlfeldt at subshell.com
> __________________________
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.79.1665675584.23426.rt-users@lists.bestpractical.com>

'To allow remote users to submit tickets into a give queue by email, =
grant the system group Everyone the rights See Queue, Create Ticket, =
Reply To Ticket, Comment on Ticket'=20

At least that's what I did when I got the same error

-----Original Message-----
From: Ryan Wheaton [mailto:ryan.wheaton at moguls.com]
Sent: Friday, May 09, 2003 11:27 AM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] Could not load a valid user


Whenever someone besides those users that have been manually entered =
sends
an email to RT to open a new ticket, I (the RT admin) gets the following
email:

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.

And, I'm also seeing similar things in my httpd error_log:

[Fri May  9 14:55:39 2003] [error]: RT could not load a valid user, and =
RT's
configuration does not allow
for the creation of a new user for your email.
 (/usr/rt3/lib/RT/Interface/Email.pm:483)

yet, in my RT_SiteConfig.pm file, i have this set:

Set($SenderMustExistInExternalDatabase , 0);

which is the only thing that I can find that sets whether you can add
non-priveleged users via email or not.

is this set somewhere else, or am i missing something?

thanks,

-rtw
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.80.1665675584.23426.rt-users@lists.bestpractical.com>

'To allow remote users to submit tickets into a give queue by email, grant
the system group Everyone the rights See Queue, Create Ticket, Reply To
Ticket, Comment on Ticket' 

At least that's what I did when I got the same error

-----Original Message-----
From: Ryan Wheaton [mailto:ryan.wheaton at moguls.com]
Sent: Friday, May 09, 2003 11:27 AM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] Could not load a valid user


Whenever someone besides those users that have been manually entered sends
an email to RT to open a new ticket, I (the RT admin) gets the following
email:

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.

And, I'm also seeing similar things in my httpd error_log:

[Fri May  9 14:55:39 2003] [error]: RT could not load a valid user, and RT's
configuration does not allow
for the creation of a new user for your email.
 (/usr/rt3/lib/RT/Interface/Email.pm:483)

yet, in my RT_SiteConfig.pm file, i have this set:

Set($SenderMustExistInExternalDatabase , 0);

which is the only thing that I can find that sets whether you can add
non-priveleged users via email or not.

is this set somewhere else, or am i missing something?

thanks,

-rtw
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.81.1665675587.23426.rt-users@lists.bestpractical.com>

MIME message. 

I'm testing it with a message that contains a PDF attachment. I'm not sure 
about the structure of a multi-part MIME message, but if I look at the 
file, I see the boundary appear once at the start of the message, once at 
the start of the attachment and once at the end.


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.82.1665675587.23426.rt-users@lists.bestpractical.com>

called three times, and it's within the third call, where it appears about 
to call RT::Attachment::Create for a fourth time, that it seems to be 
segfaulting.

Should it be being called this many times? Has it lost the plot about how 
many parts there are in the message, and is why it's segfaulting?

Any suggestions appreciated.

Andrew


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.83.1665675589.23426.rt-users@lists.bestpractical.com>

1) Reply to user, modifiyng default subject
2) Mail arrived scrambled


Second ticket :

1) Ticket created via mail with accented caracters in subject
2) Subject appears correctly in autoreply and in top of display page, =
but is scrambled in the ticket text area in Display.html
3) Sent reply to user, modifing subject
4) TICKET ARRIVES OK!, answer's subject is ok in Display.html




To conclude :=20

The problem appears only if the initial subject is not accented, and =
thus probably flagged as "ISO" somewhere. Adding accents later on can =
only be done by modifying the ticket subject, but can not be not in each =
answer individually.

Another problem appeared : When creating the ticket, the subject in the =
first transaction is displayed incorrectly if it contains accented =
caracters.

Hope this helps.


Blaise

-----Message d'origine-----
De : Jesse Vincent [mailto:jesse at bestpractical.com]
Envoy=E9 : samedi 5 juillet 2003 23:07
=C0 : Dirk Pape
Cc : rt-users at lists.fsck.com
Objet : Re: [rt-users] another int. character bug (3.0.4pre1) in
Ticket/Update.html





On Sat, Jul 05, 2003 at 10:48:39PM +0200, Dirk Pape wrote:
> if using Ticket/Update.html to change the subject of a message send to =

> customer, the subject is not converted correctly. Umlauts in the =
subject=20
> are garbled in the mail and in the ticket transactions display.

I'm using 3.0.4RC1, with mod_perl1, mysql 4.0.13 and perl 5.8.0 and
can't replicate this. Anyone else?

>=20
> Dirk.
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>=20
> Have you read the FAQ? The RT FAQ Manager lives at =
http://fsck.com/rtfm
>=20

--=20
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.84.1665675592.23426.rt-users@lists.bestpractical.com>

       o   <a class="moz-txt-link-freetext" href="DBD::mysql">DBD::mysql</a> has a "reconnect" feature that handles the
           so-called MySQL "morning bug": If the server has dis-
           connected, most probably due to a timeout, then by
           default the driver will reconnect and attempt to exe-
           cute the same SQL statement again. However, this
           behaviour is disabled when AutoCommit is off: Other-
           wise the transaction state would be completely unpre-
           dictable after a reconnect.

    </pre>
  </blockquote>
  <pre wrap=""><!---->
Ok, so is AutoCommit off in the RT code?  Or is this in the Apache module?
Lastly, can anyone think of a workaround?  I'm not opposed to scripting the
restart of the web server every day (as this is an 8-5 box) and getting away
from the problem that way, but I'm wondering if others will be having this
issue on servers that are 24x7.

Thanks,
  --Robert
  </pre>
</blockquote>
It seems this problem is really related to FastCGI as it doesn't happen
with mod_perl. I guess the <a class="moz-txt-link-freetext" href="Apache::Session">Apache::Session</a> module name doesn't start
with <a class="moz-txt-link-freetext" href="Apache::">Apache::</a> for nothing. I didn't tested this with SpeedyCGI -- by
the way, can someone send a working speedycgi setup on RedHat 8 or 9 ?<br>
<br>
But well, as Red Hat's mod_perl truncates POST uploads (even on 8.0,
just checked it)... choose what you prefer : no attachment or errors ?<br>
<pre class="moz-signature" cols="72">-- 
Guillaume Perr&eacute;al.

Responsable informatique,
Cemagref, groupement de Lyon,
France.

T&eacute;l: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: <a class="moz-txt-link-freetext" href="http://www.lyon.cemagref.fr/">http://www.lyon.cemagref.fr/</a></pre>
</body>
</html>

--------------020309020601030300050303--



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.85.1665675592.23426.rt-users@lists.bestpractical.com>

smtp      inet  n       -       -       -       -       smtpd -o content_filter= filter:
filter  unix    -       n       n       -       -       pipe flags=Rq user=safilter argv=/usr/local/bin/sa-check.sh -f ${sender} -- ${recipient}


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.86.1665675592.23426.rt-users@lists.bestpractical.com>

#!/bin/sh
/usr/bin/spamc | /usr/sbin/sendmail -i "$@"
exit $?

#Create a user (safilter) whith no password, and change permissions of sa-check.sh
#-r-xr-x---    1 safilter safilter /usr/local/bin/sa-check.sh


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.87.1665675592.23426.rt-users@lists.bestpractical.com>

test: "|/usr/bin/procmail -Y /usr/local/etc/RT-test-filter.conf"

RT-test-filter.conf:

QUEUE="test"
EMAIL="usr at host.com"

:0
* ^X-Spam-Level: \*\*\*\*\*\*\*\*\*\*
/dev/null

:0
* ^X-Spam-Level: \*\*\*\*\*
!$EMAIL 

:0
|/usr/local/rt2/bin/rt-mailgate --queue $QUEUE --action correspond
--
This is just one way to do it.

/rhb


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.88.1665675592.23426.rt-users@lists.bestpractical.com>

Mod_perl1 or mod_perl2 do not work very well if at all with Apache2.

-----Original Message-----
From: Scott Hebert [mailto:scott at cae.com]
Sent: Thursday, August 07, 2003 7:00 AM
To: rt-users at lists.fsck.com
Subject: RE: [rt-users] Which is better for Apache 2, mod_perl or
fastcgi?


Hi,

I've been using RT3 with Apache 2.0.43 and FastCGI with great results.

SH

-----Original Message-----
From: Vivek Khera [mailto:khera at kcilink.com]
Sent: Thursday, August 07, 2003 9:55 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Which is better for Apache 2, mod_perl or
fastcgi?


>>>>> "J" == JChen  <JChen at paymentone.com> writes:

J> Before I try to compile fastcgi with apache 2, I am wondering if I
J> should give mod_perl a chance.  The reason I'm tilting toward
J> fastcgi is because I've read that mod_perl 1 and 2 does not work
J> well with RT 3.
 
J> So should I go ahead with fastcgi?

RT takes no advantage of the mod_perl API so there is no advantage
using it over either fastcgi or speedycgi/persistentperl.  Personally,
I run RT3 under SpeedyCGI with good result so far.
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm



_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

------_=_NextPart_001_01C35CFD.1159B980
Content-Type: text/html; 
 charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>RE: [rt-users] Which is better for Apache 2, mod_perl or =
fastcgi?</TITLE>
</HEAD>
<BODY>

<P><FONT SIZE=3D2>From my experience if it is working with FastCGI I =
would stick with that. Mod_perl1 or mod_perl2 do not work very well if =
at all with Apache2.</FONT></P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Scott Hebert [<A =
HREF=3D"mailto:scott at cae.com">mailto:scott at cae.com</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Thursday, August 07, 2003 7:00 AM</FONT>
<BR><FONT SIZE=3D2>To: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: RE: [rt-users] Which is better for Apache =
2, mod_perl or</FONT>
<BR><FONT SIZE=3D2>fastcgi?</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>Hi,</FONT>
</P>

<P><FONT SIZE=3D2>I've been using RT3 with Apache 2.0.43 and FastCGI =
with great results.</FONT>
</P>

<P><FONT SIZE=3D2>SH</FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Vivek Khera [<A =
HREF=3D"mailto:khera at kcilink.com">mailto:khera at kcilink.com</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Thursday, August 07, 2003 9:55 AM</FONT>
<BR><FONT SIZE=3D2>To: rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2>Subject: Re: [rt-users] Which is better for Apache =
2, mod_perl or</FONT>
<BR><FONT SIZE=3D2>fastcgi?</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>&gt;&gt;&gt;&gt;&gt; &quot;J&quot; =3D=3D JChen&nbsp; =
&lt;JChen at paymentone.com&gt; writes:</FONT>
</P>

<P><FONT SIZE=3D2>J&gt; Before I try to compile fastcgi with apache 2, =
I am wondering if I</FONT>
<BR><FONT SIZE=3D2>J&gt; should give mod_perl a chance.&nbsp; The =
reason I'm tilting toward</FONT>
<BR><FONT SIZE=3D2>J&gt; fastcgi is because I've read that mod_perl 1 =
and 2 does not work</FONT>
<BR><FONT SIZE=3D2>J&gt; well with RT 3.</FONT>
<BR><FONT SIZE=3D2>&nbsp;</FONT>
<BR><FONT SIZE=3D2>J&gt; So should I go ahead with fastcgi?</FONT>
</P>

<P><FONT SIZE=3D2>RT takes no advantage of the mod_perl API so there is =
no advantage</FONT>
<BR><FONT SIZE=3D2>using it over either fastcgi or =
speedycgi/persistentperl.&nbsp; Personally,</FONT>
<BR><FONT SIZE=3D2>I run RT3 under SpeedyCGI with good result so =
far.</FONT>
<BR><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>rt-users mailing list</FONT>
<BR><FONT SIZE=3D2>rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://lists.fsck.com/mailman/listinfo/rt-users" =
TARGET=3D"_blank">http://lists.fsck.com/mailman/listinfo/rt-users</A></F=
ONT>
</P>

<P><FONT SIZE=3D2>Have you read the FAQ? The RT FAQ Manager lives at <A =
HREF=3D"http://fsck.com/rtfm" =
TARGET=3D"_blank">http://fsck.com/rtfm</A></FONT>
</P>
<BR>
<BR>

<P><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>rt-users mailing list</FONT>
<BR><FONT SIZE=3D2>rt-users at lists.fsck.com</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://lists.fsck.com/mailman/listinfo/rt-users" =
TARGET=3D"_blank">http://lists.fsck.com/mailman/listinfo/rt-users</A></F=
ONT>
</P>

<P><FONT SIZE=3D2>Have you read the FAQ? The RT FAQ Manager lives at <A =
HREF=3D"http://fsck.com/rtfm" =
TARGET=3D"_blank">http://fsck.com/rtfm</A></FONT>
</P>

</BODY>
</HTML>
------_=_NextPart_001_01C35CFD.1159B980--



From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.89.1665675593.23426.rt-users@lists.bestpractical.com>

Another question:

For emails sent to a queue called "helpdesk"  I would need to create an helpdesk account and leave rt3 account for queue "general" right?

Jonathan Chen

-----Original Message-----
From: seph [mailto:seph at directionless.org] 
Sent: Saturday, August 16, 2003 6:44 AM
To: JChen at paymentone.com
Cc: rt-users at lists.fsck.com
Subject: Re: RT-Mailgate not in service?

> The original message was received at Fri, 15 Aug 2003 23:34:22 -0700 from [172.16.1.24] ----- The following addresses had permanent fatal errors ----- "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://172.16.1.222/" (reason: Service unavailable) (expanded from: ) ----- Transcript of session follows ----- smrsh: "rt-mailgate" not available for sendmail programs (stat failed) 554 5.0.0 Service unavailable

"smrsh: "rt-mailgate" not available for sendmail programs (stat failed)"

sounds like a pretty clear sendmail/smrsh error to me.

> Any ideas?  I've tried to go through archive and have not found an
> answer that is 100% similar to mine and tried the ones similar and
> it did not work.

I'm fairly sure this has been covered on this list, as well as being
in the sendmail docs.

seph


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.90.1665675597.23426.rt-users@lists.bestpractical.com>

non-existing users based on an external web-auth..

But what if I don't have an external auth (like LDAP) to use here. I just
want existing pre-made user accounts (unprivileged users) to be able to
create tickets via email... how do I go about doing that?

Furthermore, if this can be done, it shall reduce the amount of spam I
foresee getting once I put this address on the website :)

Please help. Thanks!

RT - Great software! :)

Best regards,
Au Yong




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.91.1665675597.23426.rt-users@lists.bestpractical.com>

non-existing users based on an external web-auth..

But what if I don't have an external auth (like LDAP) to use here. I
just want existing pre-made user accounts (unprivileged users) to be
able to create tickets via email... how do I go about doing that?

Furthermore, if this can be done, it shall reduce the amount of spam I
foresee getting once I put this address on the website :)

Please help. Thanks!

RT - Great software! :)

Best regards,
Au Yong


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.92.1665675597.23426.rt-users@lists.bestpractical.com>

PerlSetupEnv On will allow you to access the environment variables like
$ENV{REQUEST_URI}, which are available under CGI. However, when
programming handlers, there are always better ways to access these
variables through the Apache API. Therefore, it is recommended to turn
it Off except for scripts which absolutely require it. See PerlSetupEnv
Off.

RT apparently requires it. This really needs to be in the documentation.


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.93.1665675599.23426.rt-users@lists.bestpractical.com>

disabling the web interface so it can't read tickets kinda would stop it
increasing.

And there's the catch really - can't disable a production system and can't
do it to a development system because its not in use like the production one.

Andy.


From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.94.1665675600.23426.rt-users@lists.bestpractical.com>

Regards,
Danie




From bogus@does.not.exist.com  Thu Oct 13 11:38:50 2022
From: bogus@does.not.exist.com ()
Date: Thu, 13 Oct 2022 15:38:50 -0000
Subject: No subject
Message-ID: <mailman.95.1665675602.23426.rt-users@lists.bestpractical.com>

Samuel=20


-----Original Message-----
From: Bob Goldstein [mailto:bobg at uic.edu]=20
Sent: Wednesday,29 October,2003 01:04
To: rt-users at lists.fsck.com


The flag LookupSenderInExternalDatabase is mentioned in RT_SiteConfig.pm
in the comments, but not actually set or explained.  (RT 3.0.6)

  Can I somehow integrate an external database of users,
  without just copying the data to RT?  Of course, not
  all users will be in the external db, so I'd have to
  have some fallback to internal RT and to creating
  users on the fly.

  Alternatively (but not quite as cool) would be
  to create users on the fly.  Yes, I know RT does this,
  but it always sets the Name =3D Email when doing so.
  For me, the login name (we use an external auth method)
  is related to, but not identical, to the email address
  for most of my users.  So I'd need to modify
  either User_Overlay.pm::LoadOrCreateByEmail()
  or User_Overlay.pm::Create() in order to cannonicallize
  the Name.  Which I would do, presumably in User_Local.pm,
  except that I only want to make a tiny change, and not
  have to override a large subroutine.

Well, any suggestions would be welcome.

      bobg
    =20
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