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To rt at mail.myday.cc
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"From" and "X-Autoresponse-From" are significant.

Our Version: 1.0.7.


Best regards,

Hansjoerg Posch


> - - - -  Orginale Nachricht Anfang  - - - -
> Von:  Jesse <jesse at fsck.com>
> Gesendet: 04.03.2001 17:33:35
> Betreff:   [rt-users] Problems with autoresponders
> Empfaenger: Hansjoerg Posch <hp at myday.cc>

> That's just no good. Do these autoresponder messages have _any_
> notation that they're from autroresponders? (Such as a precedence: 
> bulk)
> header?    Also, what version of RT are you running, exactly? 
'latest' 
> 
> can be interpreted many different ways by many different folks.
> 
>         -j
> 
> On Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:
> > 
> > Hello!
> > 
> > We are using the latest version of RT and now we have the problem 

> that 
> > sometimes overnight 4000 to 10000 requests are created by 
> > autoresponders, mainly by GMX. That means that f.e. a GMX user 
sends 
> 
> > an email at 10 pm to our queue and the RT replies with the 
standard 
> 
> > answer and the ticket ID. The autoresponder of the user answers 
with 
> 
> > the standard text and RT replies with the standard answer and a 
new 
> 
> > ticket ID ...
> > 
> > This is a very serious problem because approximatly all 20 to 30 
> hours 
> > I have to stop the request tracker, remove all the dummy entries 
> form 
> > the database and restart the request tracker.
> > 
> > Are there any known ways to handle such a everyday problem?
> > 
> > 
> > Best regards,
> > 
> > Hansjoerg Posch
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> "If IBM _wanted_ to make clones, we could make them cheaper and 
faster 
> than
> anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci 
> Department.
> 
> 
>  - - - -  Orginale Nachricht Ende  - - - -

Mit freundlichen Grüßen

Hansjoerg Posch

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