No subject

'To allow remote users to submit tickets into a give queue by email, grant
the system group Everyone the rights See Queue, Create Ticket, Reply To
Ticket, Comment on Ticket' 

At least that's what I did when I got the same error

-----Original Message-----
From: Ryan Wheaton [mailto:ryan.wheaton at moguls.com]
Sent: Friday, May 09, 2003 11:27 AM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] Could not load a valid user


Whenever someone besides those users that have been manually entered sends
an email to RT to open a new ticket, I (the RT admin) gets the following
email:

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.

And, I'm also seeing similar things in my httpd error_log:

[Fri May  9 14:55:39 2003] [error]: RT could not load a valid user, and RT's
configuration does not allow
for the creation of a new user for your email.
 (/usr/rt3/lib/RT/Interface/Email.pm:483)

yet, in my RT_SiteConfig.pm file, i have this set:

Set($SenderMustExistInExternalDatabase , 0);

which is the only thing that I can find that sets whether you can add
non-priveleged users via email or not.

is this set somewhere else, or am i missing something?

thanks,

-rtw
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm