<html>
  <head>
    <meta content="text/html; charset=windows-1252"
      http-equiv="Content-Type">
  </head>
  <body bgcolor="#FFFFFF" text="#000000">
    <div class="moz-cite-prefix">On 22-3-2016 18:56, Jeffrey Pilant
      wrote:<br>
    </div>
    <blockquote
      cite="mid:3135BE7DD2D7484C840CDD011A999B7456D67D67@MOXCXR.na.bayer.cnb"
      type="cite">
      <meta http-equiv="Content-Type" content="text/html;
        charset=windows-1252">
      <meta name="Generator" content="Microsoft Word 14 (filtered
        medium)">
      <style><!--
/* Font Definitions */
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
        {mso-style-priority:99;
        mso-style-link:"Balloon Text Char";
        margin:0in;
        margin-bottom:.0001pt;
        font-size:8.0pt;
        font-family:"Tahoma","sans-serif";}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Arial","sans-serif";
        color:windowtext;}
span.BalloonTextChar
        {mso-style-name:"Balloon Text Char";
        mso-style-priority:99;
        mso-style-link:"Balloon Text";
        font-family:"Tahoma","sans-serif";}
.MsoChpDefault
        {mso-style-type:export-only;
        font-family:"Calibri","sans-serif";}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
      <div class="WordSection1">
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
            am a novice at RT.† I was given an instance of RT 3.8.4 to
            upgrade a while ago.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
            upgraded it into RT 4.2.10.† Seemed to be OK.† At least it
            ran.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Today,
            months later, I was informed the tickets are not displaying
            the custom fields that used to be there.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
            have confirmed that the field definitions appear to have
            been copied over.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">However,
            the fields are not showing in the display.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p>†</o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">Can
            someone post stuff for me to check?</span></p>
      </div>
    </blockquote>
    Use the Admin part to check if those CF are still 'applied to' your
    queues.<br>
    Another thing: it could be rights related<br>
    <blockquote
      cite="mid:3135BE7DD2D7484C840CDD011A999B7456D67D67@MOXCXR.na.bayer.cnb"
      type="cite">
      <div class="WordSection1">
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">I
            suspect it is something as simple as adding the field to the
            list of things to show on the display page.<o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif"">However,
            I donít know how to do that.<o:p></o:p></span></p>
      </div>
    </blockquote>
    Its possible some custom code/callbacks did some wonderful things
    but without an idea how it looked like and how its looking now its
    hard to guess as to why it doesn't work.<br>
    Do you happen to have a file backup of the RT install tree?<br>
    That way you can try to find out if any customization has been done.<br>
    <br>
    Regards,<br>
    <br>
    Joop<br>
    †<br>
  </body>
</html>