[Rtir] announcing RTIR 1.0rc2

[julien at bestpractical.com]

I'm pleased to announce that the release candidate 2 of RT for
Incident Response version 1.0 is now available.

RTIR is available for immediate download from:

        http://www.bestpractical.com/rtir/download.html

Improvements since RC1 include integration with RTFM (so that RTFM
articles may be included in responses), "Clicky" improvements for easy
creation of Blocks from IPs shown in Incidents, and the ability to set
different SLA due dates for Incident Reports which arrive outside of
business hours.

A closed list for Incident Response Team staff members is available.
For subscription information, see:

        http://lists.bestpractical.com/mailman/listinfo/rtir

- Linda