[Rtir] Still after help

[Greg Kuhnert]

That indeed was the problem - I changed the persm of the html tree, and
it all came ot life. Thanks for your time.

Now for the final stage: We will rebuild 1 more time with current
version of software, and then go live ..... Looking forward to it!

Greg

> -----Original Message-----
> From: John Green [mailto:j.green at ukerna.ac.uk] 
> Sent: Friday, September 26, 2003 10:20 PM
> To: Greg Kuhnert
> Cc: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] Still after help
> 
> 
> On Fri, Sep 12, 2003 at 09:35:08AM +1000, Greg Kuhnert wrote:
> > Earlier, I remember reading an email abojut a feature that does 
> > context highlighting of IP addresses whilst viewing a 
> ticket, allowing 
> > "clicky" functionality, where you can click on an address, 
> and select 
> > the various pings / traces etc from a menu. I have been 
> unable to see 
> > this working.
> 
> Greg,
> A slightly late answer.  Someone here was just experiancing 
> similar problems and we narrowed it down to permission problems.  
> 
> Unless you have already solved this yourself, check the perms 
> on /opt/rt3/local/html/CallBacks/.....
> 
> make sure it is readable by the uid the web server runs under.
> 
> Currently unsure as to why these perms should be incorrect in 
> some installs, and okay in others (but this sounds similar to 
> the problems identified in core RT a while back ).
> 
> Hope this helps
> John
> JANET-CERT
>