[Rtir] Still after help
Greg.Kuhnert at comindico.com.au
Wed Oct 1 19:14:09 EDT 2003
That indeed was the problem - I changed the persm of the html tree, and
it all came ot life. Thanks for your time.
Now for the final stage: We will rebuild 1 more time with current
version of software, and then go live ..... Looking forward to it!
> -----Original Message-----
> From: John Green [mailto:j.green at ukerna.ac.uk]
> Sent: Friday, September 26, 2003 10:20 PM
> To: Greg Kuhnert
> Cc: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] Still after help
> On Fri, Sep 12, 2003 at 09:35:08AM +1000, Greg Kuhnert wrote:
> > Earlier, I remember reading an email abojut a feature that does
> > context highlighting of IP addresses whilst viewing a
> ticket, allowing
> > "clicky" functionality, where you can click on an address,
> and select
> > the various pings / traces etc from a menu. I have been
> unable to see
> > this working.
> A slightly late answer. Someone here was just experiancing
> similar problems and we narrowed it down to permission problems.
> Unless you have already solved this yourself, check the perms
> on /opt/rt3/local/html/CallBacks/.....
> make sure it is readable by the uid the web server runs under.
> Currently unsure as to why these perms should be incorrect in
> some installs, and okay in others (but this sounds similar to
> the problems identified in core RT a while back ).
> Hope this helps
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