[Rtir] Trouble creating incidents

Dan Fiorito danf at clearnetwork.com
Thu Sep 25 16:13:45 EDT 2003


Having some trouble creating incidents. If I try to create an incident
from the link within RTIR or from an incident report that was mailed
into the system, most of the time I get no response from the system at
all, meaning that the "Create" link at the bottom of the page is dead.
Now occasionally it does work, but I have not been able to determine
what makes it work for 2 tickets (usually) and then go dead for another
10 or so tickets. No error in apache or syslog. I thought it may be a
permissions issue so I ran "make fixperms" still nothing. I restarted
Apache after each change. I wish I had more information to share.

No clue on where else to look on this, any help is appreciated.

Apache 1.3.28 mod perl static
Perl 5.8.0
RT 3.0.5
RTIR 1.0.0


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