[Rtir] RTIR

Spencer, Roger RSpencer at evare.com
Wed Feb 25 12:04:01 EST 2004

I changed the permissions on the RTIS directory
share/html/Callbacks/RTIM to match those of RTFM and the link in RT
showed up.

Thanks for the help.

Roger Spencer
RSpencer at evare.com

-----Original Message-----
From: John Green [mailto:j.green at ukerna.ac.uk] 
Sent: Wednesday, February 25, 2004 11:38 AM
To: Spencer, Roger
Cc: rtir at lists.bestpractical.com
Subject: Re: [Rtir] RTIR

Spencer, Roger wrote:
> That's better.  I did try adding /rtir/ to RT's url but as it turns
out, it
> is case sensitive.  Is there supposed to be a link from the main RT

There is, although the permissions are sometimes a little "suboptimal" 
in the CallBacks directory.  Check they are readable by apache.

> Also, is there any documentation for using this?  I'm playing around
> it, seems pretty useful, just can't get a handle on the logic flow
yet.  I
> think I've read everything on www.bestpractical.com site I could find.



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