[Rtir] Disabling Autoresponder to specific addresses

Ruediger Riediger ruediger.riediger at Sun.COM
Tue Nov 9 03:27:06 EST 2004

Jarrod Loidl wrote:
> Is it possible to disable the Autoresponder in RTIR/RT3 so that it will
> not autorespond to a specific address? Failing that is it possible to
> disable autoresponding all together?

I am currently looking at the other way round (only send an auto-reply 
if the recipient has a corporate email address). It should be easy 
enough as you only need to copy over /opt/rt3/lib/RT/Action/Autoreply.pm 
to /opt/rt3/local/lib/RT/Action/MyAutoreply.pm, register the new Action, 
change all scripts with "Autoreply" to "MyAutoreply" and set the 
recipients only if they match a certain pattern (probably something to 
import from RT_SiteConfig.pm). Note that this might generate warnings 
about empty recipient lists.

sub SetRecipients {
     my $self=shift;
     my $recipient = $self->TicketObj->Requestors->MemberEmailAddresses;

     push(@{$self->{'To'}}, $recipient) if($recipient =~ 


and RT_SiteConfig.pm:

$autoreplypatter = '@(host\.)?my\.domain';

It's on my "to-do" list, so the above is not tested.

Best regards,

	Ruediger Riediger

Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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