[Rtir] custom RT:SLA time?

[Linda L. Julien]

Ruediger Riediger wrote:

> Reduced Service -> next business day, same time + 60 min

I have a few questions about this one.

First, do you mean "+ 60 business minutes," or "+ 60 real minutes"?  I 
ask, because what if the same time the next day is only 2 minutes before 
closing time?  Is the due date 58 minutes after closing time, or is it 
58 minutes after opening time the following day?

Second, if you know that your business day is 8 hours long, would it be 
sufficient to say "8 business hours + 60 business minutes"?

I could see that your business day may not be a consistent length of 
time (perhaps you close earlier or open later on some days).  However, 
if that's the case, "next business day at the same time" might be 
outside of business hours.  What then?

Thanks,
Linda