[Rtir] RE: Error after installation...

Rodolfo de Moraes Reis rmreis at cpqd.com.br
Thu Jul 7 23:03:44 EDT 2005

Really?! I can't change the RT version... it seems no sense... like walk against the RT evolution!! :)

Is there some RTIR version that works with RT 3.4.2?!

Thank's All!
Rodolfo Reis.

-----Original Message-----
From:	Garvey, Joshua C. [mailto:JOSHUA.C.GARVEY at saic.com]
Sent:	Thu 7/7/2005 6:51 PM
To:	Rodolfo de Moraes Reis
Subject:	Re: [Rtir] Error after installation...
I ran into this issue some months back. It seems that if you are going to
use RTIR 1.0.5 (stable) you can not use RT 3.4.2.  The latest version of RT
that works with RTIR is 3.0.12.
Joshua Garvey
Jr. Security Engineer
SAIC Security
Desk: 713-296-4564
Cell:   713-385-5581
joshua.c.garvey at saic.com

Sent from my BlackBerry Wireless Handheld

-----Original Message-----
From: rtir-bounces at lists.bestpractical.com
<rtir-bounces at lists.bestpractical.com>
To: rtir at lists.bestpractical.com <rtir at lists.bestpractical.com>
Sent: Thu Jul 07 13:39:34 2005
Subject: [Rtir] Error after installation...

Hello Folk's!!! (I dont know if there's a specific discussion list for RTIR,

I have installed RT 3.4.2 and running so fine. Yesterday, I needed to
install RT Incident Response (1.0.5) to make some tests. The installation
finished with success and the integration with RT alright too.... But, when
I click in any link into "RTIR Home" (like "Incidents", "Investigations",
etc.) appears the error below. What's the problem?! I'm running RT by Apache
+ FastCGI (only RTIR doesn't work... RT and RTFM keeps working normally!).

error: 	 too many arguments at
/l/disk1/ccdsin/rt-3.4.2/lib/RT/Tickets_Overlay.pm line 1269
context: 	 ... 	 	
265: 	 # whether they should generate a full stack trace (confess() and
266: 	 # or simply report the caller's package (croak() and carp()),
267: 	 # confess() and croak() die, carp() and cluck() warn.	 
269: 	 sub croak { die shortmess @_ }	 
270: 	 sub confess { die longmess @_ }	 
271: 	 sub carp { warn shortmess @_ }	 
272: 	 sub cluck { warn longmess @_ }	 
code stack: 	 /l/disk1/ccdsin/perl/lib/5.8.6/Carp.pm:269
../../lib/Storable.pm (autosplit into
../../lib/Storable.pm (autosplit into
../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/freeze.al):266

Rodolfo de Moraes Reis
Diretoria de Soluções de
Inteligência de Negócios
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986 
Fax: +55 19 3705-6786
rmreis at cpqd.com.br

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