[Rtir] rtir+resolve problems

[Carlos Fuentes Bermejo]

Hi Torbjon,

If I don't remember bad, this is due to RTIR 1.1.5 doesn't change the
"_RTIR_State" custom field. I can not remember if it was a permission
problem, but I'm afraid it's because of something else like RTIR
modifies the Status field, but not the "_RTIR_State" field.

I hope this information is helpful for you.

Cheers,
Carlos

Torbjorn Wictorin escribió:
> hi,
>
> could someone give me a hint why the resolve button does not work?
> It shows up the 'Resolve Incident' page, I press the  Resolve button
> but the incident is still open.
>
> RT 3.4.5, RTIR 1.1.5
>
>
> Torbjörn Wictorin,
> Uppsala university, Sweden
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