[Rtir] RTIR Help
siengchye-oh at xcellinkgroup.com
Mon Mar 6 05:12:45 EST 2006
My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.
I came across RTIR and it appears to be the solution. After installing and
trying, I have stumbled upon some questions which I hope to get some advice
from anyone on the list.
My questions are as follow:
1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How do I
configure it in RTIR?
2. Can RTIR auto-create a case by accepting an alert (SNMP traps, email or
others) from my monitoring software.
My sincere appreciation for your help. Thank you.
Oh Sieng Chye
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