[Rtir] Resolve comments screen keeps coming back

[Tony Arnold]

Chris,

Chris Edwards wrote:
> On Thu, 12 Jul 2007, Tony Arnold wrote:
> 
> | I'm running RT 3.0.12 and RTIR 1.0.5.
> | 
> | When I resolve (or abandon) an incident, I get to the screen where I can
> | enter some comments about the resolution. After I enter some comments
> | and click on the submit button, I'm returned to the same comments page.
> 
> Ours does similar.  We click "resolve" and the incident is resolved, but
> any comments we add in the resolve page "message" box are not recorded as
> part of the incident.  
> 
> Like you, we get back to a page inviting us to add yet more comments -
> this time with a "reply" button instead of a "resolve" button.  Any
> comments added here are also not recorded.  Strange!
> 
> However, this is easily worked-around by adding comments by hand before
> attempting the resolve process.

Interesting. I've never checked that the comments are actually recorded
or not as we don't really make much use of them. We often leave the
comments blank as everything has usually been said through the various
conversations for the incident.

> We're on RT 3.4.2  RTIR 1.1.5.

Useful to know that an upgrade won't affect this issue!

I'm also now curious about how many JANET institutions use RTIR!

Thanks for responding.

Regards,
Tony.
-- 
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold