[Rtir] Making Blocks work

[Jesse Vincent]

On Jul 27, 2008, at 5:44 AM, Tony Arnold wrote:

> Jesse,
>
> Jesse Vincent wrote:
>
>> In the initialdata for ~current RTIR, I see the following:
>>
>>
>>    {  Description       => "SetRTIRState",
>>       Queue             => 'Blocks',
>>       ScripCondition    => 'RTIR Require State Change',
>>       ScripAction       => 'RTIR Set Block State',
>>       Template          => 'Blank', },
>>
>> Do you have a scrip like that?
>
> I have one that is similar, but the action is 'RTIR Set Incident Due'.
>
> Should I change this existing scrip or create a new one as above?
>
> BTW, I got to this point by upgrading the database.

Can you tell us a bit more about your upgrade history?

-jesse

>
>
> Regards,
> Tony.
> --  
> Tony Arnold, IT Security Coordinator, University of Manchester,
> IT Services Division, Kilburn Building, Oxford Road, Manchester M13  
> 9PL.
> T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
> E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold
>