[Rtir] Odd behaviour
Jesse Vincent
jesse at bestpractical.com
Mon Jun 2 11:22:19 EDT 2008
On Jun 2, 2008, at 10:10 AM, Tony Arnold wrote:
> I have two instances of RT (3.0.12) and RTIR (1.0.5). One was cloned
> from the other and then the base Debian system was upgraded while
> keeping the versions of RT and RTIR the same. I've applied a couple of
> patches to deal with the change in operating system version and
> particularly a change to the Mason PERl module.
>
> Both instances are pointing to the same MySQL database. The only
> difference is the $WebBaseURL variable is different between the two,
> as
> far as I can tell.
>
> The problem is the two instances show a different number of unlinked
> reports on the main RTIR page. The newer one seems to be showing all
> the
> rejected and linked open reports (over 5000 of them!).
>
> Could this be due to the different URL's used, or is there something
> else?
>
At a rough guess, I'm betting on 'Different versions of
DBIx::SearchBuilder'
> Any ideas would be much appreciated.
>
> Regards,
> Tony.
> --
> Tony Arnold, Tel: +44 (0) 161 275 6093
> Head of IT Security, Fax: +44 (0) 870 136 1004
> University of Manchester, Mob: +44 (0) 773 330 0039
> Manchester M13 9PL. Email:
> tony.arnold at manchester.ac.uk
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>
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