[Rtir] RTIR and RT dependence

[Ruslan Zakirov]

On Thu, May 15, 2008 at 7:05 PM, Tony Arnold
<tony.arnold at manchester.ac.uk> wrote:
>
>
> Ruslan Zakirov wrote:
>> On Thu, May 15, 2008 at 2:28 PM, Tony Arnold
>> <tony.arnold at manchester.ac.uk> wrote:
>>> I'm trying to move my RTIR installation to a later release of Debian
>>> (Etch). I've stayed with RT 3.0.12, from the Debian repositories, and
>>> RTIR 1.0.5. RTIR fails with RT::Queue::load Unimplemented in
>>> RT::Tickets. (/usr/share/request-tracker3/lib/RT/Tickets_Overlay.pm line
>>> 1704)
>> I think it's pretty easy to fix. Install "capitalization" module from
>> the CPAN or downgrade DBIx::SearchBuilder.
>
> Tyanks. Installing the capitalization module has fixed the error.
>
> I now have two instances of RTIR talking to the same MySQL database. My
> production system shows 7 unlinked incident reports where as the new
> copy shows over 5400 such reports. It seems to be picking up some really
> old reports.
>
> The URL of the new site is obviously different and I've updated the
> config files to reflect this.
>
> Any idea why I'm seeing this behaviour?
I have no idea, I started hacking on RTIR 1.1.x what was already very
changed version of 1.0 and tried RTIR 1.0.x only several times.

>
> Regards,
> Tony.
> --
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 870 136 1004
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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-- 
Best regards, Ruslan.