[Rtir] Ticket Aging and Ticket Locking install assistance

[Ruslan Zakirov]

Aha. Docs are out of date. Add RT::Extension::TicketAging to @Plugins
ooption in the RT site config.

On Thu, Dec 30, 2010 at 1:49 AM, bmenges.abuse <bmenges.abuse at gogrid.com> wrote:
> 1) preferably yes
> 2) OK, so no tests then , run from source install
> 3) yes, clearly, I read it -- I still asked my question
> 4) OK...
>
> In any event... I did install from the source, but now apache2 won't start... trying to decrypt the message and I'm getting a little lost:
>
> [Wed Dec 29 14:37:04 2010] [error] Require of RT::Action::TicketAgingActivate failed.\nCan't locate RT/Action/TicketAgingActivate.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/local/plugins/RT-IR/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 2514) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n
>
> Where is this include?  Since this isn't going to work for this instance, I'm trying to back it out.  Unfortunately installing from source wasn't helpful ... according to its INSTALL guide, which is very minimal.  Does this mean I also need TicketAgingActivate as well?
>
> For the moment, I've disabled the site which has brought apache2 back until this is resolved...
>
> - Brian Menges
> Abuse Administrator
> GoGrid | ServePath | ColoServe | UpStream Networks
>
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Wednesday, December 29, 2010 2:02 PM
> To: bmenges.abuse
> Cc: rtir at lists.bestpractical.com
> Subject: Re: [Rtir] Ticket Aging and Ticket Locking install assistance
>
> Hi,
>
> 1) Do you really need this additional features?
> 2) Running tests required DBA access to create new DB and populate it
> with data. So mainly only developers run tests. CPAN shell just don't
> have enough knoledge to run those tests.
> 3) The doc clearly says install according to instructions, it doesn't
> say use CPAN shell or run the following commands.
> 4) These two extensions havn't been tested on new RT/RTIR releases,
> but I believe they work.
>
> On Wed, Dec 29, 2010 at 11:43 PM, bmenges.abuse
> <bmenges.abuse at gogrid.com> wrote:
>> RT: 3.8.8
>> RTFM: 2.4.2
>> RTIR: 2.6.0
>>
>> I've installed the above three pieces of software, and made very minimal changes (updating the site name, adding a user, modifying root) but other than that much of it is default.
>>
>> Little bit confused by the following (RTIR-2.6.0):
>>
>> 9) If you want to enable ticket/incident aging, install RT::Extension::TicketAging
>>   following the installation instructions in that extension's INSTALL and README
>>   files.
>>
>> 10) If you want to enable ticket locking, install RT::Extension::TicketLocking
>>    following the installation instructions in that extension's README file.
>>
>> So I'm trying to install these via CPAN of course, working with TicketAging first.
>>
>> During manual CPAN install, after correcting the 'Age' custom field missing, I have:
>>
>> Failed Test          Stat Wstat Total Fail  List of Failed
>> -------------------------------------------------------------------------------
>> t/01.basics.t           2   512     6    2  1 4
>> t/02.finished-age.t     4  1024    25    4  2 7 14 21
>> t/03.dead-age.t         3   768    26    3  3 10 20
>> t/04.extinct-age.t      2   512     9    2  2 5
>> t/05.destroyed-age.t    1   256     4    1  3
>> t/07.reopen.t           2   512     6    2  2 5
>> Failed 6/8 test scripts. 14/81 subtests failed.
>> Files=8, Tests=81, 170 wallclock secs (159.07 cusr +  5.92 csys = 164.99 CPU)
>> Failed 6/8 test programs. 14/81 subtests failed.
>> make: *** [test_dynamic] Error 2
>>
>> I'm still trying to make sense of this, but it looks like:
>>
>> The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/opt/rt3/lib/RT/Config.pm:343)
>>
>> Is my core problem.  Right now I haven't setup the e-mail routing because this system is being built currently.  Do I have to finish the mail queue settings for RT before I can complete the install of RT::Extension::TicketAging and RT::Extension::TicketLocking ?
>>
>> Given the difficulty with TicketAging, I haven't attempted TicketLocking at this time.
>>
>> Help would be appreciated.
>>
>> - Brian Menges
>> Abuse Administrator
>> GoGrid | ServePath | ColoServe | UpStream Networks
>> _______________________________________________
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>>
>
>
>
> --
> Best regards, Ruslan.
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-- 
Best regards, Ruslan.