[Rtir] Can't display page after creating ticket
John McDonald
johnmcd at ix.netcom.com
Fri Sep 10 16:10:57 EDT 2010
Hi all,
I was playing around with RTIR, but it was more complicated than I needed so
I decided to stick with RT and just create a custom queue. I created the
queue ('TIG Investigations') and added a couple of custom fields. I then
went to the Create a New Ticket page for the queue, filled out all of the
fields (except the emails - I don't have any of that set up) and hit
'Create'. It paused for a few seconds and then the browser displayed a
'Cannot display the webpage' error. I tried it with both IE & Firefox with
the same results. I went back to the RT home page and the ticket had been
successfully created.
I turned on debug logging in RT_SiteConfig.pm, but there weren't any errors
in the log (see below). Any suggestions? Could it be because I haven't set
up any email accounts?
Thanx.
John
[Fri Sep 10 19:57:01 2010] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/../lib/RT/Config.pm:426)
[Fri Sep 10 19:57:06 2010] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/../lib/RT/Config.pm:426)
[Fri Sep 10 19:57:29 2010] [debug]: About to think about scrips for
transaction #161 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:29 2010] [debug]: About to think about scrips for
transaction #162 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #163 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #164 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:30 2010] [debug]: About to prepare scrips for transaction
#165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Fri Sep 10 19:57:30 2010] [debug]: Found 4 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Fri Sep 10 19:57:30 2010] [debug]: About to commit scrips for transaction
#165 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #3 on txn #165 of
ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Fri Sep 10 19:57:30 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To; recipients are
johnmcd at ix.netcom.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:
From: "Tickets to track all TIG investigative activity via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-1768.13-3-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
Auto-Submitted: auto-replied
To: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Got user mail preference 'Individual
messages' for user johnmcd at ix.netcom.com
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:672)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:
From: "Tickets to track all TIG investigative activity via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-1768.13-3-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
Auto-Submitted: auto-replied
To: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:
From: "Tickets to track all TIG investigative activity via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-1768.13-3-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
Auto-Submitted: auto-replied
To: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for deferred
delivery on transaction #165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703)
[Fri Sep 10 19:57:30 2010] [info]:
<rt-3.8.8-8962-1284148650-1768.13-3-0 at XXXXX> #13/165 - Scrip 3 On Create
Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Fri Sep 10 19:57:30 2010] [info]:
<rt-3.8.8-8962-1284148650-1768.13-3-0 at XXXXX> sent To: johnmcd at ix.netcom.com
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)
[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #166 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #4 on txn #165 of
ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Fri Sep 10 19:57:30 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:635)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]
From: "TIG Administrator via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-763.13-4-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]
From: "TIG Administrator via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-763.13-4-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:651)
[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]
From: "TIG Administrator via RT" <>
Reply-To:
In-Reply-To:
References: <RT-Ticket-13 at XXXXX>
Message-ID: <rt-3.8.8-8962-1284148650-763.13-4-0 at XXXXX>
Precedence: bulk
X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)
RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: johnmcd at ix.netcom.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:658)
[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:681)
[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:690)
[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for deferred
delivery on transaction #165
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:703)
[Fri Sep 10 19:57:30 2010] [info]:
<rt-3.8.8-8962-1284148650-763.13-4-0 at XXXXX> #13/165 - Scrip 4 On Create
Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Fri Sep 10 19:57:30 2010] [info]:
<rt-3.8.8-8962-1284148650-763.13-4-0 at XXXXX> No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #11 on txn #165 of
ticket #13 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Fri Sep 10 19:57:30 2010] [info]: Ticket 13 created in queue 'TIG
Investigations' by tig_admin (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:671)
[Fri Sep 10 19:57:30 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
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