[Rtir] Sort by custom field (IP)

Chris Warren chris.warren at netelligent.ca
Wed Aug 3 17:43:43 EDT 2011

Nice!  That did the trick.  Thank you!!

----- Original Message -----
From: "Ruslan Zakirov" <ruz at bestpractical.com>
To: "Chris Warren" <chris.warren at netelligent.ca>
Cc: rtir at lists.bestpractical.com
Sent: Wednesday, August 3, 2011 5:27:16 PM
Subject: Re: [Rtir] Sort by custom field (IP)


I think we have a fix for this. Test the following change:


Apply the patch. Clean mason cache. Stop and start server. Test.

On Thu, Aug 4, 2011 at 1:14 AM, Chris Warren
<chris.warren at netelligent.ca> wrote:
> Hello,
> I'm using the following:
> RT 3.8.9
> RTIR 2.6.0
> When I look at "New unlinked Incident Reports", if I click the "IP" header to sort by IP, and then go back to RTIR Home, the "New unlinked Incident Reports" is blank and I get the following error in syslog:
> Aug  3 16:42:06 rt RT: DBD::mysql::st execute failed: Unknown column 'CustomFieldValues_6.SortOrder' in 'order clause' at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 509. (/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:509)
> Does anyone know a solution for this?  I would like to be able to change the default behavior somewhat but this is making it difficult.  Any help much appreciated!
> Thanks,
> Chris
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Best regards, Ruslan.

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