[Rtir] ArticleTemplate and replies to several reporters

Michal Wodzinski michal.wodzinski at uni-c.dk
Tue Jan 4 10:02:24 EST 2011


The "Reply to reporters" feature from an Incident is quite nice... But I 
was wondering, is there any way for an RTFM Article (that uses 
RTFM::ArticleTemplate), used in such a "multi"-reply, to include the 
report ticket numbers instead of the incident ticket number?

Currently i use:
[{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]

But what i get is all the reports that are replied to contain the linked 
incidents ticket number instead of each reply its own ticket number.

Hope that made sense :)

Kind regards
Michal Wodzinski, DK-CERT (UNI-C)
3587 8817 / 2483 2451
PGP Key ID: 0x67AF700C (hkp://pgp.mit.edu)

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