[Rtir] ArticleTemplate and replies to several reporters
Michal Wodzinski
michal.wodzinski at uni-c.dk
Tue Jan 4 10:02:24 EST 2011
Hello,
The "Reply to reporters" feature from an Incident is quite nice... But I
was wondering, is there any way for an RTFM Article (that uses
RTFM::ArticleTemplate), used in such a "multi"-reply, to include the
report ticket numbers instead of the incident ticket number?
Currently i use:
[{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]
But what i get is all the reports that are replied to contain the linked
incidents ticket number instead of each reply its own ticket number.
Hope that made sense :)
--
Kind regards
Michal Wodzinski, DK-CERT (UNI-C)
3587 8817 / 2483 2451
PGP Key ID: 0x67AF700C (hkp://pgp.mit.edu)
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