[Rtir] RT-IR and ACNSMessage.pm on 3.8.5

Ruslan Zakirov ruz at bestpractical.com
Mon May 2 08:26:22 EDT 2011


I suspect that you didn't stop/start server after changing config
file. Also, it's possible that you skipped `make install` step. Check
/opt/opt.CORE/rt-3.8.5/rhel5/local/plugins/ directory for
RT-Extension-ACNS directory and its permissions.

On Fri, Apr 29, 2011 at 1:46 AM, Susan McClure <smcclure at rice.edu> wrote:
> Is the new version of RT-IR (2.6.0rc2 ) and the ACNS extensions:
> bestpractical-parse-acns-220d8f2
> and
> bestpractical-parse-acns-0.03-0-g220d8f2
> supposed to work OK with RT 3.8.5?
> I installed them all on our test system, RT 3.8.8 and had no
> problems.
> But when I installed them on our RT 3.8.5 system, the installs
> seem to run OK but when I restart rt I get errors, indicating it
> cannot find the ACNSMessage.pm file


> Thanks,
> Susan McClure

Best regards, Ruslan.

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