[Rtir] Use of the VerIS Framework

Ruslan Zakirov ruz at bestpractical.com
Fri May 27 09:51:43 EDT 2011


I don't know about any extensions for integrating RTIR with VerIS. As
far as I can see the only integration possible is to push data out of
RT/RTIR/AT into VerIS. It totally depends on VerIS capabilities to
import information.

Also, RTIR has workflow, but still it is quite flexible to quickly
bring generic enough integration that will work for many
installations, so it's better to start from some production case, but
we don't have any.

On Fri, May 27, 2011 at 8:11 AM, Terry MacDonald
<Terry.MacDonald at telecom.co.nz> wrote:
> Hi All,
> Just wondering if anyone has integrated the VerIS framework into RTIR
> (https://verisframework.wiki.zoho.com/) ? We’ve just installed a new RTIR
> install, and use the VerIS framework for classification of incidents.
> Wondering if anyone else has attempted it, and how difficult it was. I can’t
> find any VerIS framework extensions anywhere…
> Cheers
> Terry

Best regards, Ruslan.

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