[Rtir] Handling different clients with queues
colintempler at gmail.com
Wed Feb 1 12:44:39 EST 2012
On Tue, Jan 31, 2012 at 5:41 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> Read documentation in the RTIR tarball about multiple constituencies.
Thank you Ruslan.
Reading through lib/RT/IR/Constituencies.pod, the correct procedure would be:
- create a new Incident queue for each client
- create a new constituency for each queue
- create a new group and users for each queue
Is that correct?
Also on the documentation I don't understand this part:
For example the following objects affect the rights users can have to
the constituency 'EDUNET':
Queue 'Incident Reports - EDUNET' =item * Queue 'Incidents - EDUNET'
=item * Queue 'Inestigations - EDUNET' =item * Queue 'Blocks - EDUNET'
=item * Group 'DutyTeam EDUNET'
What are those '=item *' ?
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