[Rtir] Handling different clients with queues

Colin colintempler at gmail.com
Tue Jan 31 07:25:02 EST 2012

Hello all,
I would like to hear opinions on the recommended way of dealing with
incidents from different clients.
I will have various clients each one with a different constituency and
I would like to "isolate" each one  with access controls, so I was
thinking of creating multiple incidents queues for each.
I've searched the archives and found a message saying that plain
vanilla RTIR wouldn't be suitable but this was back in 2004.


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