[Rtir] Install problems

[Kevin Falcone]

On Tue, Oct 23, 2012 at 01:26:49PM +0100, Tony Arnold wrote:
> On 22/10/12 18:08, Kevin Falcone wrote:
> > On Fri, Oct 12, 2012 at 11:39:30PM +0100, Tony Arnold wrote:
> >> I then ran 'make install' followed by 'make initdb'. I also modified the
> >> RT_SiteConfig.pm file to set @Plugins to include RT::FM and RT::IR.
> >> Finally I restarted the Apache web server.
> > 
> > The two most common errors around this would be having multiple
> > Plugins lines and forgetting to clear your mason cache.
> > I suggest checking the former by going to the System Configuration
> > page and checking what plugins RT believes are loaded, and the latter by
> > deleting everything in /opt/rt3/var/mason_data/obj/.
> 
> I've checked both of these but it's still not working. I'm wondering if
> I should re-install everything from scratch?
> 
> I've attached a pdf of the system configuration page. Could you cast an
> eye over it and see if there is anything obviously wrong please?

Putting this back on list.

Since your configuration looks ok, you're now stuck with weird "RT can
read local libraries but not mason files" if you're not seeing the
menus you'd expect.  Check for both permission problems and SELinux
problems where apache can't load things.

-kevin
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