[Rtir] Install problems
tony.arnold at manchester.ac.uk
Fri Oct 12 18:39:30 EDT 2012
On 12/10/12 19:01, Kevin Falcone wrote:
> On Fri, Oct 12, 2012 at 08:22:55AM +0100, Tony Arnold wrote:
>> OK, I can do that. ON the default home page should there be a menu item
>> to take you to RTIR? I can't see on on my system and there was on a much
>> older version that we run.
> There is a menu. Based on your screenshot, I'm surprised you can go
> to RTIR/index.html and have it work at all.
Nope, no menu for RTIR!
> This is what that should look like
> So, let's back up to exactly how you installed RTIR.
I basically followed the instructions in the README file. Similarly for
RTFM which also doesn't show up in the menu.
Unpacked the tar ball; ran 'perl Makefile.PL'; installed some missing
perl modules such as the business hours, business SLA and the Regex CIDR
modules; I ran the Makefile.PL again to confirm the missing modules were
now there and it reported all was OK.
I then ran 'make install' followed by 'make initdb'. I also modified the
RT_SiteConfig.pm file to set @Plugins to include RT::FM and RT::IR.
Finally I restarted the Apache web server.
I didn't install any of the suggested extensions. Neither did I do any
Step 5 of the Configuring RTIR section of the README mentions a
"require" line. I presume this means the Set(@Plugins line?
And that's it.
All of the above was done as root on the machine. RT etc is installed in
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold at manchester.ac.uk
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