[Rtir] Constituencies and search results/home page

Jdmfontz jdmfontz at yahoo.com
Wed Sep 19 12:40:32 EDT 2012

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On Sep 19, 2012, at 12:33 PM, Chris Warren <chris.warren at netelligent.ca> wrote:

> Hello all,
> I'm running RT 3.8.9 with RTIR 2.6.  I just started using constituencies, and am seeing some odd behavior.  Not sure if its a known issue, or if I might have just messed something up...
> I have 2 constituencies.  Assume that there are 12 reports in 'constituency A', and 14 reports in 'constituency B'.  If I am logged in as a member of 'dutyteam constituency A', the 'new unlinked incident reports' section displays only reports from the correct constituency, but it seems like they are filtered AFTER the query is run (number of results/pages corresponds to the total number of reports in all constituencies).
> Not a big deal, but lets say that 'constituency A' has 6 reports, then 'constituency B' gets 14, and 'constituency A' gets 6 more.  In this situation, a user in 'dutyteam constituency A' only sees 6 reports on the home page (instead of 10), and has to go to the next page to see more.  However, page 2 is totally empty, and we find the other 6 reports on page 3 (as if all the reports were visible).
> Refining the search to specify constituency works as expected, but I'd like to eliminate as many steps as possible.
> Anyone have any helpful tips?
> Thanks!
> Chris
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