[Rtir] Re-assigning global scrips to queues
ruz at bestpractical.com
Thu Jan 24 10:28:44 EST 2013
Changing template for a queue in global scrip is simple. You just
create queue specific template in the queue. See Template page on the
On Thu, Jan 24, 2013 at 6:43 PM, Tony Arnold
<tony.arnold at manchester.ac.uk> wrote:
> I want to change the way one of the global scrips is used. I'd like to
> assign to individual queues, but then modify it for just one of the
> queues, if that makes sense.
> In particular, On Correspond Notify Admin CCs is currently global. I
> want to change just the template used when this scrip is used by the
> Blocks queue, but keep it as is for the Incident Reports queue.
> The only way I can see of doing this at the moment, is to delete it from
> the global scrips and then recreate it for the individual queues as needed.
> Is there an easier way to do this? Ideally, I'd like to configure a
> scrip, say whether it is global or not and assign it to the queues that
> need it.
> Tony Arnold, Tel: +44 (0) 161 275 6093
> Head of IT Security, Fax: +44 (0) 705 344 3082
> University of Manchester, Mob: +44 (0) 773 330 0039
> Manchester M13 9PL. Email: tony.arnold at manchester.ac.uk
> Rtir mailing list
> Rtir at lists.bestpractical.com
Best regards, Ruslan.
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