[Rtir] Changing Blocks state on correspond

[Tony Arnold]

On 24/01/13 16:30, Ruslan Zakirov wrote:
> On Thu, Jan 24, 2013 at 8:17 PM, Tony Arnold
> <tony.arnold at manchester.ac.uk> wrote:
>>> Set($RTIR_BlockAproveActionRegexp, firewallteam at noc.isp.com);
>>>
>>> It is not clear if this changes the block state: a) sending an
>>> email to place a block b) sending an email to remove a block c)
>>> both.
>>
>> Thanks. And I assume that if left undef, no state change takes place
>> at all?
> 
> No. If left undef then state should change without additional checks.
> If it doesn't work then you need investigate more.

Thanks. Does the From field in the reply also have to match one of the
Requestors of the ticket for the state change to take place?

Regards,
Tony.
-- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk