[Rtir] RT-Authen-ExternalAuth plugin issues

Tony Arnold tony.arnold at manchester.ac.uk
Fri Jan 25 10:40:21 EST 2013

I think I can resolve this by using an alternative ldap server that does
e-mail look up much faster.


On 25/01/13 12:14, Tony Arnold wrote:
> I've set up this plugin to use LDAP authentication. However, when I
> create a ticket and specify a correspondent e-mail address, it seems to
> go off to LDAP to get some info about that e-mail address so it can
> create a local non-priv user. But on our LDAP, searching by e-mail
> address takes a long time (about 4 minutes) and eventually fails as most
> of our correspondents will be aliases or mailing list addresses. Have
> you seen this problem? And if so any ideas how to address this? Is there
> a timeout on the query I can set somewhere? Or can I set it up to use
> LDAP purely for authentication and not for looking up other attributes
> of users?
> Regards,
> Tony.

Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk

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