[Rtir] Bulk Reject, and SiteConfig

[Jesper Skou Jensen]

Hi guys,

I would like to be able to bulk-reject spam, without RTIR changing the 
owner of the ticket.

The reason for this is that I have configured my RT to send "we have 
received your mail..." semi-auto response mails whenever someone takes a 
ticket, to avoid sending auto-response to spam.

At the moment I have hacked BulkReject.html and removed (out commented) 
the parts where I takes the ticket, and it seems to work just fine. BUT 
is this the correct way to do it and/or is there a better way?

I would like to do something like make a small change in one of the 
/etc/request-tracker4/RT_SiteConfig.d/ config files, to preserve my 
"hacks" if I decide to update RT/RTIR, but is that possible?


Regards
Jesper