[Rtir] Odd Blocks reports

[Peter Bates]

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Hello all

As part of the RTIR installation, I followed from the README:

Using RT's configuration interface, add the email address
   of the Network Operations Team (the people who will handle
   activating and removing Blocks) as AdminCC on the Blocks queue.
   RT -> Queues -> Blocks -> Watchers

The emails it generates lack a 'To:' field (I can see this is because
the message is a BCC) which is leading to confusion in our Networking team.

The email also contains at the top:

Fri Nov 22 14:37:20 2013: Request 6758 was acted upon.
 Transaction: Ticket created by xxx
       Queue: Blocks
     Subject: Brute force block for 6 hosts
       Owner: xxx
  Requestors: 
      Status: pending activation
 Ticket <URL: https://rt.cert.ucl.ac.uk/Ticket/Display.html?id=6758 >

As they can't access the RTIR interface this is also causing confusion.

Is this generated from a template, or where do I go to change this
- - and can I set up the Blocks queue to just have the Network team
as a standard To: / correspondent and not BCC or CC?

Thanks.

- -- 
Peter Bates
Senior Information Security Officer   Phone: +44(0)2076792049
Information Services Division	      Internal Ext: 32049
University College London
London WC1E 6BT
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