[Rtir] Queues - There is no mapping for statuses between these queues.

[Christophe Vandeplas]

On Mon, Sep 9, 2013 at 6:42 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> On Fri, Sep 06, 2013 at 11:24:45AM +0200, Christophe Vandeplas wrote:
>> Thank you Kevin and Landon for the reply !
>>
>> After fiddling a little bit more ... woohoo, now I get it...
>
>> I tried to follow this guide:
>> http://bestpractical.com/docs/rtir/3.0/Constituencies.html#Managing-Constituency-Values
>> However some things were not really clear to me.
>>
>> Kevin,
>> Would you be able to update the Constituencies.html documentation a
>> little bit to make it clear that the newly created Queues are there
>> only for technical reasons, and are NOT meant to be used directly
>> reasons?
>
> Are you up to sending a patch to the docs making it clearer?
> There are directions on getting a copy of the rtir source here
> http://bestpractical.com/rtir/git.html
> and these days github will even let you generate pull requests almost
> directly from the UI.

done:
https://github.com/bestpractical/rtir/pull/1


>> Downsides:
>> - everyone sees the statistics of the queues statuses in the "Quick
>> search home screen"  (number of new, open tickets)
>
> This is a known problem with how Constituencies are implemented, and
> not easy to resolve.
>
>> - administrator user sees the newly created queues, however these
>> queues are NOT functionally needed by the operator. (normal user
>> doesn't see these queues)
>
> As long as it's only Administrators, this is ok.  Default permissions
> should not be for DutyTeam or DutyTeam Foo members to see those
> queues.
>
> -kevin
>
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