[Rtir] Automating the creation of an Investigation from an Incident

[Jim Brandt]

The typical approach to automatically creating tickets is to create a 
scrip in the Incidents queue with an On Create condition and action of 
Create Tickets. Then create a template and include the values you want 
the new ticket to have. Note that new Investigations start with a status 
of open, so you need to include "Status: open" in your template. You can 
find the docs here:

http://bestpractical.com/docs/rt/latest/RT/Action/CreateTickets.html

You can link other tickets using Members, MembersOf, etc.

On 9/10/13 7:34 PM, Landon Stewart wrote:
> Hello,
>
> I'm able to create tickets since I've already automated the creation of
> an Incident and linking multiple Incident Reports to it depending on
> some specific criteria.
>
> My question is duplicating the process of launching an Investigation
> from an Incident as closely as possible to the web UI but on an
> automated basis.
>
> I'm having trouble figuring out two points on this subject:
> 1) How to get the Templates to be used during ticket creation, will this
> happen automatically or do I need to specify a template during creation?
> 2) How to attach the Incident Reports that are linked to the Incident to
> the Investigation (similar to
> clicking the "Details" button and selecting all of the Incident Reports
> while launching an Investigation via the web UI.
>
> Is this just a matter of building the MIMEObj with the contents of those
> Incident Reports as attachments similar to the wikia.com
> <http://wikia.com> entry at
> http://requesttracker.wikia.com/wiki/ForkIntoNewTicket ?
>
> Thank you for any advice or confirmations you can provide.
>
> --
> Landon Stewart :: lstewart at iweb.com <mailto:lstewart at iweb.com>
> Lead Specialist, Abuse and Security Management
> Spécialiste principal, gestion des abus et sécurité
> http://iweb.com :: +1 (888) 909-4932
>
>
>
>
> _______________________________________________
> Rtir mailing list
> Rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>

--