[Rtir] Using ->DeleteCustomFieldValue() on the 'IP' CF does not work like ->AddCustomFieldValue() ?

Kevin Falcone falcone at bestpractical.com
Wed Aug 13 11:14:04 EDT 2014

On Mon, Aug 11, 2014 at 10:32:16AM -0700, Landon Stewart wrote:
> Sorry - I'm using RT v4.0.17 with RTIR v3.0.0rc1.  Nothing in the release of
> either RT or RTIR was modified but new modules have been added. The one I'm
> dealing with right now is called local/plugins/RT-IR/lib/RT/Action/
> RTIR_UpdatePF.pm  

Ok, I'm going to stop here.

RTIR 3.0.0rc1 was an incredibly buggy pre-release that never should
have been shipped.

Your RT was released in August of 2013, your RTIR was released in
December of 2011.

Please try again with the current release of RTIR 3.0.2 which contains
almost 200 additional commits (most of which are bugfixes).

It's still possible that there is a bug here, but I can't chase it
against a broken pre-release.

You likely also want to examine how RT deletes IPs when changing
something in the UI, which is in _ProcessObjectCustomFieldUpdates in

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