[Rtir] Email text not included in correspondence entry when image included in message body
falcone at bestpractical.com
Sun Jun 22 14:09:31 EDT 2014
On Thu, Jun 19, 2014 at 06:29:24PM +0000, Rob Moerman wrote:
> We’ve observed a condition where email sent to the correspondence or comment
> addresses is not processed properly by RTIR when imported via rt-mailgate. It
> appears that if an email contains text only, the message is correctly parsed
> and added to the ticket; If an email message contains an image attachment,
> only the image is added to the ticket and the text does not appear.
Without a sample failing email and RT and RTIR versions, there's
little that can be done to triage this.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Size: 235 bytes
Desc: not available
More information about the rtir