[Rtir] Email text not included in correspondence entry when image included in message body

Kevin Falcone falcone at bestpractical.com
Sun Jun 22 14:09:31 EDT 2014

On Thu, Jun 19, 2014 at 06:29:24PM +0000, Rob Moerman wrote:
> We’ve observed a condition where email sent to the correspondence or comment
> addresses is not processed properly by RTIR when imported via rt-mailgate.  It
> appears that if an email contains text only, the message is correctly parsed
> and added to the ticket;  If an email message contains an image attachment,
> only the image is added to the ticket and the text does not appear.

Without a sample failing email and RT and RTIR versions, there's
little that can be done to triage this.

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