[rtir] Problem with RTIR installation

Matej Zuzčák mzuzcak at secit.sk
Sat Aug 22 11:19:06 EDT 2015

Hello all,

I have installed RT and RTIR on Debian 8 x64 system. RT works correctly.
But in the last step of installation RTIR:

6) Activate the RTIR extension in the RT_SiteConfig.pm file:


After Apache restart I get this error:

[Sat Aug 22 16:10:20.031886 2015] [perl:error] [pid 1975] [client] Error while loading
/usr/share/request-tracker4/libexec/rt-server: Can't locate RT/IR.pm in
@INC (you may need to install the RT::IR module) (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2
/usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20
/usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20
/usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 731.\n

Except this all steps ran correctly.

Can you help me please?
Thank you very much.

Best Regards
Matej Zuzcak

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