[Rtir] Triggering an auto-reply to an Incident Report when an Investigation is created

[Landon Stewart]

On Jan 13, 2015, at 1:05 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> 
> On Mon, Jan 05, 2015 at 12:54:14PM -0800, Landon Stewart wrote:
>> The RT::Action::SendEmail method eludes me because I can't figure out how to
>> set the template when using that action.  I think I have to write my own custom
>> action that finds the parent ID and then send an auto-reply to all the child
>> tickets that are Incident Reports (since there could be more than one).  Again
>> I am having trouble figuring out how to send that email with a specific global
>> template because setting the template in the custom action module is confusing
>> me.
> 
> I'd probably instead write an Action in the Incidents Queue that
> Corresponds on each child IR and let RT's normal mail sending functions
> handle it from there.
> 

Thanks Kevin for this advice.  This has worked out nicely.

--
Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932


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