[rtir] incident priorities

[Marius Urkis]

Hello,

 

While working on fresh RTIR install came to some dilemma - how to implement
incident prioritization properly. Incident queue do have priority CF, but I
don't see any functionality tied with it. Probably it is possible to do it
by using SLA extension by assigning different timing requirements to the
appropriate incident criticality but not sure how it is practical in all
cases. 

Could you share how do you implement that in your installations?

 

Best regards

--

Marius

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