[rt-devel] RT Interface Mod
Matt Disney
matthew.disney at fedex.com
Fri May 17 13:47:04 EDT 2002
That sounds to me like a job for Keywords. Have you considered using
keywords for this functionality?
Matt
Tyler Baker writes:
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>Hi All,
>=20
> I'm interested in modifying RT to track particular clients. IE, adding
>the ability to assign a client to each ticket. Particularly, I would
>like to be able to have a list of clients in a drop down menu when
>creating a new ticket. Then, be able to search that value to display
>all tickets. I'm sure I'm not the first one to desire this... Being new
>to RT, I'm a little overwhelmed on where to start. Has anyone hacked
>this out already? Or perhaps I could get a shove in the right
>direction. Many thanks,
>=20
>=20
>Tyler Baker
>tbaker at swiftcomm.com
>=20
>
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><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>Hi All,<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
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><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'><span style=3D'mso-spacerun:yes'> =
></span>I’m
>interested in modifying RT to track particular clients. IE, adding the =
>ability
>to assign a client to each ticket.<span =
>style=3D'mso-spacerun:yes'> </span>Particularly,
>I would like to be able to have a list of clients in a drop down menu =
>when
>creating a new ticket.<span style=3D'mso-spacerun:yes'> =
></span>Then, be
>able to search that value to display all tickets.<span
>style=3D'mso-spacerun:yes'> </span>I’m sure I’m not =
>the first
>one to desire this… Being new to RT, I’m a little =
>overwhelmed on
>where to start.<span style=3D'mso-spacerun:yes'> </span>Has anyone =
>hacked
>this out already?<span style=3D'mso-spacerun:yes'> </span>Or =
>perhaps I
>could get a shove in the right direction.<span =
>style=3D'mso-spacerun:yes'>
></span>Many thanks,<o:p></o:p></span></font></p>
>
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><p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
>style=3D'font-size:10.0pt;
>font-family:Verdana;mso-no-proof:yes'>Tyler =
>Baker<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
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>font-family:Verdana;mso-no-proof:yes'>tbaker at swiftcomm.com</span></font><=
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