[rt-devel] Two Ideas for enhancements

[Ulrich Kiermayr]

Hello ppl,

In discussions within our organisation we came up with two ideas for 
nice enhancements:

1. Within Costom fields:
    We are using them to indicate e.q. which IPs were involved in a
    request.
    If would be helpful to be able to construct a 'clickable' Field. To
    acomplish this I thought of providing a URL Template for each custom
    Field:

    http://here.net/cgi-bin/myscript?req=%FIELDVALUE-GOES-HERE%;other=xxx

    And in the Ticket display make a link out of every custom field
    value.

2. Due to a case we had yesterday where a user created 20 Tickets with
    similar content, I thought, it would be nice to include the
    relationship-change options in the Bulk-Update list. So I do not have
    to click through 19 Tickets to merge them all into one.

Any thoughts about that?

lG uk
-- 
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Ulrich Kiermayr         Zentraler Informatikdienst der Universitaet Wien
Network Security              Universitaetsstrasse 7, 1010 Wien, Austria
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eMail:   ulrich.kiermayr at univie.ac.at          Tel: (+43 1) 4277 / 14104
Hotline: security.zid at univie.ac.at             Fax: (+43 1) 4277 /  9140
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