[rt-devel] RT: Permission Denied (/usr/lib/perl5/site_perl/5.6.1/i386-linux/RT/Interface/Email.pm:615)

[Bob Tanner]

On Friday 07 November 2003 12:57 pm, Bob Tanner wrote:
> rt-3.0.4
> perl-5.6.1-36.1.73
> Red Hat Linux release 7.3 (Valhalla)
>
> When a user responds to an open ticket via email, I get the following
> error:
>
> Nov  7 12:43:59 linux RT: Found a ticket ID. It's 121
> Nov  7 12:43:59 linux RT: Permission Denied
> (/usr/lib/perl5/site_perl/5.6.1/i386-linux/RT/Interface/Email.pm:615)

I tracked this down to Ticket_Overlay.pm

sub Comment {
    my $self = shift;

    my %args = ( CcMessageTo  => undef,
                 BccMessageTo => undef,
                 MIMEObj      => undef,
                 Content      => undef,
                 TimeTaken => 0,
                 @_ );

    unless (    ( $self->CurrentUserHasRight('CommentOnTicket') )
             or ( $self->CurrentUserHasRight('ModifyTicket') ) ) {
        return ( 0, $self->loc("Permission Denied") );
    }

What rights do email users need?

See Queue
Create Ticket
Reply to Ticket
Comment on Ticket

Right?



-- 
Bob Tanner <tanner at real-time.com>         | Phone : (952)943-8700
http://www.mn-linux.org, Minnesota, Linux | Fax   : (952)943-8500
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