[rt-devel] RT: Permission Denied (/usr/lib/perl5/site_perl/5.6.1/i386-linux/RT/Interface/Email.pm:615)

[Bob Tanner]

rt-3.0.4
perl-5.6.1-36.1.73
Red Hat Linux release 7.3 (Valhalla)

When a user responds to an open ticket via email, I get the following error:

Nov  7 12:43:59 linux RT: Found a ticket ID. It's 121
Nov  7 12:43:59 linux RT: Permission Denied 
(/usr/lib/perl5/site_perl/5.6.1/i386-linux/RT/Interface/Email.pm:615)

Looking at Email.pn:615

        my ( $status, $msg );
        if ( $args{'action'} =~ /^correspond$/ ) {
            ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
        }
        else {
            ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
        }
        unless ($status) {

            #Warn the sender that we couldn't actually submit the comment.
615      MailError( To          => $ErrorsTo,
                       Subject     => "Message not recorded",
                       Explanation => $msg,
                       MIMEObj     => $Message );
            return ( 0, "Message not recorded", $Ticket );
        }


-- 
Bob Tanner <tanner at real-time.com>         | Phone : (952)943-8700
http://www.mn-linux.org, Minnesota, Linux | Fax   : (952)943-8500
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