[rt-devel] Re: External form submission

[Peter Burkholder]

After I wrote this, I decided it should be too hard to submit tickets by
email, and attach a custom header with the field of the requeston, e.g.:
	X-RT-MyRequestor:

The problem I know have is that my custom scrip is executed after the
initial "OnCreateAutoReply..." scrip.  RT seems to go through scrips in
order of the "ID" field in the Scrips MySQL table.  Would I be getting
myself in trouble by changing the ID fields directly in the database so they
execute in the desired order?

Thanks,

Peter


On Tue, Feb 17, 2004 at 01:29:55PM -0700, Peter Burkholder wrote:
> Date: Tue, 17 Feb 2004 13:29:55 -0700
> From: Peter Burkholder <peterb at ucar.edu>
> To: rt-devel at lists.fsck.com
> Subject: External form submission
> User-Agent: Mutt/1.4.1i
> 
> I'm sure this has come up before, but I'm not coming upon the answer readily
> so...
> 
> What would be the easiest approach to creating an RT ticket from a form in a
> completely separate Tomcat/JSP application?   I could just create a ticket
> with an email message, but the requestor field wouldn't match the from.
> 
> Should I drop something in REST/1.0/NoAuth that takes a POST like
> mail-gateway?  Does  RT::Interface::Email let me look at args other than
> than $message, $queue, $action and $ticket?  Or should I use CLI instead?
> 
> Or am I missing a completely different way (rt-soap?).
> 
> Thanks,
> 
> Peter
> 
> --
> Peter Burkholder, System Administrator
> Digital Library for Earth System Education (DLESE® -- http://www.dlese.org)
> peterb at ucar.edu
> DLESE Program Center (DPC)                               ~~~  ~~  ~~~~   __o
> UCAR/DPC, P.O. Box 3000       Ph) +1-303-497-2663      ~~~  ~~~~ ~~    _`\<,_
> Boulder, CO 80307-3000        Fx) +1 303-497-8336 ~~~~ ~~~   ~~~~     (*)/ (*)
--
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE® -- http://www.dlese.org)
peterb at ucar.edu
DLESE Program Center (DPC)                               ~~~  ~~  ~~~~   __o
UCAR/DPC, P.O. Box 3000       Ph) +1-303-497-2663      ~~~  ~~~~ ~~    _`\<,_
Boulder, CO 80307-3000        Fx) +1 303-497-8336 ~~~~ ~~~   ~~~~     (*)/ (*)