[Rt-devel] Is it possible to merge RT with another website?
chris-lists at blueaspen.com
Fri Jun 25 12:08:10 EDT 2004
Wilson Abigaba wrote:
> My thinking is that on the RT left menu bar, there should be a link to the
> call detail reports page, and during the display of the CDR(call detail
> report), the RT headers, left menu and footers should be mantained.
> Any ideas?
Integration of RT with an existing app is entirely possible and not very
hard at all if you have a moderate amount of Perl experience. We
integrated RT with our custom order management app. When our customer
service reps view a ticket, the Ticket/Elements/ShowSummary component
calls our custom component to display the customer's order history in a
box within the ticket view. We had already written Perl modules to
interface with our homegrown order management software (also written in
Mason), so it was trivial to write a component that pulls data from this.
If I ever get around to moving us to the Asterisk PBX, I plan on writing
a component that shows the customer's call history, as well.
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