[Rt-devel] Adding CCs to Watchers List

[Jason A. Smith]

>            I was wondering if anyone has a scrip that will
> automatically add the ccs on an email to the ticketing system to the
> watchers list for this ticket. I have been trying to get something like
> this to work for our install base.
> 
> Thanks,
> 
> --Eric Gunnett


We were looking for the exact same thing, and since the config option:

ParseNewMessageForTicketCcs

only works for newly created tickets, but we wanted it for both new
tickets and replies to existing tickets, we patched the code directly.
Although it is not a scrip, I did make it a config option like above, so
maybe since others have requested this same feature in the past:

http://lists.bestpractical.com/pipermail/rt-users/2005-June/032116.html

something similar to my patch can be added into future versions of RT.
With the attached patch, just add this config setting to your
RT_SiteConfig.pm:

Set($ParseFollowupMessageForTicketCcs , 1);

~Jason


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|  Jason A. Smith                          Email:  smithj4 at bnl.gov |
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