[Rt-devel] RT API

[Roy El-Hames]

There is an RT API called REST:
/opt/rt3/share/html/REST

Roy

Andy Davidson wrote:

>
>
> Hi,
>
> Have the development team ever considered the benefits of introducing 
> an RT API ?  I'd like to see a HTTP-POST / XML reply interface into 
> the RT system.  This will allow us to :
>
>
>  - update tickets in an automated way (letting some tickets expire)
>
>  - create tickets when a given event is triggered (i.e. association 
> between Nagios and RT for some alerts)
>
>  - build custom reports for IT management.
>
>  - allow us to extend the features of our email interface (e.g. permit 
> managers to send control messages to an interface which lets them mark 
> jobs against particular users.)
>
>  - allows developers to integrate RT with handheld devices (which we 
> really could do with).
>
>
> Any thoughts ?
> -a
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